SUMMARY:

• Over 30 years experience with computer software for development and services in academia, media, government, insurance and financial institutions.
• Contributed within the configuration/environment team to the development and services of the IRS modernization projects (CADE/CADE2/Windows 7 Migration).
• Provided full support as Endevor Administrator for the IRS Tier 1 (Mainframe) configuration/software management team.
• Had sole responsibility over maintaining departmental configuration/change management, Endevor, for both host (IBM Mainframe) and client servers (Windows).
• Maintained schedules for departmental configuration/change management, Endevor, for both host and client servers.
• Performed the testing after the initial Endevor installation was completed; attempted to duplicate any potential programmer problems; performed parallel testing between the old and new versions to ensure that there were no negative impacts.
• Assisted the corporate project team to establish corporate standards and procedures for configuration/change management on the newly installed software management control system for host and client servers.
• Created and updated the ISO9001 configuration management documentation.

TECHNICAL SKILLS:

• IBM Mainframe Endevor OS/390 MVS JCL Veritas
• Client Server Endevor Z/OS Zeke DOS Topaz
• IBM Mainframe DB2 AS/400 UCC7 SCL Sitescope
• Client Server DB2 UNIX QMF SQL Openview
• Control - M / Control-O SDSF Remedy XML Patrol Explorer
• JES2 IDMS DASD ABEND Aid Omegamon
• IBM Utilities FileAid LAN/WAN COBOL Sourcesafe
• TSO/ISPF IMS Wordperfect VSAM Clearquest
• MS Office CICS Panvalet/PDS TMON Lotus Notes
• Windows 7/Vista/XP/NT/98/95 MQ Series RACF REXX VPN

PROFESSIONAL EXPERIENCE:

Confidential,Martinsburg, WV

Senior IT Specialist

• Transfer files to/from IBM, UNISYS, LINUX/UNIX and Wintel platforms utilizing numerous technologies.
• Provide support for ACA File Transfer Infrastructure development and support to the ACA development, testing and deployment
• Work as part of an Integrated Project Team (IPT) utilizing the Commercial Off The Shelf (COTS) Enterprise Life Cycle (ELC) and/or Software Development Life Cycle (SDLC) path and methodology.

Confidential,Washington, DC

IT Specialist

• Deployed Windows 7 operating system to all new and existing EPA hardware.
• Performed pre-migration activities to capture all files and programs to be migrated.
• Followed standard documentation to install applications, transfer user data, and record asset information.
• Performed post-migration activities to ensure all files and applications were successfully installed.
• Updated the status on Remedy for each machine as it was being migrated to Window 7.
• Provided Window 7 desktop support.

Confidential,Lanham, MD

IT Specialist

• Deployed Windows 7 operating system to all new and existing IRS hardware worldwide.
• Performed pre-migration activities to capture all files and programs to be migrated.
• Followed standard documentation to install applications, transfer user data, and record asset information.
• Performed post-migration activities to ensure all files and applications were successfully installed.
• Updated the status on SharePoint for each machine as it was being migrated to Window 7.
• Provided Window 7 desktop support.

Confidential,Martinsburg, WV

Senior Mainframe IT Specialist

• Provided shoulder-to-shoulder operations on-site support at Martinsburg (MTB), WV, Memphis, TN (MEM) and Detroit, MI (DET).
• Provided shoulder-to-shoulder problem resolution support, technical documentation and mentoring and on call for problem resolution at MTB or other sites as requested.
• Provided support and assistance with AutoEdit Variables to the CSA’s and schedulers.
• Provided technical advice and assistance on the CADE2 projects on the IBM Mainframe Systems and provided shoulder-to-shoulder support to IBM CSAs.
• Analyzed and resolved production and database problems related to CADE2.
• Provided shoulder-to-shoulder support and actively participated in problem resolution.
• Assisted in the interpretation as well as the usage of TMON/DB2 online monitoring.
• Evaluated Job Control Language (JCL) to assist in resolving production problems.
• Provided SME and technical feedback and assistance to operations, technical analysts, schedulers, and all technicians regarding IBM compatible products such as Control M, Control D, CA-Dispatch and Endevor, Control-M Enterprise Manager, Forecast, and Analyzer.
• Supported the development, testing, storage environments for the mainframe.
• Supported the production environments for mainframe.
• Developed triage and resolution documentation for P1/P2 incidents in the FIT and Production environments to be included in the SOCC knowledge database.
• Assisted in Disaster Recovery planning and documentation.
• Supported performance design, monitoring, tuning, testing, and problem resolution.
• Evaluated Assembler Language to assist in resolving production problems.

Confidential,Martinsburg,WV

Senior Mainframe Security Specialist

• Moved the DSAS application programmed in REXX from IRS' Detroit Computing Center to Martinsburg Computing Center.
• Performed in depth analyses to identify, evaluate, and prepare reports or recommendations for new or improved goals, products and services controls or procedures.
• Provided technical assistance regarding security measures, safeguards, and requirements.
• Reviewed and analyzed audit trail (SMF data records) and /or security reports and identified and initiated investigations of security incidents.
• Troubleshot and resolved user’s problems.
• Implemented new security features on new systems and applications.
• Reviewed security change on upgrade to hardware/software.
• Reviewed security interfaces with various software products.
• Applied National Office Directives to local applications systems.
• Met with oversight teams.
• Prepared monthly status reports for management.
• Documented all procedures.
• Demonstrated all procedures to government personnel.
• Provided any (and all) training necessary for the knowledge transfer process (i.e. created training documents, wrote technical manuals, and recommended formalized training programs).
• Shared technical knowledge with IRS personnel.
• Performed other TIER I duties (including RACF Administration and maintenance/support to the DSAS system) as needed using REXX language and DB2 concepts.
• Developed access matrix for an estimated 2000 dataset profile(s) against 800 group profile(s).
• Developed and documented the Standard Operating Procedures (SOP) for the access matrix.
• Traveled in support of the DSAS software move from ECC-DCC to ECC-MTB.

Confidential,Lanham,MD

Software Engineer Lead

• Worked in a team of multiple contractors on the IRS CADE (Prime) modernization project.
• Provided IBM Mainframe z/OS support for the Production and 26 Testing environments.
• Coordinated closely with the Development, CM, QA, DB, Deployment, Release, and Production Support teams within CSC and IRS Martinsburg to insure successful software delivery to Production environment.
• Assisted Test Engineers with the successful testing of new software in all 26 Test environments, including UAT, SAT, and FIT.
• Maintained baselines within Endevor (test source code) and Sourcesafe (production source code).
• Performed build preparation activities using REXX programs for all environments receiving software changes.
• Performed environment deployment activities for different testing phases.
• Created installation instructions for all environments.
• Debugged development, DB2, CICS, MQ Series, Endevor, and Control-M problems encountered in Production and Test environments.
• Tracked the submission of Production and Test problem tickets in two Clearquest databases.
• Prescreened defects for distribution to appropriate departments for resolution.
• Worked to complete reports to management.
• Worked on network, general access, userid, and related issues.

Confidential,Columbia

Senior System Support Analyst

• Made recommendations to management to adjust system performance parameters.
• Delegated problem resolution to other team members and conducted follow-up.
• Updated problem reporting systems.
• Provided design recommendations based on long-term IT organization strategy.
• Participated in the development of custom integration solutions.
• Participated in work sessions and walkthroughs for implementation.
• Acted as an internal consultant, advocate, mentor, and change agent.