SUMMARY

• 6+ Years of professional experience in analysis, design, development, administration, testing, delivery and production support in database development and Information technology
• 5 years of experience on Salesforce CRM platform as administrator and developer using Force.com, Visual Force, and APEX.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Proficient in utilizingSales forceout - of-box functionality for customizations and defining user security model, creation of validation rules, approval process, workflow rules, sharing rules, profiles, permission sets, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration etc
• Experienced working withSales forcestools: Force.com IDE, Force.com Explorer, Developer Console, and Force.com Data Loader.
• Experienced inusing Sales forceChange Sets, eclipse to migrate changes between sandboxes
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Worked closely with Business Users to enable business process using SFDC.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience withSalesforce.com platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Experienced in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• In-depth understanding of SFDC CRM applications like Sales cloud and Service Cloud.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Integrated the Web Services for extracting the data from external systems.
• Very Good Experience in designing, developing and maintaining Web based applications using XML, Java Script, HTML, Microsoft Visual Studio, IIS Web Server, XML Web Services.
• Experience in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatica, SSIS.
• Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server
• Excellent communication and inter-personal skills

TECHNICAL SKILLS

CRM Packages: SalesForce.com.

Programming Language: APEX, Visual Force, SOQL, SOSL, HTML, XML, SQL

Packages: Force.com IDE, MS Office, MS Excel, PowerPoint, MS VSS, Excel

Salesforce Tools: Data loader, Migration tool, Web services APIs, Force.com, Connector, Web Services API, Force.com Eclipse IDE Plug-in

Databases & Tools: Microsoft SQL Server 2005/2008, SSIS, SSRS, ORACLE 10g / 9i / 8i, TOAD

Web Technologies: Web Services, Java, JavaScript, CSS, HTML, XML, SOAP API, AJAXOperating System Windows 98/2000/NT/XP, UNIX, MS DOS

Informatica Tool: Cloud MDM

PROFESSIONAL EXPERIENCE

Confidential, New York

Salesforce Developer / Business Analyst

Responsibilities:

• Created a custom app for ASCAP on project management and recruiting modules
• Designed community portal website for timesheets, cases, and implemented service setup for customers and employees.
• Created Web-to- case, Web-to-lead, Email to case.
• Used Data loader to upsert the customer data.
• Integrated Salesforce with Data.com, Fast call, Box.com using Rest API.
• Developed Apex Classes and Triggers using Force.com IDE, created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Integrated with Megento, Zendesk, Trello with Salesforce to get all the information regarding customers and moved data into Salesforce using Informatica
• Worked with Production support team and fixed the issues on On-Demand basis, built custom sharing rules and role hierarchies.
• Designed and developed custom pages using Visual force, JavaScript and complex functionalities using APEX and wrote test classes with 100% code coverage.
• Developed triggers for complex workflow rules working around the governor limits.
• Involved and created force.com sites and customer communities
• Based on the business requirements, created multiple custom objects and fields ( created vf pages for custom objects according to the client requirement
• Auto populated fields in the custom objects according to the values entered by the users through vfpages.

Environment: Saleforce.com platform, Apex, Data Loader, HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox) Eclipse IDE Plug-in

Confidential, Houston, TX

Salesforce Developer/Administrator

Responsibilities:

• Identified business requirements and translated them to technical specifications for Force.com
• Created and managed complex workflow rules, data validations, and object customizations
• Involved in creating the Tabs, Links and VisualForce pages to configure the application in Salesforce
• Managed ongoing support requests and administrative needs of users
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed on sandbox environments and performed time deployments on production servers
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC
• Developed training plans, materials, and documentation for Salesforce.com users, kept materials updated
• Coordinated new user and ongoing training sessions companywide
• Developed a reusable code for getting all the users email Ids in a Public group using Apex coding.
• Created custom visual force pages to customize the user experience
• Worked with Informatica Cloud to integrate data from Siebel to Salesforce and vice versa.
• Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
• Developed and communicated a schedule for future releases/enhancements
• Involved in data import into SFDC using Apex Data Loader through CSV files
• Developed custom controller classes and extensions to standard controllers using Apex. .

Environment: Saleforce.com platform, Apex, Data Loader, Demand Tools, Dupe Blocker,HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox), Pardot, Eclipse IDE Plug-in.

Confidential, Jacksonville, Florida

Salesforce Developer/Administrator

Responsibilities:

• Deployed the Classes, Triggers, Objects, Components, and Pages from one environment to another environment using Change Sets and Force.com IDE.
• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes, Controller Classes, VisualForce Pages and Apex Triggers for various functional needs in the application.
• Worked with the Salesforce to Salesforce functionality and automate the process for record sharing from one organization to another organization.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Created Profiles and implemented Object-level, Field-level and Record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, SQL/PLSQL, Tortise SVN tool Toad, MSSQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading and Force.com IDE Plug-in Eclipse.

Confidential, Jacksonville, Florida

Programmer Analyst

Responsibilities:

• Developed stored procedures and functions and created new tables in Toad for Oracle database in production server as per the requirements.
• Developed new SSRS reports using SQL Server Data tools (SSDT) and uploading the reports to production server where users can access it.
• Developed SSIS Packages to import and export data from various databases like Oracle, Flat files, Excel files to SQL Database
• Worked with Data analysts in designing of Data Modeling
• Worked on the pilot launch of JIRA tool for report request by the client and also tested the tool to see the functionality and have written test cases.
• Imported and Exported data to and from tables in Microsoft SQL Server using SQL server import and export wizard.
• Automated jobs using action palette in automation designer for importing, exporting data to flat files and to run daily scripts.
• Modified and reformatted queries according to business requirements and used the queries to generate reports in excel by changing data connection properties, and exporting it to flat files by running the queries in Toad.

Environment: SQL Server 2008/2005 (SSMS), Windows 7, SSRS, SSIS, SSDT, BIDS, T-SQL, JIRA, MS Excel, MS Access 2002, Visio, Teradata, Oracle, Report Builder, SQL Loader, TOAD, SQL Developer.