MAINFRAME SUPPORT MANAGER Resume Cleves, OH - Hire IT People

SUMMARY:

IT Management experience in a Mainframe environment. IT Subject Matter Expert as it relates to Host Mainframe support &Mainframe Administration (servers, availability, batch, high performance, security, etc.), Mainframe monitoring via BMC, IT Operations, CA - 7 & 11, Global mirroring from host system, wide use of IBM utilities for system performance, Production Support, Networks, Problem and Incident Management, Networking, Telecommunications, and Help Desk and Vendor Management with C-level senior management leadership. Developed interpersonal and written communication skills and attention to detail. Proven ability to work independently and as a team player. Accomplished leadership skills in developing cross-functional Technical Services teams who can be successful in high stress situations. Results-Oriented, Team-oriented and People-Oriented style of Management in an ITIL environment.

AREAS OF EXPERTISE:

Data Center Management/Prod Support/Admin.
Million Dollar Vendor Negotiations/Management
Change Management/Service Delivery/Networking
Budget Administration/Forecasting
Desktop Support/SLA’s/Quality Assurance
IT Policies/Procedures/Documentation/ITIL
Sourcing/Procurement/RFP/RFQ/CA-7 & 11
IT Security Admin/Disaster Recovery/NOC
Staff selection/Salary Administration/Reviews
Team Leadership/Development/Motivation

TECHNOLOGY:

Hardware: Basic computer hardware, cabling, mainframes, printers; knowledge of Cisco routers/switches

MF Software: IBM OS/390, MVS, VSE/VM, OS/390JCL, OS/390, Zos, IBM Utilities, CICS, VTAM, IBM tape drives, EMC storage, BIM automated scheduler, CA-7,11, RACF, ACF2, JES2, JCL, IMS, IPL, BMC, LPAR

Software: MS Office Suite, MS Project, Visio; knowledge of Adobe, Lotus Notes, MS Excel, Service Now, Remedy, PowerPoint

Networking: TCP/IP v4; SharePoint; Lync

Operating Systems: Windows 7

PROFESSIONAL EXPERIENCE:

Confidential, Cleves, OH

MAINFRAME SUPPORT MANAGER

Responsibilities:

Monitoring of ticketing systems creating critical priority (P1) and high priority (P2) cases
E-mail notification of critical and high priority cases to technical and management resources;
Coordinating technical resources in a common forum for quick response and resolution of critical Incidents.

Confidential, Cleves, OH

MAINFRAME SUPPORT LEAD

Responsibilities:

Managed staff schedule
Developed training programs
Mainframe Support Lead for DB2 changes.
Production Support scheduling via CA-7 & 11.

Confidential, Cincinnati, OH

MAINFRAME SUPPORT SPECIALIST

Responsibilities:

Responsible for IT Security after hours for offsite tape rotation.
Identified and reported Network outages and Mainframe outages.
Served as Data Center Support Lead to execute and monitor service management.

IT COMPUTER OPERATIONS MAINFRAME MANAGER

Confidential, Cincinnati, OH

Responsibilities:

Developed contract negotiations with new vendors that lowered IT expenses by $100,000 annually.
Created, justified and implemented an IT Quality Assurance group that improved first time accuracy of system implementation and change by 50%.
Negotiated, justified and installed new hardware/software and infrastructure improvements that increased productivity by 60% and reduced costs by 40% annually.
Researched a cost effective operation by reviewing billing and lease agreements and correcting invoice errors. Prepared numerous RFP and RFQ bidding processes, under budget.
Won the automation initiative by justifying, researching, negotiating, and installing automated software that eliminated costly OT and reduced nightly pay rates by 35% annually.
Performed IT security admin duties and Network management.
Responsible for Data Center and Network support and schedule JCL corrections and reruns within Production Support by means of CA-7 & 11.

DATA CENTER MAINFRAME MANAGER

Confidential, Cincinnati, OH

Responsibilities:

Accomplished the consolidation of smaller Data Centers into one primary Center from global locations.
Successfully planned for and de-installed/re-installed equipment during Data Center relocation to another city.
Created the initiative to establish Change Management processes and procedures.
Set up IT security procedures and processes and approved security requests while monitoring Network availability. RACF & ACF2.
Maintained Data Center and Production Support Lead for entire enterprise including processing and networking. Mainframe Operations with the use of CA-7 & 11.

COMPUTER OPERATIONS SUPPORT SUPERVISOR

Confidential, Cincinnati, OH

Responsibilities:

Successfully directed an in-house hardware maintenance project that saved the hospital $500,000 annually.
Created, installed and established a nursing home telecommunication network of remote locations.
Cleared and implemented IT security requests for users and staff.
Responsible for System availability and troubleshooting for Production Support.

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Mainframe Support Manager Resume

Cleves, OH

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