Customer Service Rep Resume Profile Charlotte, NC - Hire IT People

Objective: Using my broad experience in mainframe and UNIX worlds alternatively operations or programming.

Summary

Expertise is in Gentran EDI, GIS, CICS, Avaya, JAVA Pro,VM, IC, Omegamon, VSAM, XSL, XML, DB2, ANSI X12, IMS, EDIFACT, Mainframe, CA-7, AI Integrator, GSX, Cyclone, Sterling, Connect: Enterprise, Connect: Mailbox, Product Content Management and TSO. Proven ability working with UNIX, PL/SQL, TAVIZ, AS400, and SAP. Programmed in COBOL, RPG2, Assembler, JCL, and Basic.

Work Experience Highlights

Customer Service Rep

Confidential

Helped place orders for Husqvarna concerning Ariens, Club car, and Lowes SOS Orders
Through chat and placing orders, helped support Husqvarna daily activities.

Customer Care Call Agent

Confidential

Resolved issues involving complaints, compliments, notifications, and requests
Collected, reviewed, and approved product data for use in the Lowe's operational systems including lowes.com
Managed several vendor data partnerships resulting in several thousand new products being added to Product Content Management systems
Detailed review of product data ensuring high quality standards while maintaining consistent high volume throughput

EDI Specialist

Confidential

Managed domestic and international trading partner EDI relationships
Performed all EDI Duties involving 204's, 214, 210's and 315's, using UNIX systems
Maintained a ninety percent or higher rate of acknowledgements from carriers
Set up hundreds of transportation carriers domestically and internationally with the use of AS400. Used SQLscripts in writing scripts and testing on several platforms.
Developed training documents for implementing international transportation EDI standards

Senior Operations Analyst

Confidential

Senior resource responsible for the setting up financial EDI vendors utilizing Global Advice
and Lockboxes / Experience in writing functional design documents.
Monitored Customer Impact at call centers and service centers using tools, such as CMS, CC Pulse, Avaya, Online Bank Monitor, Topaz, and others, with the use Mainframe.
Acquired knowledge of X12, Edifact, XML, Nacha files, BAI file layouts.
Looked at trends involving fraud activity using Bank of America databases and SQL queries
Experience with systems and application-level integration projects. Also, have cash management background with knowledge of receivables and electronic payments.

-Commerce Specialist

Confidential

Set-up Human Receivable accounts and Cash Vault accounts involving ACH, Lockbox, and Wire transactions for many of the large customers for Bank of America
Continuously met deadline demands to complete work plans.
Coordinated multiple tasks at the same time between many projects

E-Commerce Specialist

Confidential

Set up EDI and BudNET specs for Anheuser-Busch for several retailers and wholesalers,
using test cases and documenting for Sarbanes-Oxley
Helped resolve failed transmissions involving UPC's, invoices and remittance docs

EDI Coordinator / Programmer

Confidential

Upgraded and performed Project management activities on re-establishing communication through FTP replacing the existing Connect:Enterprise MailboxP infrastructure on time and within budget.
Worked the final 2 years using GIS and EDI AI integrator, using Kron jobs, script-writing, and time scheduling of production jobs
With the use of Sterling and Gentran products, helped with the implementation and set-up FTP, AS1 and AS2 Cyclone communication with many trading partners and customers
Used UNIX in developing KORN shell scripting and vendor lookup functionality
Responsible for mapping 30 40 trading partners and vendors, using AS400 and JCL
Upgraded Gentran to 6.0 Version aiding in the Year 2000 Y2K , in a timely manner
Set up AS1 / AS2 Cyclone communications to become compliant with Wal-Mart standards
Converted interfaces in the Oracle environment using TAVIZ, successfully migrated the interfaces from mainframe based to Oracle-based
Performed gap analysis on all EDI platforms

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Customer Service Rep Resume Profile

Charlotte, NC

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