Objective

I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base. I am equally comfortable and qualified for Network VOIP Engineer

Certifications

• Cisco Certified Network Associate (640-802)
• Cisco IP Telephony (642-444)
• Cisco Voice Gateways and Gatekeepers (642-453)
• Cisco Voice over IP (642-436)
• Troubleshooting Cisco Unified Communications Systems (642-426)
• Sun Certified Programmer for the Java Platform, Standard Edition 6 (CX-310-065)

Technical Skills

Network Routing Hardware

• Routers (Cisco 3600, 3745, 3845, 2600, 2500, Terminal Servers: 2511, 2509).
• Cisco Switches (6500, 3550, 2900).

• Unified Call Manager (3.X,4.X,5X,6X and 7), Unity and Unified Call Manager Express
• Basic knowledge of IPCC-x and IPCC enterprise

LAN/WAN/QoS Technologies

• Frame relay, Ethernet, WLAN
• Implemented QoS using LLQ, FIFO, Weighted Fair Queuing, Priority Queuing, and Custom Queuing.

Protocol

• MGCP, H323, SIP, SCCP, ISDN PRI protocols
• Routing Protocol (OSPF, EIGRP, IGRP, RIP), Routed Protocol (TCP/IP).
• Implemented SNMP on devices to allow for network management.
• Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.
• Implementation of HSRP, DHCP, DNS, FTP, TFTP.

Operating Systems

• Unix, Win 9x, Win-NT 4.0, Win 2000 Prof., Win 2003 Server

Professional Experience

Confidential, Dallas, Texas Dec 2008 - Jun 2009
VOIP Implementation Engineer

Description:

Confidential is business solution group for PCNA, Frito Lay, Quakers and Tropicana which connects all the DC and Manufacturing sites through Cisco IP phones. They have more than 250 sites which need to be moved to VoIP environment. Right now there are 2 call managers with cluster version 4.1 and 6.1. Frito lay sites are going to 4.1 and Quakers sites are moving to 6.1. A total of 12000 devices make it the second biggest network in US.

Responsibilities:

• Reviewing the site document that contains Mac address, gateway information, voicemail, Analog phones, VG's paging and Gate info.
• Configuring the back end in the call manager.
• Configuring call manager for Paging and GateBox.
• Configuring the Analog gateway and PRI depend on the site requirement.
• Configuring the phone through BAT.
• Configuring the AA in unity and add the subscriber through Bulk import tool.
• Configuring Router configuration.
• Dropping the configuration in the router.
• On call with site contact, PRI provider (Confidential) at the time of cutover.
• Cutting over the site and make call to test everything is working as configured.
• Monitoring the sites for days and resolve the issue.
• Making the changes in the configuration after the cutover as given by the Users at site.
• Resolving any issues come across after the cut over.
• Upgrading call manager from 4.1 to 6.1.

Confidential, Durham, North Carolina Oct 2007 - Sep 2008
Network VOIP Engineer

Description:

Confidential is the Cisco partner providing IPT support to its clients like Lexmark, Flowserve, GM, GMAC, Banner Pharmaceutical, Rexam, PRNewswire, Allianz, Cognizant, Ameriprise, American Express, Allianz by managing their call manager, gatekeeper, gateways, router and switch. Call managers of range from versions 3.X, 4.X to 5.1.

Responsibilities:

• Checking the network topology before the site is designed and implemented.
• Checking layer 2 and layer 3 connections for call manager, unity, IP Phone, and IOS router after the site is implemented.
• Working on tickets that come into the AOTS Ticketing system.
• Read the logs of the ticket open by the user and troubleshoot accordingly.
• Troubleshooting different call features: call forward, call forward all, call transfer etc in IP Telephony.
• Troubleshooting phone unregister issue
• Troubleshooting MGCP and H323 gateway in Call manager and IOS router.
• Troubleshooting transcoder, conference (ad hoc and Meet me) and MTP
• Troubleshooting SCCP IP Phone and analog MGCP endpoint
• Troubleshooting Fax-relay, fax pass through issues.
• Troubleshooting Gatekeeper issues in Call manager and Router
• Verify dial-plan in Call manager and Dial-peer in Router
• Troubleshooting CTI port and CTI route point
• Troubleshooting in unity: auto attendant, call handler, subscriber and MS Exchange.
• Troubleshooting Call Manager Express and IPCCX
• Troubleshooting ISDN PRI in IOS Router issues.
• Troubleshooting SRST issue.
• Troubleshooting Call Manager using RTMT and Traces
• Coordinating with TELCO, in case the issue is on their end.
• Maintaining the AOTS ticketing system.
• Interacting directly with end user in resolving their issues.

Confidential, India Mar 2005 - Sep 2005
Network Administrator

Description:

Confidential is an educational institute in India with five different locations. All of these locations have more than 30 users connected with each other using Cisco devices.

Responsibilities:

• Maintained over 100 desktop workstations, involved diagnosing, troubleshooting, repairing and debugging problems on networking equipments and/or software.
• Managed Active Directory security policies and enforced policies on different workstations.
• Managed Internet Information System (IIS) - Equipments reservation system software was deployed on IIS
• Deployed new end system and configured them as per requirement
• Responsible for documenting the case notes and technical documentation for future reference.
• Generated queries/views on the SQL Server Database and created monthly reports.

Education

• Master of Science, Computer Science
• Bachelor of Technology, Computer Science & Engineering

Availability: Immediate