SUMMARY

• Over Seven years of Progressive experience in IT industry with above 4 plus years as Salesforce.com CRM and around 3 years in Java development.
• Highly proficient with Sales Cloud, Service Cloud, web service, Force.com, Community Portal, Chatter, Knowledge One and App - exchange on Salesforce.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases and Leads.
• Greatly skilled on Apex development in creating custom Objects, custom Tabs, Triggers, Bulk Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in creating various Page Layouts, Record Typesand in configuration ofPermissionsbased on the Organization hierarchy requirements.
• Designed Custom Fields, Approval Process, Validation Rules, Field Dependencies, Formula Fields, Trigger Rules and Workflow processes.
• In-depth experience with business CRM processes like Lead Management, Pipeline Management, Case Mana gement, Account Management, Reports and Dashboards, Forecasting and Campaign Management.
• Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Dashboards, Tasks and Events.
• Configured Security Controls and Settings which include Organization wide defaults, User Security Permission, Objects, Field and Record-Level Security settings.
• Experienced working on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Strongly experienced in analysis, design, development, and testing of the SFDC application.
• Great knowledge in databases such as SQL Server, MySQL, SOAP, SOQL and SOSL.
• Greatly experienced in integrating Webservices into salesforce using WSDL and working with partner relationship management.
• Experience in integrating Salesforce.com with ERP applications like SAP using informatics-on-demand and also experienced in using Cast Iron tool.
• Experience in web technologies like HTML, XML, and JavaScript.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Superb Client management skills, presentation skills, operational metrics, time management, analytical, great communication and interpersonal skills.
• Great ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce.com: Visual force pages, Apex ProgrammingCustom objects, Validation rules, workflow rules, formula fields, Integration, Cast Iron, Migration, Page Layouts, Vlookup, Apex data loader, web services, SOQL, Community Portal, SOSL, Force.com, Web Services, Email template, App exchange, sales force.com force.com IDE.

Programming languages: C, C++, Java, Java Script, DL/SQL Apex

Web Technologies: Java script, XML, HTML, XHTML, Coveo, Knowledge one.

Data Base: My SQL, SQL, server 2008/05/2000, DB2.

Operating systems: Windows2007/05/03/XP/00/NT/98/95 MS DOS, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Syracuse, NY

SalesForce.com Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization and worked as a team lead, enhancement developer.
• Created and worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Implemented customCascading Style Sheets (CSS)for Visual force pages.
• Also designed Visual Force pages for dashboards to grant access to specific group of users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Expertized in developingvarious SFDC implementations coveringSales Cloud, Service Cloud, Chatter & App-exchange, Call center, applications.
• Created a robust Security Sharing Design, Profiles, Roles and Users with very strict caution that perfectly fit the E-Commerce Business App.
• Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
• Involved in setting up custom interaction logs for service cloud console.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on Bulk Triggers, Nested Queries and had written code for Future methods by calling it from triggers.
• Created batch classes, which can be invoked programmatically at runtime using APEX.
• Used the Debug Log and System Log Console to catch exceptions.
• Also performed Deployment of code from sandbox to production using Force.com IDE tool.
• Provided on-going trainings to various marketing and sales teams on Salesforce.com built customer database applications.
• Served as company point of contact for all Salesforce.com CRM content applications.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Force.com ide, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, SQL Server 2008, Windows XP Pro.

Confidential, Los Angeles,CA

Salesforce.com Admin/Developer

Responsibilities:

• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Involved in SFDC application support for end users.
• Implemented SFDC Sales Cloud, Service Cloud, Customer Community, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using visual force pages.
• Used Force.com developer toolkit including Apex Classes, Visual Force, workflows, Apex Controllers and Triggers to develop custom business logic.
• Wrote Triggers for custom validation process
• Designed links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Also involved in administering salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Integrated Apex with External services by making callouts that used SOAP, REST and WSDL services.
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and public web service methods.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Provided on-going trainings to various marketing and sales teams on Salesforce.com built customer database applications
• Served as company point of contact for all Salesforce.com CRM content applications.

Environment: Apex Data Loader, Web Service, Apex Classes, Tuxedo, Agile, JQuery, .NET, SOAP, Visual Force Pages, Sandbox, Sales Cloud, Veeva, Siebel, Service Cloud, BMI, HTML, App Exchange, Cast Iron, Oracle, MS Office, Visual workflows, JavaScript and Salesforce Chatter, COBOL, PowerBuilder, SAP.

Confidential, Scottsdale, Az

Salesforce.com Developer

Responsibilities:

• Developed Visual Force pages using standard controllers, custom controllers in combination with controller extensions
• Created custom Web to lead forms, Campaign to lead forms, assigning tasks, managing work flows.
• Manage page layouts, fields, and system interface/capabilities.
• Created Workflow Rules, Approval Process, Validation Rules
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Worked with Case Management Functionality.
• Performed mass imports and exports of data.
• Involved in maintenance of data entry standards & data integrity process.
• Implemented data integration using Informatica.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Managed the overall smooth flow of Salesforce automation process
• Tracked and Reported total hours and expense on a weekly basis.
• Experience with Adobe Flash, Chatter, Sales Cloud and Service Cloud.
• Supported and enhanced existing Force.com based applications.
• Conveyed all Business requirements to IT Salesforce.com configuration team.
• Managed Salesforce users support issues; modifying data, unlocking/resetting passwords, customizing security settings.

Environment: Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visual Force Pages, Sandbox, Service Cloud, HTML, DML, Siebel, App Exchange and Salesforce Chatter, SAP.

Confidential, North Chicago, IL

Salesforce Developer

Responsibilities:

• In-depth use of CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
• Agile Development Methodology was followed for the implementation.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked on Customizing Profiles and creating custom fields.
• Developed triggers in Apex programming for avoiding duplication of Leads from various resources.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented security and sharing rules at object, field and record levels.
• Created Various Reports (Summary, Matrix, Tabular, and Dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Used analytic snapshots for reports bi-weekly.
• Worked with Developer sandbox and Configuration sandbox for development and testing.
• Configured Identity Confirmation and Login Restrictions.
• Configured User Interface settings and the Company Profile.
• Implemented Chatter and customized IT based on user requirements.
• Implemented single sign-on functionality for all users.
• Built customer management app for the customer services team to track customer/client databases and financial transactions.

Environment: Sales Cloud, Sandbox Environment, Apex Programming, Apex Data Loader, Data loader, Security Controls, Visual Force Pages, HTML, Oracle, App Exchange and SOQL, SOSL.

Confidential

Java developer

Responsibilities:

• Installed and worked on Eclipse for developing application.
• Installed Apache Tomcat server and integrated it with SQL to have integrated development environment.
• Experienced in using SQL queries to retrieve information from database.
• Development of applications is done using Java, J2EE, Struts2, and Hibernate & XML.
• Extensively worked on the UI using HTML, JSP, CSS, and JavaScript.
• Experienced in using AJAX based solutions to refresh the drop downs on the webpage depending on user choice.
• Performed code review and unit tested the application.
• Used Java Persistence API (JPA) for managing relational data mapping.
• Developed JavaScript functions for client side validations.

Environment: JAVA, J2EE, Eclipse, Hibernate, IBM Web Sphere, XML, AJAX, Java Script, Apache Tomcat, SQL, Servlets, Web Services, CSS, Oracle, UML, HQL.