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Seasonal Customer Service Agent Resume

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San Diego, CaliforniA

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Objective

To interact with customers in the configuration and troubleshooting of computers and network devices.

Technical Summary

Cisco Certified Network Associate (CCNA)

Networking: Cisco routers and switches, Juniper routers, Brocade layer-3 switches

Operating Systems: Windows XP / 7, Linux

Applications: Microsoft Project, Word, Excel, PowerPoint

Education

Bachelor of Science, Network and Communication Management.

Work Experience

Confidential, December 3, 2012 – December 28,2012
San Diego, California
Seasonal Customer Service Agent

  • Assisted customers over the phone with placing orders, order modifications, and shipment tracking

Confidential,San Diego, California January 2012 – July 2012
Technical Support Analyst

  • Supporting web filtering software running on Windows via remote sessions
  • Supporting combination proxy / web filtering appliances running on Linux.

Confidential,Phoenix, Arizona October 2006 – December 2011
Network Technician II

  • Troubleshooting Cisco and Juniper routers
  • Troubleshooting Cisco and Brocade switches
  • Troubleshooting WAN circuits T1, T3, OC3, and Ethernet
  • Troubleshooting VPN connections

Confidential,Tempe, Arizona January 2006 – October 2006
Help Desk Technician

  • Troubleshooting Windows PC problems involving LAN connectivity and desktop computer imaging using Ghost

Confidential,Tempe, Arizona September 2004 - January 2006
DSL Support Technician II

  • Supporting customers of SBC over the telephone with Windows and OS X who were installing DSL modems and connecting via Ethernet and wireless routers
  • Troubleshooting slow connections to the Internet

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