Senior analyst mainframe operations Resume Nashville, TN - Hire IT People

SUMMARY:

Over 24 years experience in computer operations, administration, and customer service. Responsible, detail oriented with strong technical, organizational, analytical, problem solving, communication and team skills.

COMPUTERS:

Operating Systems: OS390 (MVS) IBM 2818 mainframe, Windows 2000/XP/7, SUN/UNIX user, ZETRON Radio system MULES/NCIC, IBM 3906, Honeywell H6000, AS400

Programming Languages: SQL, OS JCL, TSO/ISPF

Software Applications: Microsoft Word, Excel, PowerPoint, SharePoint, Ca7, Remedy7, basic Retail Link

Databases: Teradata, DB2, IMS

PROFES SIONAL EXPERIENCE:

Confidential, Nashville, TN

Senior analyst mainframe operations

Responsibilities:

Monitor systems, perform software maintenance, IPL mainframes, CICS - monitor, bounce, reset, and dump as well other system tasks such as TCP/IP, MVS products, RACF, DFHSM, watch for and investigate hardware messages.

Confidential, Bentonville, AR

Mainframe Computer Operator

Responsibilities:

Troubleshoot and resolve technical issues and generate right-sized solutions to deliver timely service.
Facilitate batch production operations.
Monitor multiple batch flows ensuring SLA is met.
Approximately 325,000 jobs run in 24 hour period.
Use CA7 to follow flows, investigate abends, restart jobs, change JCL, adjust and create schedules, add dependancies, space, datasets, run database backups.
Drive strategic initiatives.
Lead teams with the goal of improving efficiency.
Key player in a large-scale strategic case study to optimize omni-channel success.
Track record of successful support of Teradata/mainframe/SAP/GRS critical path jobs.
Monitor Confidential and Confidential ’s Club systems.
Install change controls utilizing Remedy7 and Service Now to run jobs and to correct job schedules.
Monitor team support tickets and data warehouse queries/batch.
Established reputation for outstanding customer service.
Provides recommendations for improving efficiencies in daily work processes.
Monitor and escalate system issues on systems.
Perform system IPL’s and monitor all LPARS’s for hardware and software issues
Install change controls for system changes such as upgrades on BMC, CICS, RES updates on mainframe with IPL.
Reconciled bank statements for liquor accounts
Sorted, filed, and boxed mail and bank statements.

Confidential, Pineville, MO

Records Maintenance Clerk

Responsibilities:

Maintained inmate files, calculate time served.
Registered sexual and felony offenders in state system
Processed Conceal and Carry Permits.
Processed and mailed fingerprint cards to Confidential
Dispatched 911 calls for Law enforcement, Medical, and Fire.
Supervised, trained and mentored eight personnel.
Work as jailer

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Senior Analyst Mainframe Operations Resume

Nashville, TN

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