SUMMARY

• 7+ years of IT experience in application design, customization, development, support which includes 6+ years of experience in SalesForce.com CRM and expertise in J2EE and Client Server technologies.
• Administration, Configuration, Implementation experience on Salesforce.com CRM.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working with Force.com IDE for development and deployment.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in realizing the business requirements to design on salesfroce.com platform by designing the required entities like custom objects.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Experience with Customer Support (Service Cloud).
• Experience in creating Approval Process.
• Experience in all phases of Software Development Life Cycle (SDLC) and Agile SDLC.
• A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, S-Controls, Apex Web Services, Force.com Eclipse

IDE: Plug-in, Workflow & Approvals, DashboardsReports, Analytic Snapshots, Custom Objects.

Languages: JAVA, J2EE, Apex, C, SQL, HTML

Web Technologies: HTML, CSS, AJAX, Java script.

Web Services: SOAP, Cast Iron, WSDL, XML

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, 7, NT, 2000, 2003.

Project Management: Waterfall, Rational Unified Process (RUP), Agile, SCRUM.

PROFESSIONAL EXPERIENCE

Confidential, Sanjose, CA

Salesforce Developer/Administrator

Responsibilities:

• Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business.
• Interfaced with Business user to update the business requirement document as well as testing document.
• Analyzed the existing process to build an Architectural Design for Real Time Process.
• Developed Technical Design Document after analyzing the different scenarios.
• Mainly worked with Lead Management in SFDC.
• Created page layouts, organized fields and other components on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers and Validation rules for Leads.
• Integrating the application with SOAP Web services and also Informatica Web services.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, Sandbox data loading, Windows XP, Sandbox

Confidential, Horsham, PA

Salesforce.com Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Integrate of Application with Salesforce.com with using SOAP web services API and Web Sphere Cast iron.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used Dashboards to keep in track the percentage of sales.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox.

Confidential, Costa Mesa, CA

Salesforce.com Developer/Administrator

Responsibilities:

• Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements.
• Understanding SFDC CRM processes for pre-sale activities.
• Intensely conducted meetings with business and technology groups at both organizations.
• Business processes streamlining and processes re-engineering.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with configuration and also Security aspects of Salesforce.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Providing technical architecture of the target platform, with all interfaces.
• Identifying the need of third party tools, required number of licenses and users.
• Estimating migration project efforts.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual force.
• Used Data migration tools and de-duplication.
• Working with products, proposals, Quotes.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Integrating Oracle Application with Salesforce.com with using metadata API.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked with Chatter which helps the users to communicate with the organization easily and quickly.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, chatter, Informatica On demand, Windows XP.

Confidential, Chicago, IL

SalesForce.com Administrator/Developer

Responsibilities:

• Worked as SFDC Developer/Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
• Review and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications. Work with Business Analysts and end user to determine screen layouts for a new web application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Apex Explorer, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Informatica On demand, HTML.

Confidential, Sunnyvale, CA

Sales Force Developer

Responsibilities:

• Administered and monitored the company's Salesforce CRM Applications.
• Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization roles hierarchy and implemented Record Level and Filed Level Security and configured their sharing settings.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to salesforce.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products. Imported accounts and contacts data through Import Wizard.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Create Custom Data Driven E-commerce Applications using ASP.NET, JavaScript (pure & jQuery), CSS, HTML, Web Services,

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, Perforce for force.com.

Confidential, Reston VA

Sales Force Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Customized tabs among different business user groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP.

Confidential, Dallas TX

Java/J2EE Developer

Responsibilities:

• Used the Model View Controller (MVC) architecture to decouple the business logic and data.
• Used UML and Rational Rose suite for designing the System.
• Used the DAO Pattern and J2EE framework facilitated the integration and deployment of DAO, Servlets, JSP and XML.
• Used the Spring Framework for Customer authentication services.
• Implemented JSF applications for login, logout, locale settings, profile administration, account transactions and layout customization.
• Developed and deployed EJB2.0 bean components.
• Developed a client side tool in Flex to provide users with investment statistics.
• Implemented proprietary login handler for Identity and Access management.
• Configured the deployment descriptors in Hibernate to achieve object relational mapping.
• Used SQL Server 2005 as the back end and wrote SQL queries and stored procedures.
• Implemented system-wide Email Notification for important changes.
• Implemented automatic/dynamic text filing support using Ajax/JSF components.
• Used UNIX shell scripts to automate build processes.
• Provided production support for any unexpected problems in the application
• Performed Integration, unit testing, system testing and stress testing for all the phases of project.
• Used CVS for version control and Log4j for logging.

Environment: JSP, Servlets, Spring MVC, EJB 2.0, JSF, Hibernate, UML, XLST, XML, HTML, AJAX, JBoss, JDBC, SQL Server 2005, JavaScript, Apache Tomcat 6.0, Rational Rose2003, UNIX, JUnit, Log4J, CVS.