PROFESSIONAL OBJECTIVE

I want to secure a position that would allow me to improve my knowledge of network, Windows, and Unix operating systems. I would also like a position that allows for growth.

SUMMARY

IT analyst with extensive experience troubleshooting/monitoring network, Windows, and Unix systems. Strengths include hardware installation/troubleshooting and working with team members to complete projects quickly.

TECHNICAL SKILLS

Server hardware - component replacement, server installation/decommission
Configure and install Cisco LAN switches ranging from Catalyst 2950 to 6513.
Rack, stack, and server provisioning
Cable management (copper cable termination / understanding of fiber optic cabling)

PROFESSIONAL EXPERIENCE

Data Center Technician - Confiential, Northlake, IL
June 2010 to present

Responsible for server hardware upgrades, maintenance, and modifications. Install operating systems, software, and other patches and updates. Perform hardware, software, and network troubleshooting and provide break/fix resolution or escalation.

Perform server rebuild and or data replication or restoration and perform server decommissions. Perform routine/emergency maintenance as scheduled or required, updating all applicable documentation, databases, and service request tickets with required information as necessary.

Data Center Facilities Analyst, Confiential, Chicago, IL
May 2009 to November 2009

Evaluate data center infrastructure requirements (rack space, network, power, cabling, etc.) and coordinate necessary resources to prepare space for new equipment. Perform this function as the Data Center Facilities representative of a project team. Receive, inventory, and provision incoming equipment. Create and manage data center inventories, documentation, reports, and metrics.

Hardware installs (rack, stack, cable management, labeling)/ decommissioning of servers. Test and run copper, fiber, cabling / activation of network switch ports for servers.

Work with/coordinate with building personnel to modify data center facilities as needed. Monitor data center environment, such as security access, cooling, lighting, and room cleanliness.

Assist in planning and general maintenance of systems in the data center facilities. Replace failed hardware components on systems such as power supply, hard-drives, and memory. Reboot of servers, restarting services/processes based on Operational Level Agreements.

Manage, support, and troubleshoot all aspect of enterprise backup jobs and system restores in the environment using Symantec’s Netbackup solution. Manage off-site tape rotation, including providing audit evidence for Sarbanes-Oxley.

Data Center Operations Senior Analyst, Confiential,Chicago, IL
September 2008 to May 2009

Perform team lead responsibilities for a staff of 7 analysts which included being available to all shifts to answer questions, provide coverage, and perform staff member assessments. Manage group’s involvement in large projects. Coordinate resolution of trouble tickets dispatched to team from Help Desk.

Manage data centers and computer rooms at several metropolitan locations. This includes the installation of cabinets, coordinating the installation of power and Cat5e/fiber, assigning space for servers, mounting servers in racks, providing network connectivity for the servers in those racks, and monitoring the data center environment.

Monitoring tools used are HP OpenView NNM, Spong, ZABBIX, and Solarwinds.

Network Analyst, Confiential,Chicago, IL
November 2006 to September 2008

Supported broadcasting’s wide area network that connected 12 broadcasting stations and communication to Tribune’s publishing business unit. Responsibilities included isolating and resolving WAN connectivity issues and assisting remote facilities with LAN connectivity issues, questions, and installations. Provided support of the local area network infrastructure at 17 Chicago metropolitan locations. Responsibilities included installation and maintenance of LAN equipment, isolating and resolving LAN and WAN connectivity issues. Provided second level support of Tribune’s private and public extranet segment.

Provided support for Tribune’s internal and external load balancers that provided Internet web communication for Tribune’s 12 broadcasting stations and 20 publishing business units. Investigated, tested, and implemented load balancer upgrades. Isolated and resolved communication issues between load balancers and web servers.

Supported corporate DNS and DHCP servers. Responsibilities included completing requests from system owners for DNS entries and problem identification and resolution. Provided IP addresses for system administrators. registered and managed company’s domains.

Administer Solarwinds to monitor and collect statistics for network equipment. Performed upgrades on Solarwinds servers.

Resolved trouble tickets dispatched to team from Help Desk. This includes isolating and resolving general network issues, activating workstation data jacks, isolating and resolving issues with workstation connectivity, and providing network connections for meetings in conference rooms.

Configure and work with site contact to complete the implementation of Nortel Contivity 1010 routers. Nortel 1010’s were used for VPN access for remote office to central office.

Run scans and work with system owners to ensure PCI Compliance of all systems on the company’s public extranet.

Data Center Operations Senior Analyst, Confiential, Chicago, IL
February 2006 to November 2006

Perform team lead responsibilities for a staff of 7 analysts which includes being available to all shifts to answer questions, provide coverage, and complete staff reviews. Ensure that the team’s work remained Sarbanes-Oxley compliant. Work with vendors to order supplies and services needed for the team such as data center cleaning. Coordinate resolution of trouble tickets dispatched to team from Help Desk.

Manage data centers and computer rooms at several metropolitan locations. This includes assigning space for servers, mounting servers in racks, providing network connectivity for the servers in those racks, and monitoring the data center environment. Work with Network team and system owners on various projects to plan for system installations, removals, or moves. Worked with the Network team to configure and install network equipment.

Administer monitoring environment which included modifying the monitoring of any servers or network equipment as requested by system/application support personnel. Monitoring tools used are HP OpenView and Spong. Administer remote access for data center servers using Paragon and KVM-over-IP switches.

Manage tapes used to backup servers in data center. Ensure that tapes are sent to offsite storage facility daily. Monitored batch schedules for CCI and complete batch schedule change requests. Print special forms and other output using IBM 2705 production printers.

Technical Operations Specialist I, Confiential,Chicago, IL
February 2005 to February 2006

Monitored the IBM 9672 mainframe using OS/390. This included troubleshooting system issues as necessary and reporting other issues to system support, monitoring/modifying mainframe batch job schedules including complex schedule changes, and modifying JCL to restart jobs.

Responsible for mounting tapes and sending them to offsite storage facility as well as printing output (standard/special forms) using production printers and delivering them to appropriate groups.

Monitored network and servers using HP Openview. This included troubleshooting server/network issues and escalating to support personnel when necessary. Administered Raritan devices used to access servers in the data center remotely and maintained L700 tapes used to backup servers.

Monitored the data center environment. Coordinated any changes in the data center environment.

Worked with Network support to configure and install network equipment including configuring and installing two Cisco 6500 switches.