SUMMARY

• 7+ years of cumulative experience as a Business Analyst and a Jr. Project Manager, with expertise in Healthcare Industries with a solid understanding of Business Process Flows, Case Tools, Business Analysis and Project Management skills
• Experience in developing UML use case diagrams, Work Flow Diagrams using tools like Rational Rose and MS Visio
• Excellent Business writing skills in creating Business Requirements Document(BRD), Use Case Specifications, Functional Specifications, and Systems Requirements Specification (SRS).
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• In depth knowledge of use Cases, software Development Life Cycle (SDLC) processes and Software testing life cycle.
• Proficient in soliciting client requirements through interviews, workshops, existing system documentation and organizing JAD sessions Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Have knowledge of RUP’s Iterative Software Development Life Cycle process. Implementing the Rational Unified Process (RUP) in all four phases of a project: Inception, Elaboration, Construction and Transition;
• Assist QA with their queries and resources. Worked in close co - ordination with the software testing team in developing test plans and test cases from functional and business requirements for Quality Assurance and User Acceptance Testing (UAT)
• Knowledge in RDBMS concepts and running SQL queries
• Waterfall SDLC methodology was followed throughout software development cycle.
• Strong experience in interacting with stakeholders, gathering requirements through interviews, and existing system documentation or procedures, defining business processes
• Act as a liaison between stakeholder’s business users and technical teams to clarify any questions onrequirements.
• Develop, Maintain and enhance the web pages with HTML, Excel, Access, JavaScript, SQL using Dreamweaver and Oracle database
• Proficient in creating UML diagrams using MS Visio, requirement management in Requisite Pro, Use Casemodeling, activity diagrams and SQL.

TECHNICAL SKILLS

Operating Systems: Windows XP/7/Vista, AIX Unix

Methodology: Waterfall, RUP, Agile, Scrum, UML

Languages: JavaScript, SQL, Java

Database: Oracle 9i/10g/11g, MS-Access 2000, MySQL, SQL-Server 2005/2008/2012

Tools: /Utilities: MS Visio 2010, MS Project, Requisite Pro, HTML, Excel 2007/2010, Rational Rose, HPQC, Toad, LoadRunner

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Assisted in gathering and documenting the requirements that were critical to the business process, also used those requirements to design application using application software through use case approach.
• Prepared process flow using Visio to better understand the existing business process and worked with the team to find solutions.
• Use guidelines and artifacts of the RUP to strategize the implementations in different phases of SDLC.
• Involved in GAP analysis in the identification of business rules, systems process and also prepared FRD functional requirement and design document.
• Coordinated with off shore teams and interacted with various user groups.
• Developed relationships with the business customer and vendors by being proactive and providing timely and accurate information through written and oral communication.
• Attended Pre- Definitions of Project (PDP) Calls with Business Partners and Various other teams.
• Conducted sessions for Requirement analysis, Risk analysis, and adaptability and Feasibility studies with various stakeholders like designers, developers, and QA and management staff to identify business critical and high-risk areas.
• Highly involved in Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process, MS-Visio and Rational Rose.
• Prepared PPT and chaired sessions to walk through the Requirements Documents.
• Prepared Draft and Fair version for Functional Requirement Document and Technical Requirements Documents.
• Drafted AS IS and TO BE for all the requirements
• Used MS Visio to create Sequence, Class and Current Work Flow diagrams.
• Attended Technical Inspection calls to make sure Requirements are captured correctly by Tech teams.
• Assisted Team members during Build phase of the project
• Attended and chaired daily project status calls and updated project plan with appropriate comments and followed with Technical and QA teams
• Reviewed the results of Unit Testing, System Testing, Volume testing, Integration Testing and User Acceptance testing.
• Tracked all defects with QA team and worked on resolving the defects.

Environment: Rational tools suite, RUP, MS project, MS Office suite, Windows XP.

Confidential, St.Louis, MO

Business Analyst

Responsibilities:

• Communicated project requirements, business issues and made recommendations.
• Assisted the project manager in developing use cases and project plans and also managed changes using rational suite.
• Experienced in feasibility study and risk analysis to identify the business critical areas from the user‘s perspective.
• Worked with gathering requirement from stake holders and SME’s by interviewing them, also prepared questionnaires and receive their feedback.
• Work also involved defining the scope of the project by doing gap analysis, preparing required artifacts, and then creating the functional documents for design and implementation of the project.
• Worked closely with the SME’s, business users and developers, to facilitate and better understand the project.
• Created use case diagrams, flowcharts and process models, by documenting business work flows both by text and by activity diagrams according to RUP for the review of stakeholders.
• Participated in JAD sessions with different stakeholders, and resolved their issues.
• Worked with creating system and user acceptance test case scenarios, and communicated with clients accordingly.
• Worked independently using a pre-defined project plan and maintained detailed level records for all phases of the application systems and programming activities.
• Conducted user interviews and correlated them with client requirements.
• Analyzed User Requirements and documented Test Requirements using Test Director Requirement module.
• Designed Requirements Traceability Matrix with Rational Requisite Pro.
• Performed Functionality, Regression, testing.
• Coordinated with a tester in performing the load test of the application
• Created Data Driven Tests using Test Cases and Test Script to validate the scenario with positive and negative test data.

Environment: Microsoft Office Suite, Lotus Notes, Adobe Photoshop, FTP/SSH Clients, Rally and Sales force.

Confidential, New Jersey

Business Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers, Developers, Project Manager, and SMEs to get a better understanding of the Business Processes, and analyzed/optimized the process
• Actively involved in the entire Software Development Life Cycle (SDLC) Process.
• Address all the aspect of the claim processing life cycle starting from identifying a claim right up to the closure under HIPPA privacy and security rules.
• Validate EDI Claim Process according to HIPAA compliance
• Facilitated demonstration of a major ACH software systems and performed evaluations with a group of experts to select a package that best suits the need of the business.
• Researched/Analyzed the various steps in the claims processing lifecycle and then wrote the Business Requirement Document and Functional Requirement Document in such a way that the developers could construct the system to identify and monitor the riskier claims.
• Experience working with Electronic Claims clearing houses like Web MD and Automated Clearing Houses (ACH) for electronic payment, remittance data processing and services under HIPPA compliance.
• Created the user requirement specifications and helped convert them to functional requirements, and assisted the developers with system requirement specifications.
• Responsible for ensuring data integrity and coordinating efforts with testing and implementation. Responsible for the development and execution of test plans.
• Conducted User Acceptance Testing (UAT) sessions with business users and prepared document for enhancements and bug fixes
• Helped create the ‘Business Glossary’ to facilitate efficient understanding of the business process amongst the other teams

Environment: MS Office, MS Visio, MS Outlook, Lotus Notes, IBM Mainframes, DB2, COBOL, VSAM, CICS, SharePoint

Confidential, NY, NY

Business Analyst

Responsibilities:

• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Assisted in gathering and documenting the requirements that were critical to the business process, also used those requirements to design application using application software through use case approach.
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Created business process workflow diagrams (Activity diagrams) in Rational Rose
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes
• Created Data Driven Tests using Test Cases and Test Script to validate the scenario with positive and negative test data.
• Conducted user interviews and correlated them with client requirements.
• Analyzed User Requirements and documented Test Requirements using Test Director Requirement module.
• Designed Requirements Traceability Matrix with Rational Requisite Pro.
• Performed Functionality and Regression testing.
• Coordinated with a tester in performing the load test of the application
• Monitored performance measurement and risk management.
• Prepared process flow using Visio to better understand the existing business process and worked with the team to find solutions.
• Use guidelines and artifacts of the RUP to strategize the implementations in different phases of SDLC.
• Involved in GAP analysis in the identification of business rules, systems process and also prepared functional requirement (FRD) and design document.
• Coordinated with off shore teams and interacted with various user groups.

Environment: Rational tools suite, RUP, MS project, Ms Office suite, Windows

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Authored BRD with business teams. Extracted, discussed and refined the business requirement from business users and team members.
• Drafted FRD by interacting with the development personnel and technical architects.
• Responsible for addressing diagnosing and resolving issues that arise on a day to day basis for the team.
• Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Translated customer/client needs into new features and new services.
• UI/graphics teams to define the sequence of screen presentation (HTML), user interaction and system responses to meet business needs.
• Coordinated with UI/Graphics teams for knowledge and content management.
• Performed extensive requirements analysis and requirement gathering including Data analysis and GAP analysis.
• Conducted user interviews, Document Analysis and JAD sessions to reduce the Scope Creep and document analysis in requirements elicitation.
• Worked on all phases of life cycle using Rational Unified Process (RUP) methodology.
• Creating and managing Project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Used MS Visio for flow charting, process model and architectural design of the application. Used MS Project for status reporting and project planning.
• Interacted with the QA developers on resolving the reported bugs.
• Conducted Walkthroughs and User Acceptance Tests (UAT) and worked closely with the UAT personnel to both ensure that their needs are met.

Environment: MS Visio, MS Outlook, Lotus Notes and Microsoft Office Suite.