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Mainframe Operator Resume

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Manhattan, NY

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SUMMARY

  • Highly experienced mainframe operator across a broad range of industries.
  • Brings exceptional background in supporting software and hardware systems.
  • Recognized for big - picture focus with experienced working across all areas of operations, including all shifts in 24.x environments.
  • Innovative professional who increases bottom line by providing “roll-up-the-sleeves” work ethic while driving performance across all areas of operations.
  • Top performer who establishes strong relationships with clients, staff, managers, and teams across organizations.
  • Brings strong background in streamlining processes by creating comprehensive documentation and identifying areas of redundancy.
  • Skilled at balancing and managing complex projects, including staff and ensuring on-time and in-budget completion of all goals and deadlines.

AREAS OF EXPERTISE

  • Mainframe Operations
  • Issue Resolution
  • Production Scheduling
  • Batch Job Start and Stop
  • IPL of Mainframe
  • Staff Leadership
  • Equipment Maintenance
  • Hardware & Software Issue Management
  • Operational Training
  • Vendor Management
  • Disaster Recovery
  • Documentation

TECHNICAL SKILLS

Software: MS Office Tools 2016. Word, MS Excel, Windows 7 and 10, Apple OSX, Photoshop, Final Cut, JCL, JES3, MVS, CICS, VTAM, TSO, ISPF, Server 2008, Jira, Lotus Notes and Pic help desk ticket software.

Hardware: IBM z/OS 2.2 & 1.10 Mainframe, IBM Mainframe 9672/R35, IBM ES9000 Mainframe/Mini-system, IBM 3592, EMC 3390 DASD, IBM 3420, 3490, & 3590 tape drives, IBM 6262 & 4245 impact printers, Xerox 4635 & 4890 printers, IBM 3820 & 3825 and Brother laser printers, Cisco routers, Verizon Business DSL & wireless networks. Experienced in performance monitoring in both mainframe and server environments.

PROFESSIONAL EXPERIENCE

Confidential - Manhattan, NY

MAINFRAME OPERATOR

Responsibilities:

  • Promoted to manage and supervise some staff awhile reducing errors by analyzing and resolving complex software issues, including performing various fixes and upgrades.
  • Consistently recognized for excellence in customer support and taking a proactive approach to resolving complex issues.
  • Improved overall disaster recovery solutions by partnering with Vital Records in maintaining and tracking tape library for quick restoration of critical files.
  • Recognized for creating safer IPL procedures preventing catastrophic errors.
  • Trained and coached new hires commands, procedures, and how to multi task within the environment.
  • Recognized for taking ownership of, and quickly resolving, complex issues.
  • Partnered with disaster recovery team on all aspects of planning, testing, and documenting full recovery of major systems.
  • Improved overall efficiency, staff performance, and training by serving on team that updated and streamlined operational procedure manuals.
  • Recognized for working well under pressure, taking the initiative to resolve issues, analyzing complex information, and completing all projects and assignments.
  • Minimized downtime during system upgrades by rerouting inbound calls from mainframe to voice response communications subsystem.

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