SUMMARY:

Over 18 years as an IT professional with 15 years in senior leadership positions in many different industries using a wide and diverse range of technologies with a progressively escalating level of responsibility throughout my career which included management of IT staff, strategic leadership, thought leadership, mentoring, policy/process/procedure formation and overall IT roadmap/vision formulation.

TECHNICAL SKILLS:

Hardware: Mainframes (IBM Mainframes and UNISYS Mainframes), Dell, Compaq, IBM, HP, Servers, workstations, peripherals, drives, print devices, laptop technologies

Operating systems: Windows 2000, 2003, 2007, 2008, 2010 Server, Exchange (2003 to 2014) and Professional, SQL Server, Windows NT Server/3.51/4.0, Windows 2010/2007/XP/ME/98/95, Novell Netware, Unix/Linux, Vmware, Microsoft CRM4.0/2011 Mobility iOS, Android, Windows, Good, Blackberry (BES), Tablets, Maas360 Telephonic Cisco Unified, Avaya, Shortel, Mitel, Cloud PBX, Hosted VOIP

DATABASES: Access, Foxpro, Oracle, SQL, SQL 2000, 2008

CLOUD TECHNOLOGIES: Cloud Applications, Cloud Servers, Cloud Desktop Services, Cloud VOIP, AWS (Amazon) Migration, Office 365

HOSTED SOLUTION TECHNOLOGIES: Hosted Microsoft Exchange, Hosted Email Archiving/Compliance (Sonian), Hosted Spam Filtering (Mcafee), Hosted Server - Microsoft (Virtual), Hosted Desktop - Citrix Xen (VDI, DaaS), Hosted Email Encryption, Hosted/On-Premise VOIP Services, SaaS Services (CRM, ERP, BI), Data Center (Hosted, Colocation, DR):

NETWORKING/PROTOCOLS: LAN Manager 2.2c, Watson Ghost, Altiris Lab Expert, Watson Anti-Virus, Symantec Antivirus, Macafee Anti-Virus, RIS, DNS, DHCP, DFS, WINS, RAID, Active Directory, MS Exchange 5.5 and 2000, Sysprep, TCP/IP, IIS, PPP, SLIP, SNMP, Citrix Metaframe 1.8 and XPa(thin clients and terminal servers), WTS (Windows Terminal Server), Telnet, Terminal Services, Cabling (CAT 5 DATA CABLE), Ethernet 10/100, Gigabit Ethernet, Hubs, Switches, Networking Monitoring (Whats Up Gold), BlackBerry Server:

BACKUP SOFTWARE: CA Arcserve, CA Arcserve 2000, Veritas, Symantec End Point, Legato

MONITORING: Solarwinds, Nagios, Windows, Monit, Munin, MS System Center 2012

ANTIVIRUS: Symantec, Norton, AVG, Kapersky, Avast and Comodo

TICKETING SYSTEMS: ServiceNow, Remedy

PROGRAMS/APPLICATIONS: Excel, MS Project, Powerpoint, MS Visio, MS Frontpage, Quickbooks, Quickbooks Pro, One-Write Plus Accounting, Peachtree Accounting, PDI Account Management, PeopleSoft Accounting, ADP for Windows, MS Office Suite 97, 2000, 2003, 2007, 2010 Word, Outlook, Access, Internet, Google Apps and MS Mail

SECURITY AND FIREWALL: Watchguard Firebox Firewall, Cisco Pix Firewall, Checkpoint, Sonic Firewall, 3com and CA Etrust Security Suite, Symantec Enterprise, Cisco Managed switches

Additional Languages: Fluent in French Creole

PROFESSIONAL EXPERIENCE:

Confidential, Dorchester, Ma

Managing Director

Responsibilities:

• Responsible for management and leadership of Produban’s IT Services arm which services include the production, technology support, hardware/software deployment and IT security for Santander Bank’s US Operations which includes over 8,000 US employees, US branch operations and US datacenter operations
• Responsible for staff management of Confidential which includes End User Technology/App Support, Infrastructure (Engineering/Infrastructure Support), SOC (US Security Operations) and US Contact Center Systems (Call Centers)
• Responsible for business relationship management of newest entity within the Santander Group scheduled for launch in 2017 which will represent federal reporting entity for Santander Banco Group
• Responsible for management and oversight of all IT Service activity and Project activity for Santander Group’s new US Holding Company which includes vendor selection, architecture, production, support and all technology matters related to the build out of this new US entity within Santander International to include 200 projects of varying sizes
• Responsible for management of IT Security/Cybersecurity teams whose tasks included virus/firewall protection, patch management, email security, log data analysis and mobile device management
• Responsible for all infrastructure, SDLC and enterprise implementations related to Santander bank’s business units
• Responsible for in cooperation with IT Risk for vendor risk analysis along with other risk and compliance activities
• Served as liaison between DevOps and IT/Business
• Serving as Client Director for all client project and IT service activity for all other Santander Holdings
• Responsible for software implementation, software integration, systems implementation, system integration and overall management/oversight of technical teams as it relates to slated projects for infrastructure and software development
• Responsible for designing, coordinating and maintaining Bank IT services amongst geographical locations in and outside of the US for client Santander Bank
• Responsible for enterprise security organization for new Holding company to include SOC creation within new bank operations unit
• Managed migration of messaging users in targeted Business units to 0365 within Azure Secure Portal bundling suite offerings of mail, Skype for business, OneDrive and Sharepoint online
• Managed the migration of on premise Exchange to Exchange Online within Azure for specific Business units which included provisioning of forest trusts, container permissions and overall user permissions in furtherance of program objectives
• Managed the conversion to MS Two Factor and Multi - Factor authentication for 0365 within Azure Portal and on premise
• Worked with procurement for licensing and package bundling for MS products for migration purposes
• Serve as Client Director for all client service engagements, provisioning and deployments assigned to Confidential
• Determining and meeting client Santander Bank’s IT needs, planning new services and updating existing ones in line with best practices of project management
• Establishing rules and procedures to enable proper implementation of IT Systems
• Define and monitor quality standards and ensure compliance with them
• Managing Business related IT issues along with IT Projects

Confidential, Virginia, NY

Senior Managing Consultant

Responsibilities:

• Management and oversight of technical solution delivery and professional services function for an international pharma within its global application management division through management of technical teams (both in-house, off-shore and outsourced) for infrastructure, application and software development projects
• Management of technical project pool and resources within the Project Management Office Service Delivery area
• Management of project plan, task lists and all functions involved in delivering technical solution and maintaining integrity of the project management cycle which included SDLC
• Management of consultant vendors ( Confidential )
• Management of vendor relationships for projects with outsourced resources such as EMC, Iron Mountain, Dell, Oracle and Microsoft
• Provide reporting to business stakeholders in collaboration with business project managers
• Tasks including project planning/estimates, forecasting, application architecture/design, creating design/function specs, solution architecture/design, delivery coordination, software quality assurance, application lifecycle management/support, financial management/reporting, delivery supplier management and software installation
• Tasked with assuring compliance for projects deemed GXP and CGMP through collaborations with QA and Quality Control resources
• Serve as a liaison with infrastructure and architecture also serving as point of contact for outsourced infrastructure and support providers
• Manage test planning, execution and documentation
• Responsible for change management and change control within projects using strict guidelines
• Provide training material production
• Manage a group of projects or programs across multiple business lines/technologies; projects are typically large, enterprise-wide
• Responsible for coordinating and ensuring the GAM organization delivers project/program commitments on time, on budget, within scope and with the required quality
• Interact with internal and external personnel on significant matters often requiring coordination between organizational units and has the ability to articulate complex technical problems and solutions to a wide audience
• Participating in and leading the software development activities.
• Performing and leading code reviews
• Performing and leading Unit, Functional and SIT testing
• Management of Project Managers and other PMO staff to track status, escalate issues, resolve conflicts and ensure overall delivery of the technical components across a series of related projects
• Tasked with transition of all delivered solutions to IT Support department for organizational support planning which included documentation transfer, process review, traceability matrix of the solution and all overall transitional process
• Working with Project Managers (PM) and Technology Resource Managers (TRM) to identify and adopt best practices in the management and delivery of technical project management.
• Provides practical input for best practices and methods to improve project execution capabilities

Confidential, Waltham, Ma

Senior Director of Technical Services

Responsibilities:

• Management and oversight of technical and professional services department for Confidential (top ranked MSP) which services 2500 enterprise clients around the US with services including professional services (app development, IT consulting), IT service delivery, colocation services, managed hosting, web hosting and cloud services for Law Firms, Non-profit Organizations, Financial Services (Sarbanes-Oxley), Healthcare Organizations (EMR, EHR, HIM, HIPPA), Bio-Pharma (GXP, CGXP) and Educational Institutions
• Responsible for staff management of Confidential staff which includes Technology Support team of 4 Managers and support staff of 60 L1 and L2 support staff/helpdesk staff, Infrastructure/Engineering team of 2 Managers and 20 engineers and Professional Services team of 5 project managers, 3 solution architects and 2 implementation engineers
• Lead detailed infrastructure assessments and roadmaps for customers, including "Go to Cloud" strategies
• Overall oversight of department responsible for total IT infrastructure management of selected enterprise clients providing IAAS, telecom management and all systems/software management
• Management of engineering team which manages several diverse enterprise-class data centers which manage services for 13,000 managed servers/devices, cloud - based services, 140,000 users, 150,000 managed mailboxes handling 6.8 billion emails/year and 2.8 PB of storage
• Management of enterprise security solutions projects for organizations including security architecture design, implementation and monitoring
• Designed and implemented customer solutions in the areas of unified communications, identity management, storage and virtualization, cloud and business continuity
• Lead DevOps initiatives for internal product offerings for clients in conjunction with internal teams
• The support teams handle support for outsourced services such as Email/Mobile Messaging, Helpdesk Services, Cloud-based MDM services, SAAS services and IAAS (Network Services, Exchange Hosting, Email Archiving, Premium Spam Filtering, Lync 2010, Desktop Virtualization Services, VDI, Managed Desktop Solutions, Desktop Data Backup, Virtual/Cloud Services, Outsourced VOIP Services, Data Management and Sharepoint Hosting)
• Coordinated the Managed Services team to provide Tier 3 engineering and project based support
• Manage IT audit and compliance activities for enterprise clients as contracted for, examples- SOX, HIPPA, Sarbanes-Oxley, GXP, CGMP
• Management of distributed support teams (Helpdesk, Desktop and Infrastructure) of T1 and T2 support engineers in various call centers in varied US geographic sites
• Providing multi-layers of support for Blackberry/iOS/Android smartphone/mobile devices, remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory
• Support of Mobile Device Management through use of Fiberlink MaaS360 product, CAS, BES and Enterprise (BYOD) mobile services
• MDM and BYOD supported for OTA and on premises configurations (enterprise level deployments)
• Support of multiple device platforms, PIN Policies, Mobile security and Remote services
• Provide Exchange 2007/2010 (Active Directory) services such as permissions, user additions/deletions and passwords
• Setting Process change, SOPs and standardization of functions/ protocols within the department
• Beta testing of new technology, software and equipment for the department
• Responsible for overall Customer Service functions such as KPIs, SLA, customer surveys and review of policies as it relates to the department
• Implementation management of IT Security solutions including firewall devices, antivirus solutions and IT risk analysis
• Management of IT audit pen test, stress testing and other security activities for client environments
• Implementation management of Office 365 hybrid deployments
• Implementation of Access Management Systems (SSO) for variety of platforms
• Implementation management of IaaS solutions such as Microsoft Azure or Amazon Web Services
• Implementation of CRM Solutions Salesforce, Veeva, Microsoft Dynamics
• Implementation management of Microsoft Solutions such as AD, SQL, Exchange, System Center, EMS
• Implementation management of virtualization technologies such as Hyper-V or VMware
• Implementation management of unified communications such as Lync, Shoretel, Mitel, Avaya or Cisco
• Implementation management of application delivery technologies such as Citrix or Remote Desktop Services
• Implementation management of security technologies such as firewalls, IDS/IPS, encryption, SSO
• Implementation management of storage and file solutions such as SANs, OneDrive, Dropbox, or other external storage solutions
• Implementation management of converged networks such WAN, LAN, switching, routing, QOS, SIP

Confidential, Boston, MA

IT Director/Senior Project Manager

Responsibilities:

• Responsible for Management of planning, development and maintenance of company’s information systems
• Member of Senior Management team within company structure
• Managing the Network infrastructure of a multi-platform network (MS Server 2000/2003/2008 R2 (Active Directory), Novell 6.5 and Exchange 2000 /2003/2007
• Responsible for all IT purchases, budget allocation, budget development, and inventory control/auditing for TMF/ Confidential
• Responsible for management of EMR/EHR systems and integration points for information and referral/healthcare systems for healthcare call center
• Responsible for all IT security for Confidential environment along with daily, weekly and monthly security tasks such as daemons verifications, receipt of push/pull actions, audit log examinations, database log transaction reviews, backup audits, virus updates and unused versus active user audits
• Management of mobile technology for Confidential (BYOD) services through use of Exchange and Cisco Identity
• Responsible for all functions of Project Management within the corporate structure including but not limited to Network Infrastructure, Telecommunications and Facilities
• Responsible for all IT protocol functions/documentation as it relates to New Hires, Terminations, Corporate IT policy, Internet Usage Policy and Disaster Recovery
• Managing IT Team and outside consultants
• Setting Process change, SOPs and standardization of functions/ protocols for the entire organization as it relates to IT
• Responsible for management of Help Desk team and served as Level 3 support
• Responsible for hiring, terminating and employee reviews
• Responsible for all in-house IT, telecom and facility projects including business case creation, planning, analysis, cost projections and overall project methodologies
• Establishing best practice protocols for IT department through use of ITIL and other proven methodologies
• Responsible for management of VOIP telephone system
• Responsible for management of corporate anti-virus/spam software management
• Responsible for the facilities and operations management of various sites
• Management of data security, including access controls, failsafe systems, backups, firewalls and other security measures
• Audit assignments included review of security access and privileges, various operating system configurations, database management, directory services, firewall infrastructure, imaging technology, web technology and related hardware platforms for HIPPA and other industry compliance
• Provide user support (hardware, software, and related interfaces) and network infrastructure administration services to all TMF/ Confidential sites, Lead Vmware Conversion project for entire organization including 2008 MS Server, Lead Salesforce CRM rollout and Exchange 2007 upgrade
• Managing in house web services/sites for TMF websites using MS IIS 5.0, Contribute, WebTrends and Google Analytics for statistical analysis of website activity
• Remote management of network through use of WinVNC, RDP, and other remote tools
• Manage and coordinate technology/communications vendors; select outsourcing services as appropriate, supervise /manage outside contractors/consultants especially for planned projects, maintenance, upgrades, and standard services (e.g. web hosting, server maintenance)
• Lead cross-functional teams to select, install and support financial accounting and management reporting systems
• Establish and communicate triage system for work requests; manage and monitor all work requests using Liberum Help Support software through company intranet and service needs according to established protocols.
• Answer help desk questions from end users
• Build local capacity at program levels through training and troubleshooting documentation.