Solutions Architect, Confidential- July 2011 - present

• Deliver solutions for Voice Over IP, Wireless backup, SIP trunking, managed network services.
• Develop solutions and architectures to support Cisco Unified Communications
• Prepare sales presentations, network diagrams, utilizing PowerPoint, Visio
• Design network architectures and solutions to support Business continuity, and Disaster Recovery
• Troubleshoot customer routing issues utilizing wireshark network analyzer and protocol analysis.
• Select, design, and specify Cisco routers and switches for customer solutions.
• Knowledge of wireless technologies 3G, 4G, LTE, GPRS, HSPA
• Competent with BGP, MPLS, SONET, IP routing, switching, virtualization, VMWare, Cloud
• Daily hands-on experience logging into and configuring cisco routers and switches
• Develop QOS strategies for voice and data classes of traffic
• Utilize LAN/WAN monitoring and reporting tools such as CA eHealth

Senior Analyst Enterprise Systems Management,
Confidential, Atlanta, GA; January 2008 to July 2011

• Administer Microsoft System Center Operations Manager (SCOM) R2.
• Consult with customers to engineer and implement solutions to meet monitoring needs.
• Deploy, configure, and maintain Systems Management tools: IBM Tivloi Netcool Omnibus 7.1, HP SiteScope, Heroix Longitude, Computer Associates Autosys, Opalis Robot.
• Administer Solaris, Redhat, HPUX, and MS Windows Servers, all versions
• Provide monitoring tools support for production Unix and database systems.
• Provide monitoring for ZFS, Veritas, LDAP, and Oracle RAC Clusters.
• Edit and maintain Netcool rules files and SCOM management packs.
• Support LogMatrix NerveCenter v5.1.03 for monitoring Cisco infrastructure networking devices.
• Support Cisco Operations Manager, Provisioning Manager, QOS and Policy Manger.
• Maintain compliance to Sarbanes-Oxley audit controls for Opalis and Autosys batch applications.
• Support systems using shell scripting, Perl, XML, Powershell.

Netcool Solutions Architect, Confidential, 2006-2008
Certified IBM Netcool Tivoli Deployment Professional

• Design and implement all modules of Tivoli/Netcool including Omnibus, TBSM, Webtop, Impact, Tivoli Network Manager IP, ISMs, SSMs, and Visionary.
• Led engagement team responsible for designing, delivering, and documenting comprehensive Netcool monitoring solution for VOIP services for Confidential Labs. Elements consist of Siemens softswitch, Sylantro media gateway, IP Unity media server, and Cisco 7609, 4506, 2621 Router, 535 and 515 Pix, Cisco 3745 terminal server, Cisco Content Server 11503, and Cisco Firewall Service Modules. Netcool architecture consisted of Probes, ISMs, Omnibus, Impact.
• Lead Solutions Architect and implementation team lead for Tivoli Business Services Management (TBSM) solution for Sprint Wireless. This consisted of core Omnibus, Webtop, Impact, and TBSM.
• Develop Netcool Probe rules files from SNMP MIBs to provide correlation of events (alarming and clearing), establish severities and develop Impact policies.
• Contributed to virtual teams developing complex technical solutions for large-scale Carrier-Class Service Provider environments.
• Conduct pre-sales meetings and presentations.
• Provide training and implementation documentation.

WAN Operations Engineering Manager, QSS,:
Confidential - Peachtree City, GA 2005-2006

• Managed engineering team responsible for designing and implementing all Network projects for the US Army Reserve, ensuring strategic solutions align with long-term architectural guidelines of DOD.
• Prepared and presented technical solution presentations to the CIO and directors of the US Army Reserve Command.
• Upgrade network consisting of 800+ Cisco routers, 900+ data circuits consisting of OC3, DS-3 and T-1s, 1273 LANs consisting of Cisco 1900, 2900, 3500, 4006, and 4500 switches.
• Maintain MPLS/BGP network supporting 50,000 full time and 150,000 part-time soldiers.
• Develop Standard Operational Procedures for WAN Operations field staff and NOC operators.
• Attended a two week Information Assurance Network Manager Security certification class hosted at Ft Stewart by the US Army.
• Maintained network monitoring tools: What's Up Gold Professional, CiscoWorks2000, Computer Associates' Service Desk Service Plus, Visual Networks\' Visual UpTime, and NetScout Probes.
• Configure and troubleshoot Cisco routers and switches including Cisco 6509s utilizing MPLS, BGP, OSPF, and VLANS.
• Authored router and switch configuration best practices in accordance with US Department of Defense Security guidelines.
• Administered VPN connectivity with Cisco 3060 VPN Concentrators and Cisco 3002 hardware clients.
• Supported and monitored Verizon/MCI provided MPLS/BGP core utilizing Verizon's CNIC tool.
• Installed and operated Riverbed's Steelhead WAN acceleration hardware.
• Conducted field trials and authored project implementation plans for deploying Cisco Wireless LANs including Air Magnet Site Survey, configuring and deploying Cisco Wireless Access Points, Air Defense IDSs, and Air Fortress security gateways.
• Conducted Fault Management gap analysis and provided proposal for implementing CA Spectrum, eHealth, and Network and Systems Management (NSM).
• Supplied base router configuration and deployment footprint for multi-vendor VOIP trials. Vendors include Cisco, MCI, Avaya, Nortel, and Siemens.
• Establish and maintain processes in accordance with ITIL best practices.
• Troubleshoot and implement F5 Load Balancers, Juniper Netscreen 5200 Firewalls, McAfee IntruShield 4000 IDS, and BlueCoat ProxyServers.

Senior Consultant
Confidential - Atlanta, GA 2005

• Architect Netcool Impact design for Service Assurance initiative, monitoring converged IP services via Web Services.
• Developed Application Specification Documentation (ASD) for Netcool Impact Project.
• Provided integration architecture and blueprint for Remedy and Infovista integration.
• Maintain processes in accordance with ITIL best practices.

Senior Netcool Developer
Confidential- Atlanta, GA Headquarters 2004 -2005

• Operated, Upgraded and maintained the integrated systems management tools for the Nation's second largest retailer.
• Toolset comprised of Netcool/Omnibus, Impact, Webtop, ISMs, BMC Patrol and Open NerveCenter and Concord Trap Exploder running on HPUX, NetIQ running on MS Windows.
• Developed Micromuse/Netcool Impact Policies utilizing Flat File DSA for event enrichment.
• Customized, maintained, and upgraded Webtop views used by NOC.
• Maintained and troubleshot BMC Patrol agents and configuration files.
• Designed, planned and implemented ISM upgrade from v1.x to v2.x.
• Configured Impact to interface with IBM MQSeries via JMS DSA.
• Implemented and maintained failover Netcool objectservers.
• Establish and maintain processes in accordance with ITIL best practices.
• Developed detailed plan to migrate failover objectserver to Austin Data Center.
• Utilize shell scripting, Perl, XML.
• Assisted with Net-IQ/Netcool integration.

Senior Netcool Developer
Confidential - Seattle, WA 2004

• Developed Netcool rules files for various telephony and networking equipment probes.
• Utilized Mercury Interactive s Test Director on a daily basis.
• Built Solaris packages to facilitate distribution of rules files updates.
• Utilize shell scripting, Perl, XML.

Netcool Architect/Developer
Confidential - Atlanta, GA 2002 -2004

• Tools included Netcool/Omnibus, ISMs, Webtop, Visionary, Precision HP Openview, Infovista running on Solaris.
• Designed and configured Network infrastructure for Fault Management Server Data Center utilizing fully redundant Cisco 7609s, Cisco Secure ACS Appliances, Cisco PIX Firewalls, and redundant Symmetricom NTP Stratum-1 timeserver appliances.
• Developed and implemented monitoring strategy for VOIP infrastructure including Cisco BTS Softswitch, NewEra VOIP Gateways, SnowShore Media Servers and Nortel Succession Softswitch, IP Unity CORBA interface.
• Coordinated with Network Security team to ensure firewall ports were open as new requirements and applications were implemented (ex: CORBA, BRIX). Participated with Security team to update and maintain security of SNMP community strings throughout enterprise.
• Designed and implemented Netcool/Visionary monitoring COX internet backbone devices consisting of Cisco GSRs, OSRs and Packet-Over-Sonet OC-48 links.
• Developed rules files for various telephony and network equipment probes.
• Configured and troubleshot Cisco GSRs, OSRs, UBRs and DWDM devices.
• Developed and maintained custom lookup tables via scripts.
• Delivered alarm stream from Netcool to Auspice TLX.
• Imported alerts from Infovista.
• Developed custom tools and automations for NOC operators.
• Integrated Tollgrade/Cheetah cable plant alarms utilizing FDF (Foreign Data Feed) probe.
• Installed and configured Netcool s Precision to discover ATM devices.
• Installed and configured Netcool high performance Oracle gateway providing capacity lacking in the reporter gateway.
• Developed custom realtime Webtop dashboard views for COX Regional Cable Systems.
• Configured and maintained Concord SystemEdge agents on Solaris and NT servers.
• Designed and integrated Remedy integration project utilizing Netcool Remedy gateway, implemented gateway configuration and coordinated activities with Remedy developers.
• Upgraded Impact from version 1.x to 2.x. Utilized OBDC DSA to provide event enrichment.

Senior Systems Engineer, Confidential - Atlanta, GA 1999-2001

• Systems Engineer - Design conceptual, logical and physical network management architectures including interfaces for integration with existing/legacy systems.
• Work with clients to develop business, functional and detailed technical specifications defining POC requirements (i.e.: what constitutes success?).
• Implement Netcool: Omnibus, Visionary, ISMs.
• Design and deliver training classes for Micromuse systems engineers and partners, deliver presentations to customers and prospects.
• Proctor Netcool NCC exams for Micromuse engineers, partners.
• Sr. Staff Engineer in Netcool Visionary Network Management and SNMP software development environment.
• Tested "Visionary software on MS Windows NT 3.51, 4.0, Redhat Linux 6.0, 6.1, 6.2, and Solaris 2.6, 7, 8 environments.
• Establish and maintain simulation test environment utilizing GambitComm\'s MIMIC product via tcl scripting, shell scripting.
• Design and author test plans and test procedures for software testing using IEEE guidelines.
• Utilized shell scripting, Perl, batch programing.
• Install and configure VMware for quickly testing multiple operating system environments.

NOC Manager, Sita/Equant - Atlanta, GA 1998 -1999

• Established North America Center of Excellence providing 8 hours of tier three support in a 24x7 follow-the-sun strategy shared amongst Nice (France) and Singapore.
• Staffed and trained North American NOC, also known as IP Center of Excellence(COE).
• Staffed Singapore COE.
• Configured and troubleshot worldwide network consisting of more than 11,000 Cisco 75xx, 45xx, 36xx and 25xx routers.
• Protocols included BGP, OSPF, Frame Relay, X.25, ISDN, EIGRP, DLSW, IPX, PPP Dial, Voice over Frame Relay.
• Planned and coordinated new system turn-ups, system upgrades and network migrations for internal and external customers.
• Built new Network Operations Center. Managed all phases of facility design, build-out, procurement of new equipment and network migration.
• Developed and documented procedures for fault management and configuration management using in-house ticketing tools.
• Utilized Infovista, HP Openview, and CORBA based fault management systems.
• Provided input and testing for in-house developed ticket management system.

Network Architect/Engineer
Confidential- Atlanta, GA 1996 - 1998

• Architected 250 site Frame Relay network consisting of Bay Networks routers, utilizing RIP2, TCP/IP, RMON.
• Implemented integrated Enterprise Fault Management solution consisting of HP Openview and Bay Networks Optivity and Network General Sniffmaster for X, all on HPUX.
• Defined architecture for Resumix data center implementing UNIX application servers client/server NT infrastructure TCP/IP and Frame Relay as communications.
• Major project tasks included performing Network design, conducting site surveys, and executing implementation plans.
• Coordinated circuit installations, testing and activation with MCI.
• Managed multiple vendor relationships with IBM, Bay Networks, and MCI.
• Configured, installed, and maintained Bay Networks ARN, BCN, BLN routers, Baystack hubs, and Bay 28000 switches.
• Installed and configured Microsoft NT 3.51/4.0, Windows 95, TCP/IP, DHCP, Citrix, eXceed, DNS.
• Installed, configured, and administered production Resumix Servers: SUN (SunOS 4.1.4) and IBM (AIX 3.2.5).
• Installed and configured Network Management Software: HP Openview Network Node Manager, Bay Networks Optivity, Conducted proof-of-concept testing by configuring Bay Frame Relay switch (utilizing BMX code) to validate network design.
• Authored Router configuration, DSU configuration, and Data Cabinet Build-Out documentation used by IBM staging team in Rochester, MN.
• Coordinated the provisioning of T-1, fractional T-1, and 56K Frame Relay installations with MCI.
• Developed and delivered InterNetworking and TCP/IP training classes for Norrell help desk staff.
• Designed and implemented disaster recovery network utilizing COMDISCO facilities.
• Performed semi-annual recovery of backed-up data. This involved re-creating production ready environment using off-site backups of data.
• Utilized Microsoft Access, Visio, and MS Office Suite. Built NT Network and administered NT Servers for Resumix rollouts.

Network Architect/Engineer
Confidential - Atlanta, GA 1993 - 1996

• Designed and implemented Enterprise wide OSPF network utilizing VLSM and route summarization.
• Implemented an enterprise monitoring solution utilizing HP Openview, Cisco Works, Synoptics Optivity, Network General Sniffmaster for X, SNMP management for APC (electrical UPS systems).
• Designed, implemented, and troubleshot routed and bridged networks over Ethernet, Token Ring and FDDI.
• Installed, configured, and troubleshot Cisco routers (7xxx, 4xxx, 25xx) using protocols OSPF, TCP/IP, Decnet, SNA, ISDN, Netbeui, PPP, NetBIOS, LAT, Source Route Bridging, Transparent and Translational Bridging.
• Designed and implemented WAN Dial-Backup solution utilizing ISDN and Switched/56 technology.
• Installed and configured Motorola and Adtran CSU/DSUs, Larscom inverse multiplexors, NET IDNX muxes, and various modems to maintain WAN connectivity.
• Installed, configured, and troubleshot Bay Networks (Synoptics) series 3000 and 5000 intelligent manageable hubs, and Cisco switches (Crescendo).
• Specified, procurred and integrated CiscoWorks, HP Openview, and Optivity.
• Designed corporate-wide IP addressing plan utilizing VLSM.
• Administered IP address space using Excel spreadsheets and later utilizing Quadritech\'s QIP addressing tool.
• Installed and administered ANS corporate Internet firewall.
• Implemented and maintained B-2-B links via static routes and access lists.
• Installed dedicated Network General Sniffer network consisting of 70+ Distributed Sniffer servers.
• Authored project plans and managed cabling contractors for 18 month CAT5 wiring project.
• Used Network General Sniffers daily for protocol analysis and troubleshooting on FDDI, Ethernet, Token Ring, and Wide Area Networks.
• Used Optivity and CiscoWorks on a daily basis for troubleshooting LAN issues.
• Configured and maintained DEC Ethernet Bridges, DEC terminal servers, 3Com Routers, and Xyplex Terminal servers.

Confidential- Atlanta, GA 1992-1993

• Designed (course development) and delivered customized Proteon Router training courses.
• Implemented associated Microsoft windows based Proteon network management application.

LAN/WAN Engineer
Confidential - Atlanta, GA 1991-1992

• Architected and deployed SNA WANs and token ring LANs for banking applications.
• Provided project management support utilizing Project Workbench.
• Monitored and diagnosed VTAM communications utilizing IBM Netview.
• Utilized datascopes to troubleshoot SNA, SDLC, and bisync protocols.

B.S. EET, Confidential, Marietta, GA
Advanced Graduate Certificate in Technical Communications from
Confidential - 2011
IBM Confidential - January 2008
ITIL Confidential- November 2011