SUMMARY

• Having 7+years of experience in architecture, systems analysis, design, implementation, testing, and development on Siebel Enterprise applications.
• Under minimal supervision, analyzing medium to moderately large complex business needs to determine appropriate solutions and design appropriate technical solutions.
• Worked in Onsite - offshore model being a team leader of 6 resources at offshore (INDIA).
• Demonstrated proficient understanding of Systems Analysis and Design concepts.
• Constructing/modifying code to meet business needs based on program specifications.
• Under minimal supervision, effectively analyze and resolve medium to moderately large risk.
• Participating in post-implementation reviews, generate problem reports and provide appropriate feedback.
• Demonstrating proficient understanding of project planning techniques and assist in creating project plans.
• Initiating a personal training plan, continue acquiring skills and knowledge, and pursue an Understanding of the organization’s business plans and strategies.
• Participating in on call production support rotation, as needed.
• Possess technical as well functional experience of various Siebel Applications like Siebel Call Center, Siebel E-Communications and Siebel Financials, Siebel Public Sector
• Extensive experience and knowledge to identify analyze and align technical systems integration points across a broad range of systems and anticipate impacts on Siebel CRM applications.
• Expert in Leading/Managing functional analysis and documentation of application enhancements including functional design documentation, gap analysis, and use cases.
• Extensive experience in configuring, customizing and maintaining various Siebel Applications
• Experience in configuring and integrating CTI with Siebel CRM applications.
• Expert in defining Siebel Enterprise Architecture and Siebel Administration.
• Upgraded Siebel from version 7.8.2.3 SEA to 8.1.1 SIA, 8.1.1.10 SIA to 8.1.1.11 SEA(IRM Upgrade).
• Expert in Siebel configuration, eScript, Business Service, Browser script, Siebel data Model, CTI Integration, Siebel web service integration with various middle wares.
• Expert in Siebel EAI, EIM, Workflow, Siebel Tools, Integration Objects, Business Services, VBC, EBC, Data Mapping, CTI, Open UI
• Strong knowledge on CTI integration with Avaya and Altitude.
• Knowledge on Siebel Open UI designing and modification using Java Script and CSS.
• Knowledge in Campaign Management with Vanilla Email campaign integration with Bulk email server and customized SMS Campaign in Siebel integration with SMS Adapter.
• Worked on Siebel Campaign Management Integration with OBIEEE list generation.
• Knowledge in Loyalty Management Designing and Server administration setup including Real time and Batch processing of transaction.
• Knowledge in Loyalty Promotion and Point block setup.
• Extensive knowledge in analyzing Siebel Object manager logs.
• Knowledge in EIM Data loading with Import, Export, Delete and Merge process.
• Knowledge in Data loading with Unix control loader.
• Knowledge in Oracle PL/SQL procedure and Trigger design to perform the data loading and maintaining data quality.
• Integrated Siebel with Analytics server for loading marketing segment into Siebel Campaign Management from Analytics server
• Knowledge in the BI reports and BI Publisher reports.
• Performed POC on Case Management for Public sector client with the help of Siebel Configuration and Integration with other third party vendor.

TECHNICAL SKILLS

CRM: Siebel 7.8 8.0 & Siebel 8.1 (Siebel Configuration, eScript, Business Services, Workflows, Run Time Events, Workflow Policies, State Models, EAI, Web Services, EIM, Siebel CTI and Siebel Open UI.

Siebel Verticals: Siebel Call Center, Siebel eCommunications, Siebel Financials

Siebel Horizontals: Siebel Loyalty Management

Databases: Oracle 9i, MS SQL Server 2008

Tools: Siebel Tools (7.8, 8.0 & 8.1), PL/SQL Developer, SoapUI, Toad, MS SQL Server Management Studio 2008, Winscp and putty, Xlite and Avaya one-X Agent, MS SQL Plus

Other Tools: Compare-it, Notepad++, text pad

Agile and Scrum methodologies: Story creation and status update for changing the status.

PROFESSIONAL EXPERIENCE

Confidential, Malvern, PA

Siebel developer

Responsibilities:

• Followed Agile and scrum methodologies.
• Worked on Siebel EIM Data migration and data quality process.
• Siebel EAI using JMS and HTTP transport.
• Developed XML using EScript as per system requirement.
• Worked on Integration testing with SOAP-UI for inbound integration.
• Defined EAI dispatch using rule based transformation.
• Prepared functional as well as technical design documents.
• Configured Siebel BI Integration by using Symbolic URLs and Integrating BI Publisher reports in the Siebel customized screens.
• Configured Campaign Management with Analytics to generate the segment for loading in the Marketing Campaign Management.
• Upgraded Siebel 8.1.1.10 version to 8.1.1.1.11 version via IRM Upgrade.
• Configured Commands as per the business requirements using device commands.
• Customized Joins, Links, MVL, MVG Applet, Pick List, and other Controls as per the business requirement.
• Integration with various Applications using Siebel EAI using inbound and outbound integration.
• Developed EIM Processes with Stored procedures to load data from legacy systems.
• Open UI fixes using Web template files using with CSS and Java Script.
• Customized and developed various workflows for the requirements.
• Worked on Real time events and Workflows policies
• Worked Production support tickets to fix the issues within SLA time limit.
• Worked on Application performance tuning.
• Worked on database queries tuning.
• Worked on post IRM Upgrade issues and fixes with Open UI Design and development.
• Providing functional testing support.

Environment: 8.1.1.11

Confidential, Miami

Siebel Developer and Onsite Coordinator

Responsibilities:

• Configured Siebel CTI Integration using Device events and device commands provided by AMC middleware for Avaya.
• Configured Siebel CTI Integration using Device events and device commands provided by AMC middleware for Avaya.
• Configured device driver configuration for CTI.
• Configured Event Handler, Event Response and Events logs for inbound and Outbound Calls.
• Configured Commands as per the business requirements using device commands.
• Customized Joins, Links, MVL, MVG Applet, Pick List, and other Controls as per the business requirement.
• Integration with various Applications using Siebel EAI using inbound and outbound integration.
• Developed EIM Processes with Stored procedures to load data from legacy systems.
• Developed Siebel E-script and browser script for various requirements.
• Configured Siebel List Management module to Load data in the Siebel from CSV file.
• Open UI fixes using Web template files using with CSS and Java Script.
• Customized and developed various workflows for the requirements.
• Worked on Real time events and Workflows policies
• Worked on post IRM Upgrade issues and fixes with Open UI Design and development.

Environment: Siebel 7.8.2.16, 8.1.1.10, 8.1.1.1

Confidential, Miami

Siebel Developer

Responsibilities:

• Installation of Siebel Server and configuration of Siebel Web server, gateway server, Siebel application servers.
• Worked closely with the business to gather the functional requirements.
• Analyzed the Siebel Repository to determine the Upgrade Complexity.
• Monitored pre upgrade tasks during development upgrade.
• Fixes related to Post Upgrade issue related to web template items, Siebel tools configurations issues and T engine to ST engine conversion.
• Fixes related to Web Template changes
• Setup of Audit trail after upgrade with decoding business service.

Environment: Siebel 7.8.2.16, 8.1.1.10

Confidential

Siebel Developer

Responsibilities:

• Responsible for Integration between with Siebel and Altitude CTI middleware
• Responsible for CTI Configuration in Siebel.
• Responsible for setting up enterprise architecture.
• Responsible for setting up Production, Testing and Development environment.
• Responsible for installing /debugging/removing Gateway server, Siebel server, web server, Siebel database instance.
• Responsible for monitoring CPU utilization in all Production, Testing and development environment.
• Responsible for export/import repository between different systems.
• Responsible for setting up dedicated client for Sales Rep.
• Responsible for daily health check for Siebel servers and server components.
• Responsible for enabling or disabling server components.
• Responsible for setting up users, assigning position and responsibility.
• Responsible for managing Siebel user licenses.
• Responsible for application performance tuning. Setting Servers/Component parameters.
• Responsible for SRF creation and migration to production. Regular maintenance cycle.
• Responsible for import/export repository between different environments.
• Responsible for setting up load balancing.
• Responsible for applying Patches, Promotion of SRF, Web templates and resolving issues related to application. Application and management of database extensions and schema changes.

Environment: Siebel 8.1

Confidential

Siebel Developer

Responsibilities:

• Activity follow-up creation for the case management to maintain the SLA.
• Assignment of the cases for the approval process with multiple hierarchies.
• Use of State Model to maintain the proper steps of case approval.
• Siebel Case creation with the help Inbound integration message coming from third party vendors along with case status update.
• Siebel Outbound Integration for the Updating the case status in the third party vendors and returning the response to update the process output.

Environment: Siebel 8.2

Confidential

Siebel Developer

Responsibilities:

• Configured Siebel CTI Integration using Device events and device commands provided by AMC middleware for Avaya.
• Configured device and driver configuration for CTI.
• Configured Event Handler, Event Response and Events logs for inbound and Outbound Calls.
• Configured Commands as per the business requirements using device commands.
• Customized Joins, Links, MVL, MVG Applet, Pick List, and other Controls as per the business requirement.
• Integration with various Applications using Siebel EAI using inbound and outbound integration.
• Developed EIM Processes with Stored procedures to load data from legacy systems.
• Developed Siebel Escript and browser script for various requirements.
• Configured Siebel List Management module to Load data in the Siebel from CSV file.
• Customized and developed various workflows for the requirements.
• Worked on Real time events and Workflows policies

Environment: Siebel 7.8

Confidential

Siebel Developer

Responsibilities:

• Involved in designing, coding and testing phases of the Interfaces.
• Prepared Technical Detail Design Documents for Siebel Inbound & Outbound Interfaces.
• Extensively worked on Siebel EAI interacting with external systems using Workflows and Siebel BS.
• Siebel EAI using JMS and HTTP transport.
• Developed XML using EScript as per system requirement.
• Defined EAI dispatch using rule based transformation.
• Created Data Mapper to transform the External Data Format to Internal Data Format and Vice Versa for various Transactions.
• Configured Integration Objects & Workflows to send the XML Req to external legacy System using Outbound Web Services.
• Configured Data Transformation Engine for mapping Internal Integration Object to External Integration Object.
• Analyzed application integration performance Impacts & Provide Solutions.
• Converted eScript Framework for parsing XML Hierarchy into Siebel Message.
• Prepared & Executed Unit Test Cases
• Tested Siebel WSDL from SoapUI.
• Developed Siebel EIM with Import, Export and delete Processes.
• Generated Extracted and initialized Local DB.
• Created Loyalty Program
• Defined Program Level Attributes for Loyalty
• Defined Point Blocks, Point types for Loyalty Program
• Defined Ties Classes & Tiers under Loyalty Program
• Created Base, Tier & Reward Promotions
• Set up Loyalty Real time and Batch engine for Transactions Processing.
• Siebel Marketing Components Setup (ESD, CTD & BHD).
• Customized Joins, Links, MVL, MVG Applet, Pick List, and other Controls as per the business requirement.

Environment: Siebel 8.0

Confidential

Siebel Developer

Responsibilities:

• Prepared Technical Detail Design Documents for Siebel Inbound & Outbound Interfaces.
• Extensively worked on Siebel EAI interacting with external systems using Workflows and Siebel BS.
• Siebel EAI using JMS and HTTP transport.
• Developed XML using EScript as per system requirement.
• Defined EAI dispatch using rule based transformation.
• Worked on Data Migration activities.
• Worked on Marketing components like ESD, BHD, CTD configuration and set up.

Environment: Siebel EAI, EIM and Campaign Management