SUMMARY

• Confidential has over 30 years of data processing experience in a broad range of operating systems and platforms: from z/OS through OS/390 and most variations of MVS on Confidential bi - polar and CMOS processors in a parallel SysPlex environment; Confidential, Stratus and Confidential AS/400 midrange computers; Windows Server 2003.
• She also has in-depth experience in systems trouble shooting and problem resolution as well as a strong technical knowledge of many OEM products including CA-Common Services, CA-1 & 7, HourGlass, Multiple Report Distribution Packages including LRS VPS/TCPIP, VPS Print, CA-View, CA-Deliver, CA-Dispatch, Systemware Job History, and RACF on the mainframe. Server Software: CA-WebServer, incorporating CA-View, CA-Deliver, CA-Dispatch, CA-DRAS and CA-DocView.

PROFESSIONAL EXPERIENCE

Confidential

Senior Mainframe Systems Programmer

Responsibilities:

As a Senior Mainframe Systems Programmer, Confidential is a key member of the Technology Services department. Her analytical skills and problem determination abilities have made her a valued resource in nearly every department in the organization. Software installation, customization and maintenance are just the start in her total customer - based support role. Current primary responsibilities include the confidential Network using TCP/IP, SNA and OSA-Express Enterprise Extender for connections across three confidential's. Maintain all Printers in the Network. Also primary contact for z/OS UNIX Systems Services configuration and troubleshooting. Responsible for supporting the ever changing policies in the Security department regarding RACF. Implementation and support of AT-TLS for security purposes, as well as manages all Ciphers and Certificates used on the systems, using current Industry standards as a guideline. Implemented SFTP for primary file transfer protocol. Problem Resolution proficiency using Traces and Dumps for both the Network and JAVA/UNIX based applications. This position is held in the Public Trust.

Systems Software Engineer

Confidential

Responsibilities:

Provided on-site z/OS 1.13 operating system technical support and expertise to the Operating Systems Support team, Confidential Mainframe 1 branch at the confidential in Mechanicsburg, PA. Her objective is to provide near-uninterrupted system availability to end users of the operating system and application software. In doing this, her duties include direct customer contact to pinpoint and identify technical issues; research of these issues to find a vendor-supplied resolution, or to create a resolution for the vendor when necessary; applying the resolution to the system. Vendor-supplied software installation, upgrades, routine maintenance and performance tuning are ongoing. She also debugs, re-writes and writes Assembler language programs and exit routines as needed to obtain her objective. She also writes and supports Clist and Rexx Exec’s as needed to support the Customers’ requests. She receives, analyzes and resolves various complex problem tickets opened by the DECC-Mech help desk. She supports all Shareware supporting Tools used both by the Technical Staff, and the Customers. This includes all Programs, Edit Macros, Clists, and Rexx Execs. XMITIP shareware tool is used extensively to FTP emails from the Mainframe using batch and ISPF interfaces.

Confidential

Systems Programmer

Responsibilities:

Confidential was responsible for the installation, maintenance and customization of a wide variety of OEM software. SMP/E was used as the installation vehicle. Computer Associates products include CA-Dispatch (using IDMS as the database), CA-Endevor, Automate, CA-1, 7 & 11 as the scheduling package and ACF2 for security. Other software packages include FDR and tape silo software for two vendors: Memorex’s LMS and StorageTek’s SLS0. She was also the primary technical support of the offsite Disaster Recovery System.

Acting Data Center Manager/First Shift Supervisor

Responsibilities:

Confidential was responsible for the first shift Data Center Operations, supervising a staff of 12 people in five areas. This included ensuring an efficiently run data center and that problem recognition and resolution were expedited, planning of the weekend schedule, 24x7 on-call and rotation of Weekend Manager support. She shared the responsibility with the Technical Support group by installing various software packages and exploiting the software’s capabilities. The Parallel SysPlex environment included multiple processors including an Confidential 9021-982 bi-polar, an Amdahl bi-polar and multiple Confidential 9672 CMOS processors (-R74, -R84, RX3 models) communicating through dual 9674 coupling facilities. DB2 and CICS drove the 80-region pharmacy systems. The midrange systems included two Hewlett-Packards, a Stratus R330 and multiple Confidential AS/400 machines.

Senior Computer Operator

Responsibilities:

Confidential had a numerous amount of mainframe responsibilities including support of operations batch processing, fixing production abends and maintaining batch cycles to meet Service Level Agreements. Her midrange responsibilities included monitoring and maintaining the performance throughput of the machines, fixing problems and escalating major problems to the proper area of support.

Confidential

Senior Computer Operations Analyst

Responsibilities:

Confidential was responsible for providing non-application program error recovery support of all production batch processing 24 hours of the day. First line Technical Support of OEM software packages included CA-1, 7 and 11, U/ACR, Info/PAC, Info/Sys and the StorageTek tape silo software. A member of the Automated Operations Project team, she planned, implemented and continuously enhanced automated operations. She performed evaluation, recommendation, installation, testing and maintenance of new software packages as a Systems Programming liaison for the Technical Support staff. Her other duties included the training of both the operations and programming staffs in shop standards, the use of JCL, and problem resolution in the Confidential 3090/300E, JES2 environment.

Operations Shift Manager

Responsibilities:

Confidential ensured a smooth operation of all production job streams for the Operations department. She managed a staff of ten Computer Operation Specialists, prepared work schedules, verified time cards, performed employee evaluations and trained new employees.

Master Console Operator/Shift Supervisor

Responsibilities:

Confidential ensured the smooth operation of all production job streams for the Operations department. She contacted the appropriate person when major productions problems occurred.