Mainframe Batch Analyst Resume

SUMMARY:

My immediate goal is to secure a position that utilizes my combined skills/background, knowledge and the practical experience gained working as an analyst long range, my desire is to work in a business area that would utilize my technical background and z/OS certifications in a process lead role.

TECHNICAL SKILLS:

Operating Systems: OS/MVS, VM, CICS, IMS, Control - M, CA7, CA11, JCL, VAX, JES2 & JES3, Change Man, Peregrine, Windows 7/Vista/XP, Microsoft Hyper-V, AS400, Midrange, SAP & Retail, Service Now, TWS, TDWC

Software: Microsoft Office modules, Microsoft Outlook, Quick Books, Internet Explorer

PROFESSIONAL EXPERIENCE:

Confidential

Mainframe Batch Analyst

Responsibilities:

Responsible for production job research for break/fix ABEND resolution via the OPC utility.
Provide Tier I Technical Support for Citi’s global mainframe batch processes
Resolve resource related batch failures by application of appropriate JCL overrides.
Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams.
Recognize risks to Service Level Agreements (SLA) as they occur and engage Command Center Management immediately upon awareness of significant delays.
Document and update incident technical details into ServiceNow ticketing system.
Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.

Confidential

Computer Operator

Responsibilities:

Monitored 16 mainframe environments, batch processing, network, 7 UNIX/ AS400 and Midrange environments for system, software and hardware failures. Escalated and document problems via BMC Remedy ITSM.
Monitored LPARS, Network, UNIX/AS/400 and Midrange environments
Escalated problems via BMC Remedy ITSM, SAP Routers to trouble shoot SAP systems problem
Jes2/Jes-3 Production, Autosys, use GSI DB to find the server group, hostname and Domain
Scope includes SAP, Non SAP, Retail and DB associated with applications
Application Runbook to respond to alerts, UC4 to start and stop applications, Basis system to start/stop for Change management, SAP to stop/start executors via Remote Desktop using UC4 scripts

Confidential

Technical Consultant III

Responsibilities:

Applied developed subject matter knowledge to solve common and complex business issues within established guidelines recommending appropriate alternatives for server conversion. Resolved problems of diverse complexity and scope during the project in a timely manner. Exercised independent judgment within general defined policies and practices to identify and select a solution. Utilized abilities to handle unique situations.
Converted all FedEx retail stores (1800+) to a hosted Hyper-V environment.
Completed project on time and within budget constraints while exceeding customer satisfaction.
Imaged (1800+) servers before sending out to retail stores for installation.

Confidential

Senior Mainframe Technical Support Analyst

Responsibilities:

Group team leader overseeing contingency planning backup and restores. Responsible for training and supervising up to 20 employees. Documented and created standard processes and procedures for new hires. Key project member tasked with automating process to identify critical customer data.
Presented automation process plan to senior management and awarded $1 million to purchase software that could meet the team objectives.
Led team that converted over 300 application’s backups to ABARS used on 10 mainframe systems
Tested disaster recovery in 5 different locations and achieved a 99% recovery rate
Assisted vendor with installation and supported DRVFI software that automatically identified and backed up critical data on 10 mainframe systems
Researched and performed break/fix problem resolution 24 x 7 on call support to ensure applications meet service level agreements.

Confidential

Production Control Operations Analyst

Responsibilities:

Backed up and supported lead production control operations analyst. Responsible for production job break/fix ABEND resolution via the CA7 utility.
Monitored production batch cycles across 10 mainframe systems to ensured clients meet service level agreements 99.9% with no issues.
Escalated and documented problems used by upper management to update and address with staff during morning meetings.
Responsible for training new hires.

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