SUMMARY:

• Over 9 years of experience with Telecom Domain and Expertise in Design, Developing and Implementation of Mainframe and OpenText(HP) Exstream (Customer Communications Management software) Applications.
• Over 9 years of experience in Confidential Mainframe and 5 years’ experience in OpenText (HP) Exstream Development, Maintenance and Production support
• Developed and Maintained Batch and Online applications using the software Exstream, COBOL, IMS DB/DC, DB2, SQL, REXX, VSAM, INSYNC, JCL, Shell Script.
• Business Development Manager certified by TM FORUM.
• Business Analyst certified by Confidential Services.
• Over 9 years working in Telecom Billing Domain for the client Confidential .
• Valuable experience working in Client Location at Seattle, WA (USA) for the period of 3 years.
• Designed and implemented various bill formats in Mainframe and Exstream to generate Confidential invoices.
• Experience in Integrating Mainframe applications with Exstream and data mapping.
• Expert in creating page components, paragraph, sections, text boxes, tables, Section tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers.
• Expert in Production monitoring, supporting and scheduling the batch job stream. Huge experience with 24X7 On call support model.
• Expertise in using utilities like Control - M, Endevor and Viasoft.
• Having exposure to CICS (Customer Information Control System).
• Expertise in using utilities like INSYNC (FILEAID), SPUFI, DFSORT, SYSNSORT and ICETOOL.
• Experience in Waterfall and Agile methodologies.
• Supported delivery of Batch and Online programs, customized reports, application/data conversion and process improvements.
• Excellent Customer interaction onsite/offshore project coordination skills.
• Have Hands on experience with Products like TIBCO RV, MQ Series, INFOGIX ACR, FINALIST, CRAWFORD AFP2PDF, BMC Remedy, HP Quality Center, Dumpmaster, INSYNC, FTP and NDM.
• Experience in root cause analysis, gap analysis, Troubleshooting, problem resolution and change management, as well as possessing extensive experience of identifying potential solutions and presenting the proposals to Client/Management team.
• Creative thinker and analytical problem-solver.
• Exceptional interpersonal communicator who effectively interacts with clients and all levels of management.

TECHNICAL SKILLS:

Operating Systems: Confidential Mainframe Z/OS, WINDOWS, Linux

Special Software: OpenText(HP) Exstream Version 8

Languages: COBOL, JCL, REXX, SQL & Shell(Korn) Script

Transaction Server: TSO/ISPF, TSO MV

Database: IMS, DB2

Access Method: VSAM

Version Control Tools: ENDEVOR

Batch or Job Schedulers: CONTROL-M on Confidential Mainframe

Other M/F Tools: INSYNC, SYNCSORT, NDM, VIASOFT, DUMPMASTER, QMF, SPUFI, TSO FTP, IDCAMS, MQSeries, Confidential UTILITIES, EJES, NDM, DB2I, JHS

Testing Tools: Manual testing (Batch/Online), ALM

Office Tools: Lotus Notes, MS Outlook, MS office.

Customer Relationship Tool: BMC Remedy tool for ticket quality (Problem and Change Management)

Other: TIBCO RV, CRAWFORD AFP2PDF, FINALIST,INFOGIX ACR, XML

PROFESSIONAL EXPERIENCE:

Technical Team Lead

Confidential

Responsibilities:

• Leading the off-shore team supporting Billing applications.
• Analysis and Understanding the requirements.
• Create detailed technical design specification for enhancing the programs.
• Knowledge Transfer to the team with business functionality and the new requirements.
• Provided Domain and Technical assistance by responding to inquiries regarding errors, problems, or questions with Application/interfaces.
• Performed systems analysis and design of a document automation infrastructure for Client correspondence application utilizing Exstream and Mainframe.
• 24*7 production support of Batch and Online systems.
• Extensive coding using Exstream, COBOL, IMS DB/DC, DB2, SQL, JCL and VSAMs.
• Running Exstream engines.
• Creation and maintenance of mainframe execution JCL (jobs).
• Setup schedule and monitoring in Linux production environment using Korn Shell script
• Create SPINS to access or update IMS database.
• Create new automation Tools using REXX.
• Review/Audit the work product after completion of each phase.
• Use Exstream to attach the Marketing and Campaign Pages in the invoices.
• Handled XML inputs and outputs.
• Debugging and implementing the system using VIASOFT and DUMPMASTER.
• Running queries against Db2 table using SPUFI and INSYNC
• Worked on page components text boxes, tables, Section tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers.
• Worked on Tag Sets, Fonts, and page size/template handling. Ability to handle special fonts.
• Impact analysis for requirement changes, finding affected list of programs and homogeneous implementation.
• Extensively handled the application response for positive and negative sets of data using Data Driven Testing.
• Tracking of development/work status by having status meetings and documenting.
• Assist project manager in the project coordination/management.
• Perform Peer review and log any issues and track till it is closed.
• Perform Production Support, involved in Analysis, bug fixes, Coding, Unit Testing and Implementation of changes are required to be done, due to the changes in business rules and user requisitions.
• Performed Unit testing, System testing and Integration testing.
• Staging the proper version of code through ENDEVOR.
• Support System testing defects using ALM
• Status Reporting and Responsible for the final delivery.
• Monitoring of jobs using Control-M

Environment: Exstream, Windows, Linux, Z/OS, COBOL, JCL, IMS DB/DC, DB2, SQL, VSAM,REXX, Shell Script, INSYNC, SYNSORT, VIASOFT, DUMPMASTER, XML, Control - M, ISPF, NDM, FTP,TIBCO RV, MQSeries and Confidential utilities

Assistant Consultant

Confidential

Responsibilities:

• Review the Business requirements and Involve in Gap analysis.
• Developing business process flow charts.
• Analyze the Business requirements coming up with Exstream and Mainframe design document
• Provided Domain and Technical assistance by responding to inquiries regarding errors, problems, or questions with Application/interfaces.
• Performed systems analysis and design of a document automation infrastructure for Client correspondence application utilizing Exstream.
• Developed Applications for Daily Bill Data, AFP and PDF output using Exstream and Mainframe software.
• Running Exstream engines.
• Extensive coding using Exstream, COBOL, IMS DB/DC, DB2, JCL and VSAMs.
• Creation and maintenance of mainframe execution JCL (jobs).
• Create SPINS to access or update IMS database.
• Migration, Conversion and Enhancements to the existing processes to a new bill format using Exstream.
• 24*7 production support of Batch and Online systems.
• Review/Audit the work product after completion of each phase.
• Formatting and designing sections and paragraphs in Designer to create long documents.
• Used the settings to attach the Marketing and Campaign Pages in the invoices.
• Extensively handled the application response for positive and negative sets of data using Data Driven Testing.
• Worked on page components text boxes, tables, Section tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers.
• Completed impact Analysis on existing systems and developed functional & technical specifications.
• Performed Production Support, involved in Analysis, bug fixes, Coding, Unit Testing and Implementation of changes are required to be done, due to the changes in business rules and user requisitions.
• Good knowledge about Output file format handling h AFP files, generating PDF, Report files and Output Queue handling.
• Worked on Tag Sets, Fonts, and page size/template handling. Ability to handle special fonts
• Performed Unit testing, System testing and Integration testing.
• Participated in peer code review sessions and tracking code review changes.

Environment: Exstream, Windows, Linux, Z/OS, COBOL, JCL, IMSDB/DC, DB2, VSAM,REXX, Shell Script, INSYNC, SYNSORT, VIASOFT, DUMPMASTER, Control - M, ISPF, NDM, FTP,TIBCO RV, MQSeries and Confidential utilities.

IT Analyst

Confidential, Seattle, WA

Responsibilities:

• Gathered business requirements through systematic observation of users, user interface, GAP analysis
• Analyze the Business requirements coming up with Exstream and Mainframe design document
• Coordinate with Customers and offshore team
• 24*7 production support of Batch and Online systems.
• Tracking of development/work status by having status meetings and documenting.
• Migration, Conversion and Enhancements from the existing processes to a new bill format and design using Exstream.
• Guiding team with technical know-how, promote an awareness of quality within team, and maintain the quality of services, deliverables and content Co-ordination of development tasks, unit/string testing effort.
• Conducting analysis sessions to understand business/system functionality of the current legacy system.
• Created Automation tools to reduce the manual work using REXX.
• Created value additions/process improvements for customers using REXX.
• Developed Applications for Daily Bill Data, AFP and PDF output using Exstream and Mainframe software.
• Running Exstream engines.
• Extensive coding using Exstream , COBOL, IMS, DB2, JCL and VSAMs.
• Creation and maintenance of mainframe execution JCL (jobs).
• Create SPINS to access or update IMS database.
• Formatting and designing sections and paragraphs in Designer to create long documents.
• Created and defined various output types like PDF, AFP output.
• Used the settings to attach the Marketing and Campaign Pages in the invoices.
• Worked on page components text boxes, tables, Section tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers.
• Worked on Tag Sets, Fonts, and page size/template handling.
• Handling and defining Driver files, Reference files, Section based files. File fudging and cropping, messages checks, coupons, remits.
• Worked on page components text boxes, tables, Section tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers.
• Interfaced with the client & business analyst in obtaining sign-off.
• Analyzed systems requirements collaborated with business partners and team members to develop specifications, implement business solutions, and resolve problems.
• Developed Pages, Documents and Application Objects in Exstream Document development.
• Performed Unit testing, String testing, System testing and Integration testing.
• Resolving the Production (Severity 1) issues effectively following the Escalation procedures
• Provided Level 2 and Level 3 support.
• Created and maintained balancing rules INFOGIX ACR.
• Debugging Using VIASOFT and DUMPMASTER

Environment: Exstream, Windows, Linux, Z/OS, COBOL, JCL, IMSDB/DC, DB2, VSAM,REXX, Shell Script, INSYNC, SYNSORT, VIASOFT, DUMPMASTER, Control - M, ISPF, NDM, FTP,TIBCO RV, MQSeries and Confidential utilities.

Software Engineer

Confidential

Responsibilities:

• Leading the off-shore team for Western region.
• 24*7 support model
• Level 2 and Level 3 Support to Confidential Billing systems
• Monitoring the applications and providing post-implementation support for the applications.
• Effectively communicate any problems identified, analysis done and root causes among team members.
• Maintaining and enhancing in project tools.
• Coordinating with onsite for the implementation for the Severity- 2 tickets.
• Allotting work to the team members, tracking the status and updating the onsite coordinator regarding the status.
• Understanding the requirements and getting clarifications for the change requests and Enhancements.
• Analyzing and Preparing Low Level Design for the change requests and Enhancements.
• Construction of the programs using COBOL, JCL, IMS,DB2 and VSAM affected by the change request and Enhancements
• Managing the configuration and controlling the versions using ENDEVOR.
• Extensive coding using COBOL, IMS, DB2, JCL, and VSAMs.
• Creation and maintenance of mainframe execution JCL (jobs).
• Create SPINS to access or update IMS database.
• Preparing Test Plan Specifications and conduct Unit Testing.
• Coordinating the reviews and Code Walk Through with Internal Quality Assurance, External Quality Assurance and Final Inspection.
• Changes and Enhancements to the existing system based on the Mechanized change requests.
• Documenting Problems and actions in BMC Remedy and also create IR (Implementation requests) for the PROD releases and activities.
• Using Control-M tool for scheduling the jobs and maintaining the detailed scheduling information.
• Created Automation tools to reduce the manual work using REXX.
• Created value additions/process improvements for customers using REXX.
• Debugging using VIASOFT and DUMPMASTER.

Environment: Z/OS, COBOL, JCL, IMS DB/DC, DB2, VSAM,REXX, INSYNC, SYNSORT, VIASOFT, DUMPMASTER, Control - M, ISPF, NDM, FTP,TIBCO RV, MQSeries and Confidential utilities.