OBJECTIVE
To obtain a challenging position in a goal and team oriented environment as an Information Technology professional.

SKILLS

• Strong Problem Solving Skills with User Interface web
• Familiarity with TCP/IP and Networking protocols (DHCP, DNS, WINS)
• Printers/scanners, LAN/WAN
• Proficient with various Anti-Virus packages, Hardware/Software installs
• Desktop support with PC hardware, software, configuration and troubleshooting
• Ability to work under pressure and in a fast paced environment with little supervision
• Windows Vista/XP/7
• Windows 2008 server
• Desktop support

EDUCATION
Confidential, Orlando, Florida Technical Management, Bachelor of Science, expected -May 2013
Confidential, Orlando, Florida Network Administration, Associates Degree 2002 – 2004

EXPERIENCE
Network Admin/TechSupport Confidential Orlando, Florida 2008 – Present

• Troubleshoots via phone hardware, software, network operating problems and involves technical resources to ensure resolution, assist users in providing network and remote connectivity hardware/software support
• Maintains LAN user documentation including hardware/software applications, support logs
• Analyzes and troubleshoots the network logs and tracks the nature and resolution of problems monitors usage to ensure security of data and access privileges
• Installs, supports and maintains servers, hardware and software appliances; installs, maintains; establishes and maintains user accounts, profiles, file sharing, access privileges and security
• Performs daily server backups, maintains and implements network support
• Establishes and maintains user e-mail accounts provides e-mail training and documentation

Confidential Orlando, Florida 2009 – 2011

• Achieve performance standards as set up by the Executive Director of Admissions
• Facilitate interdepartmental communications between Admissions, Financial Aid, Student Services and Academics for the purpose of enhancing the Admissions
• Ensure adequate knowledge of programs offered, and take responsibility for keeping current with program changes as well as new programs offered
• Maintain and achieve daily, weekly, and monthly metrics

Business to Business Account Manager Mosaic Confidential, Florida Summer & holiday work 2007 – 2011

• Responsible for the creating, implementation and follow-up of a monthly target account plan focused on the customers and products/services that result in the achievement of monthly revenue goals.
• Work in conjunction with store management to ensure the sales floor and displays are properly stockedand Maintain current point of sale materials.
• Educate store managers and store personnel on the integrated features and benefits of Voice Over IP of data services.
• Actively investigate market conditions, analyze competitive activities and devise new strategies to achieve desired results.
• Complete daily reports online accurately on the same day that each shift is worked.

Account Manager, Confidential Winter Garden, Florida 2007 – 2009

• Meet and exceed sales objective for assigned accounts
• Maintain and set up Android, Apple, Blackberry devices on the network, troubleshoot internet connectivity, email clients, educate business owners and consumers on the use of RIM Blackberry, android Devices and other smart phone devices on AT&T network.
• Focus on increasing revenue potential by selling voice features and access revenue per unit through assigned accounts, meeting and exceeding key metrics
• Develop effective working relationships with new accounts in order to meet sales objective
• Focus on retaining customers by providing updated product and promotional information, offer alternative solutions where appropriate with the objective of retaining client\'s business
• Handle business transactions in connection with activation of new client’s accounts on a computer terminal and communicate with client using web-based portal
• Manage sales and operations as an account manager, uphold AT&T values and business ethics and maintain the highest level of confidentiality concerning AT&T assets and proprietary information

Assistant stores manager, Confidential Ocoee, Florida 2004 – 2007

• Set appropriate individual performance standards for the kiosks in line with national standards
• Facilitate and participates in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results
• Develop implements and monitors a store prospecting plan to increase sales
• Exhibit a high level of leadership presence within all aspects of the business and other internal departments
• Effectively manages profit and loss responsibility for kiosks and protects company assets.
• Responsible for all functions of the retail kiosk to include sales, customer service, inventory, and technical troubleshooting
• Maintain internal visual merchandising and in-kiosk displays and ensures kiosks appearance meets company standards at all times
• Maintain proper inventory controls, facilitates inventory transactions and maintains compliance with GCS wireless
• Perform daily sales paperwork audits for accuracy, manage daily cash handling and accounts payable activity

ACTIVITIES & AWARDS
Volunteer, Habitat for Humanity 2008-2011
Volunteer, Mathew Hopes 2012
Volunteer, Windermere Little League 2005-2010
AT&T Employee of the month Award 2008
AT&T Top 5in company sales nine months straight 2008
GCS wireless number one Producer of the Year Award 2004