SUMMARY:

• A highly talented and accomplished IT professional with over 12 years and 7 months of extensive experience in the areas of Business and Systems Analysis, Design and Architecture, Development and Implementation of software systems.
• Expertise in Project and Process Management, Estimating & Capacity Planning, Design, Development, Maintenance & Support, Testing and Automation.
• Possess good understanding of the Project Life cycle - Initiation, Planning, Execution, Monitoring, Control and Closure
• Expertise in Functional, Application, Data and Physical Architecture concepts
• Have hands-on experience with estimation techniques, On-time delivery, Project Tracking and Reporting, Metrics Capturing, very well in creating and maintaining relationship with Clients.
• Knowledge in all aspects of new product implementation, Business Analysis and proven to be successful in Managing and leading teams throughout the life cycle of the project.
• Having adequate knowledge and domain expertise in Healthcare, Warehouse Management System, Telecom, Banking and Finance, Credit Care Process and Inventory Management System.
• Adapt at learning and adaptable to diversified work environment, Strong analytical, design skills and problem solving abilities, Result oriented, self-starter and able to work with minimum guidance.
• Ability to work effectively in a team as well as individually with excellent communication and interpersonal skills, ability to develop creative solutions for challenging client needs.
• Knowledge in PEGA BPM Process, Case management and Architecture concepts. Effectively participated and completed PEGA 7.1 System and Business Architecture trainings and perusing to obtain Pega Certifications.
• Maintained Projects in top 5 position in SQA rating with the experience of SQA process
• Identified and resolved the defect variance and decrease issue intake counts by using Six Sigma methodology
• Efficient to handle ClearQuest, JIRA tools for all work intake and query buildings.
• In-depth knowledge in Release management, Gating Process, TSRM, Service Now (SNOW), Configuration management process, Service Connect and RTC

TECHNICAL SKILLS:

Operating System: IBM OS/390, Z/OS, MS-DOS, Windows Family

Language: COBOL, PL/I, JCL, SQL, Dylakor

Database: DB2, IMS DB/DC

Access Method: VSAM

Communication: FTP, SFTP, SMTP, NDM

Tools: / Utilities: TSO/ISPF, CHANGEMAN, ENDEVOR, QMF, SPUFI, TABLEBASE, CONTROL-M, SAR, IOF, FMIMS, FMDB2, File Manager, Fault Analyzer, Debug Tool, Expeditor, File Aid, Abend Aid, SORT utilities, CA-Dispatch, Super-C, FTP, NDM, SAS

EDI Transactions: 274, 275, 834, 835, 837, 270 (Healthcare) 210, 204, 214, 410, 404 (Logistic/Transportation Transactions)

Computer package: MS-Office (MS Word, Excel, PowerPoint)

Work Tracking: Clear Quest, JIRA

Industry Standards: ANSI X12, EDIFACT, HIPAA

Cloud Computing: Salesforce CRM, Force.com, Data Loader, MVC Concepts

Release Tools: Filenet, TSRM (Incidents, Change Ticket, Work Order, Service Request), SharePoint, ServiceNow (SNOW)

Process: Six Sigma, CMMi, Software Quality Assurance and Configuration Management, ITIL, COBIT, Agile Scrum methodology

BPM Technology: PEGA 7.1 System and Business Architecture concepts and PRPC

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Mainframe Technical Lead and Architect

Responsibilities:

• Capacity planning for the team members for Providing Primary and Secondary on-call support by 24/7 to respond production issues and restore normal operations.
• System Architect and Coordinator for DR Exercise.
• System Architect and Lead to setup Multi-Channel environment to provide test region (SIT, UAT) setup and testing
• Prepared Functional, Application, Data and Physical Architecture diagram and documentation .
• Subject Matter Expert in Disbursement Application in Healthcare domain
• Business Requirement Gathering / Requirement Analysis, Elicitation and Business Solution Mapping by collecting information from the users and internal stakeholders through interviews and Joint Application Development (JAD) sessions with end users.
• Developing Application software, support and maintenance with COBOL, IMS-DB, DB2, CICS, JCL, Teradata, EDI and Pega Architecture
• Prepared RTM (Requirement Traceability Metrics) and effectively used to capture all requirements and change requests for the successful implementation.
• Conduction Regular meeting with business clients and application owners to implement the changes and process as per specification provided.
• Capturing metrics, SLA statistics for Weekly and Monthly presentations .
• Scheduling RCA Meetings and documenting the process.
• Interfacing Customer thru Mainframe, EDI using the transactions Sets 274,275,834,835,837,270 INBOUND and OUTBOUND for various trading partners.
• Provide technical support and maintenance of the Applications integration with DB2 table. Perform patches works like updating/inserting the DB2 Tables.
• Development maintenance and support in CICS online region and transaction.
• Regular interaction with the Anthem (WellPoint) Mangers, Database administrators, System SMEs and other interface system owners to ensure the smooth running of the applications.
• Prepared High Logical Data Models and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Handling escalations with clear communications on next steps and defining the timelines for delivery. One of the member in Rapid response team to make sure application availability
• Involved in test case preparation, test and automation support for other interface systems - EEDI, M204, Bank recon, 1099, Publication support (PSD) and CalPERS systems .
• Provide architectural design and support to the Online portals for RPC, CCB, Ondemand, Customer Portal, Provider Portals
• Configured, HITrust, EEDI Audit and Compliance issues,
• Streamline the work intake process through ClearQuest/RTC for review and reporting.
• Conducted Trainings, Meetings and Proof of concept work in Pega BPM Technology
• Performed as Pega Business Architect for Proof of concept work in Online Portal Migration Project.
• Release coordination - Coordination to bring Release changes to UAT and other channels for application testing. Work with supporting group or other interfaces such as Storage Group/DBA/Operations/Tape Support/Table space group/IMS Support to resolve the environment related issues in production, UAT and break-fix regions.

Sr. Systems Analyst and Architect

Responsibilities:

• Requirement Gathering and Analysis for preparing High Level design and Prototype.
• Analyze the business requirements and estimate the level of effort.
• Involved in work estimation and effective utilization of resource in accomplishing the requirement needs.
• Involved in Application development and System Architecture by using COBOL, DB2, IMS-DB and CICS and other mainframe tools
• Provided design and solution for WATS/SOP Application (Wide Area Telecommunication Systems/ Service Order Process) to setup to handle inbound & outbound business customer services for domestic and International usage.
• Setup System interfaces with provisioning, billing and other ordering systems to ensure end-to-end processing of customer service orders.
• Report, Metric data generation and prepared presentation to business users.
• Prepare Technical/Business and Architectural design documents.
• Coding, Testing and debugging COBOL applications and setup interface with other open systems (Java, M204 System, MQ Series)
• Ensure the quality of the deliverables by planning one to one and peer reviews.
• Review work products, deploy the application in the test environment, and initiate the process of user acceptance testing. It includes bug fixes.
• Provided training on Business and tools to the team members.

Systems and Support Lead

Responsibilities:

• Performed Analysis, Coding and testing for Small Enhancement task and bug fixing.
• Provided System Architecture Design to fine-tune the system based on the performance and execution speed.
• Worked on application functionalities for design, Data Extraction, development of COBOL, JCL,DB2, IMS DB, CICS
• Provided the system design, setup in DR environment and supported once in 6 months
• Schedule and monitor application Online and Batch jobs and fix the production abend on time to meet the SLA
• Schedule meeting and report other interface system in case of any delays
• Participated in manual runs, month end activities and Software Upgrade activities.
• Prepared weekly, monthly and yearly status reports to present to the customer.
• Performed Data validation with other interface system data and balancing control process
• Key player and representative in Onsite and Offshore coordination and Communication for Business calls.
• Used the Teradata Assist tool for data validation and to identifying the problematic records to fix the critical abends.
• Set up interface between other interface system for data mapping and report creation in Dispatch.
• Coordinating to Test Support Activities and involving in 24/7 Production Support.
• Preparing Batch scripts and running Batch jobs intended for different Test scenarios.

Systems and Data Analyst

Responsibilities:

• Participated the requirement gathering from customer, understand their architecture systems and extracting, reformatting the data’s and provided to CPPS.
• Application development and data analysis in COBOL, PL/1, JCL, DB2, IMS-DB, CICS, Teradata
• Coordinating with business clients, supporting, migrating the application and implementing the process as per specifications provided.
• Setting up the test regions to perform the System testing and integration testing, Validating the test results with the requirements documents(BTRD) and identify the issue, Making the break fix for the issue/Bug’s.
• Recreate online abends in test regions and provided the permanent fixes.
• Conducted Knowledge sharing sessions with in the team and prepared Business and Technical Training Documents.
• Automated Report generation process using DYL programs and made a setup in Dispatch.
• RPC control setup for online views

Mainframe Developer & Data Analyst

Responsibilities:

• Performed requirements gathering and analysis, estimating time required for project completion, preparing schedules, design documentation, design reviews and development, testing and deployment of application enhancements, as well as project planning.
• Development, support & maintenance and Data analysis in COBOL, JCL, DB2, IMS-DB
• Setting up the test regions to perform the System testing and integration testing, Validating the test results with the requirements documents(BTRD) and identify the issue, Making the break fix for the issue/Bug’s.
• Reviewed work products and deploying the application in the test environment and initiating the process of user acceptance testing. It includes fixing of bugs and technical errors that may come up during this phase.
• Implemented Data scrubbing concept to hide the protected information of the customers and made sure the security setup maintained and supported in all line of business.
• Designed File transfer setup with JAVA and other interface systems.
• Documented the Process Flows for B2C and B2B in the High Level Requirements Document
• Documented the FRDs and BRDs for Ecommerce project using Rational Requisite Pro.
• Coordinated in store operations and administration including scheduling, reports, inventory, and customer service.
• Provided 24X7 setup of the entire application on day to day basis.