SUMMARY

• 7 years of professional experience, with more than 5 years of experience in Salesforce CRM.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com site.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and SalesForce applications based on Apex Language and leveraging Force.com Platform
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S - Controls, Visual Force Pages, and Apex classes.
• As Business Analyst expert in obtaining a grasp of the business process and acting as a bridge between the Business Management and the Development Teams.
• Business processes mapping on SFDC platform and processes streamlining and re-engineering.
• Designing of technical architecture of the business, documentation, business and tech meetings with customers.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Extensive experience in data migration and integration using Data Loader.
• Experience in problem-solving and skilled at analyzing eliciting business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results.
• Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate and relate with a wide range of personalities from diverse socio-economic and cultural backgrounds.
• Processed maps, activity diagrams, business rules, vision, stakeholder requirements, (UML diagrams and Use Case specifications) using appropriate software such as, MS Visio, MS Word.
• Worked closely with Business Users to enabled business process using SFDC.
• Acquainted with Salesforce.com sales policies and procedures.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

PROFESSIONAL EXPERIENCE

Confidential, Midlothian, VA

Salesforce.com Business Analyst / Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.
• Successfully defined functional business requirements, analyzed client requirements, and generated workflow processes.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Responsible for coordinating JAD sessions with business users to analyze, gather and define the key performance indicators, document and present the requirements specifications.
• Analyzed to identify which system would utilize the least development time.
• Assisted in project management activities like planning, development, task allocation, project execution. Provided full project life cycle flowcharting, analysis and documentation.
• Creating Workflows to meet business requirement and also setting up of Support process for different record types on Cases
• Administered Sales force CRM application for Sales, Marketing, and Support departments. Involved in creating multiple analytical reports, with varying degrees of complexity.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component Controllers), Data Loader, HTML, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Manhattan, NY

Salesforce Business Analyst / Developer

Responsibilities:

• Interacted with business users and performed Gap Analysis of Client requirements.
• Extensive knowledge about Salesforce setup menu, Configuration, Administration and Data Migration of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Expert at building and maintaining effective client-focused relationships with internal and external stakeholders and vendors.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Designed, and developed ApexClasses,ControllerClasses,extensions and ApexTriggersfor various functional needs in the application.
• Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and VisualForce.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP

Confidential, San Jose, California

Salesforce.com Business Analyst / Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and ER diagrams.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams.
• Created profiles and implemented Object level, field-level and record-level security.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed VisualForce pages based on the business requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component Controllers), Pages, Data Loader, HTML, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Louisville, Kentucky

Salesforce.com Business Analyst/ Developer

Responsibilities:

• Analyzing SAP CRM processes and mapping them onto Salesforce CRM platform business processes.
• Conducted meetings with business and technology groups at both organizations.
• Developed Salesforce.com S-controls using flex builder and Action Script for new account provisioning custom workflow.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Business processes streamlining and processes re-engineering.
• Providing technical architecture of the target platform, with all interfacesIdentifying the need of third party tools, required number of licenses and users.
• Prepared overall financial model for cost benefit analysis between SAP and SFDC.
• Estimating migration project efforts.
• Providing the migration strategy from SAP CRM to Salesforce CRM platform in phase wise model.
• Worked on Validation Rules, Workflows and Approval Processes.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component Controllers), Pages, Data Loader, HTML, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Chicago, Illinois

Salesforce BA / Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and ER diagrams.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams.
• Analysis of requirements for Case Management.
• Maintaining Users, Profiles and Roles.
• Creating custom fields and adding help text to standard and custom fields.
• Customization of page layouts, assignment based on profiles record types.
• Adding custom links, buttons to Page layouts.
• Setting up validation rules on Case objects.
• Creating Workflows to meet business requirement.
• Setting up of Support process for different record types on Cases.
• Creating escalation rules, assignment rules as per business requirement.
• Web-to-case functionality implemented on customer portal.
• Creation of queues to monitor and clear up cases based on SLA.
• Worked on Validation Rules, Workflows and Approval Processes.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, Sandbox, HTML, JavaScript, Eclipse IDE.

Confidential

Business Analyst

Responsibilities:

• Performed GAP Analysis to analyze the current system and worked with internal users to help define system requirements.
• Defining requirements for product control and risk management end of day feeds.
• Facilitated various JAD sessions with development architects and business leads to develop both high-level and detailed application architecture to meet business needs.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Responsible for scheduling meetings with users, SMEs and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Worked collaboratively with the User Group, User Experience Analysts, and System Analysts to help document custom and system modifications.
• Developed Traceability Matrix for maintaining updating current and new system requirements using MS Excel.
• Produced and managed documentation on release activities to support problem resolution and post-release analysis.