10+ years of Professional Experiences: Network & Server Administrator, 5+ years of an Account Manager and a Tech Support in ISP and Telephony operations in NYC metro areas, and 4+ years of an Operation Manager in Ecommerce and Retail Market. Meticulous professional who is consistently recognized for professionalism, positive/intellectual approach and commitment to excellence servicing external and internal business customers. Excellent communication and superior analytical and problem-solving abilities with a track record of improving global business operations and initiatives.

Window Server 2008 PCI ERP - Cloud Solution (Proof HQ_ Data Backup) MS Exchange 2010 Citrix - SQL Server 2005, BlackBerry Manager, ERP, VM Ware, GFI Event Manager - VLAN VPN (IPSSEC) VTP EIGRP BGP/EBGP OSPF IIS WSUS - VS 2010 and MySQL.

PROFESSIONAL EXPERIENCES

Confidential,2011
DGI Services, a fully integrated direct marketing solutions provider, has been ranked 46 on the Printing Impressions 400, the 26th annual release of the industry’s most comprehensive compilation of the leading printing companies in the United States and Canada. DGI Services, the most advanced and comprehensive full-service direct mail facility in North America, Swedesboro, NJ facility combines direct mail, digital printing and fulfillment operations under one roof.

Senior Network Administrator/ Data Control , Swedesboro, NJ

• Worked with team in Swedesboro, NJ, over 200+ workstations and over 70+ servers throughout 4 branches (NJ, TX, and CA) remotely.
• Desktop Support: Provided on-call support 24 hours a day, 7 days a week on a rotational basis. Fast Turnaround of User’s request as a desktop/ laptop support involves all aspects of hardware/software & printers troubleshoot.
• Remote access and support: VPN, Terminal Services, and Citrix
• Installed and configured from Window Server 2000 and 2003 to 2008 with logon scripts and Win XP to Win7 imaging and deployed applications.
• Migrated MS Exchange 2003 to 2010.
• Configured and maintained Microsoft Windows Server, Active Directory, DNS, DHCP, IIS, WSUS, etc.
• Server Maintenance: remote monitoring and management system alerts and notifications with IPSwitch WUG, GFI Endpoint Security, Events (event log) Manager, Languard, and NSM.
• Setup File Services from Server, and Assigned permissions from Share and Storage Management.
• Understand Implementing AD: DC, LDAP, RODC, Server Core, DNS Name Resolution, FSMO Role, Group Policy, GPO, Name Resolution, Schema Management, Trust Relationship, WMI (and Filtering), etc.
• Maintained AD: understand backup & restore and event logs.
• Experienced with tape backup & restore by Veritas.
• Managed Blackberry, DC, DMZ, File, FTP (SFTP), Citrix, DC, Print Stream, Terminal and Web servers.
• Data Librarian: Handled and controlled data transfers. Download and post files through FTP/SFTP with .pgp encryption, decryption, private and public keys. Setup client on SFTP with IPSwitch WS FTP Server.
• Understand 7 layers OSI model.
• Knowledgeable with routing, BGP/EBGP, EIGRP, OSPF, VLAN, VPN, VTP, and abilities to troubleshooting LAN and WAN includes IPv6, VTY, NAT, WAN and wireless.

Confidential,2002-2010
The one of America\'s East Region leading suppliers of electrical, security and plumbing products to domestic and international market place and has 3 branches in NY and NJ. MrSupply.com is an e-commerce division of Grant Supplies.
NETZOA was the ISP which provided Dial-up, Web-Hosting, T1, Hybrid T (Voice and Data), Calling card services, and a family company of Grant Supplies but closed on the year of 2005.

Confidential, Long Island City, NY
E-commerce Operation Manager , May 2009- May 2010

• Successive career progression in increasing roles of responsibility for applications development efforts.
• Supported and Responsibled for the online store assets for products, content, and operations.
• Directed sales, inventory, purchasing and cost control for electrical products.
• Planning and executing operation support and oversee projects from conception to successful conclusions.
• Strong technical background with a solid history of delivering outstanding communication skills for customer satisfaction.
• Interfaced effectively with upper management, vendors, staffs, peers and customers.

Confidential, Long Island City, NY
Pricing and Business Analyst & Purchasing Specialist , April 2007- May 2009

• Direct Reported to President/ CEO: Gross Sales & Profit related reports. Evaluate Sales by Salesperson & Vendors.
• Maintained strong vendor relationship and Tracked Vendor Performance.
• Negotiated material costs and delivery schedules.
• Managed 100,000+ electrical products of selling costs and markups on the Web and DB.
• Purchasing Specialist on Lutron products and Lamps (bulbs & ballasts).
• Created and tracked POs.
• Dealt & Managed Co-ops, Discount and Rebate issues with more than 200+ vendors.

Confidential, Long Island City, NY
Corporate Account Manager/ Tech Support , July 2002- April 2007

• Operated as service point-of-contact for help-desk, network to support operational needs, helped to troubleshoot and diagnose, and resolved of the T1/PRI circuits with Verizon, Level 3, Qwest, IDT, MCI and XO.
• Tested and accepted all delivered circuits.
• Supported, Troubleshooted, and Performed break fix work in conjunction with DCS, carrier, and customers.
• Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer
• Negotiated and Maintained 10+ vendors and carriers contracts and pricing.
• Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.
• Interacted, Analyzed and Monitored over 200 accounts including Dial-up, Web-Hosting, T1, Hybrid T (Voice and Data), VoIP, Telecommunication, and Calling card reseller customers’ financial activity.
• Conducted and managed overall Individuals, Retails, and Wholesale, Telecommunications Clients’ Accounts Analyzing and Invoicing.
• Demonstrated ability to satisfy users through analysis and problem resolution.
• Managed and Handled Telecommunication Tax related (FCC499).
• Reviewed and Overlooked Bank statements and reconciliations distinguished by Merchant (Revenue) & Operation (requisition for payment) accounts.

CERTIFICATIONS

• Microsoft Certified IT Professional (MCITP), 70-646 Window Server 2008 Administrator
• Microsoft Certified Technology Specialist (MCTS), 70-642 Window Server 2008 Network Infrastructure Configuration
• Microsoft Certified Technology Specialist (MCTS), 70-640 Window Server 2008 Active Directory Configuration
• Microsoft Certified Professional (MCP)
• Cisco Certified Network Associate (CCNA)
• Security +, Network+, CompTIA A+

EDUCATION

• BA degree in Physics