Server Architect Resume Holly Springs, NC - Hire IT People

QUALIFICATIONS & SKILLS

CCNA Security (working towards Security designation)
Microsoft MCSE, MCSA, MCDBA
Thorough knowledge of IP Physical Security
Windows Server 2000/2003/2008
VMware and Microsoft Hyper-V
I365 Evault Backup Portfolio Manager
Understanding of Compellent SAN storage
Proficient with various levels of technology such as LAN/WAN, DNS, DHCP, Active Directory
Management, leadership and supervisory experience in a variety of settings
A work ethic praised by supervisors and leaders

EMPLOYMENT

Senior Security and Server Architect Confidential, 2007- Present
Promoted from Workstation Technician to Enterprise Operations team to Project Management team for excellent troubleshooting and management performance

Supported Staff and Students on the Project Management Office team across multiple product lines including: Cisco IP Video Surveillance, over 150 Windows servers, VMware, i365 Evault Backup, Compellent SAN storage

Technical Lead for Physical IP Surveillance project integration at various locations in District
Assisted with implementation of VMware into Enterprise environment and architect for future expansion efforts
Re-designed Enterprise Backup solution for District and authored Operations Guide
Portfolio Manager for architecture, maintenance, and support of 150+ Windows servers

Senior Customer Support Representative Confidential, 2002-2006
Received raises above the company maximum as well as a one-time spot raise for superior performance
Team reduced average response time from 3 days to less than 4 hours

Supported 20 million monthly unique customers via email and phone across multiple product lines including: mobile, desktop, Premium subscription, corporate members, webpages and all new products as they were released.

Wrote a weekly 'Voice of the Customer' summary of departmental issues read by senior management
Responsible for early identification of trends/bugs/issues to present to management.
Engaged in live chat and support sessions with Premium customers.
Selected by management to assist in complete overhaul of FAQ pages, and HelpDesk sections

Technical Support Representative Confidential, 2002
Department was rated #1 in sales for the state during my tenure.

Troubleshooting/Tech Support for Windows98/ME/XP platforms to paid customers. Helped customers correct software issues and provided top notch customer satisfaction.

Computer Specialist/Sales Associate Confidential, 1999-2001

Served as Departmental Lead; trained new employees and resolved customer concerns. Gained extensive knowledge of electronics and computer information and sales.

EDUCATION

Political Science
Associate's Degree

Graduated with Honors

HONORS AND ACTIVITIES
Eagle Scout, Order of the Arrow, various leadership positions

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Server Architect Resume

Holly Springs, NC

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