CAREER PROFILE

DEDICATED PROFESSIONAL offering high level Program support and relationship management in the field of Telecommunications Project Management. Serves as a Telecommunications Manager for all installation, procurement and coordination of telecommunications projects for over 250 end user sites. Significant qualifications include:

• Skilled in managing vendor relationship agreements with IT and telecommunications vendors: Confidential. Able to identify cost saving opportunities in technology and improve efficiency and benefit the end users overall satisfaction.
• Proficient in identifying business needs by cross collaborating with multiple departments and transforming those needs into specific technical requirements.
• Always being prepared for crises by staying in contact with crucial vendors, testing back up networks, knowing which assets need to be secured, acting quickly and calmly in preparation for disaster recovery efforts.
• Ability to interact professionally with all levels of end users, clients, and senior management to define strategic business requirements and converting that data for RFPs.
• Reviewing, documenting, and tracking supplier performance metrics for hardware and software maintenance, local and long distance telephone services to ensure compliance with existing service contracts.
• Overcoming barriers to effectively implement and change emerging voice communications technology through research, testing and training end users on new technology.
• Maintaining detailed project coordination purchase order activity through TRACCS procurement software , Ability to use of this software provides commitment to quality deliverables across external departments and excellent task management to meet accelerated deadlines.
• Troubleshooting and investigating incidents involving harassing phone calls and toll fraud activities with various local law enforcement agencies and local phone companies.
• Participates in the leadership and management for future direction and goals for telecommunication development and integration.
• Able to communicate technical ideas to the business channels.

EDUCATION

Bachelor of Arts Degree, 1990

PROFESSIONAL EXPERIENCE

2010 to Present
Volunteer
Confidential
Lead and facilitate peer discussion groups to exchange information and ideas on current public interest topics. Prepare topic outlines on various subject matters. Mix process tools to achieve optimum participation of all group members.

2010 to Present
Volunteer
Confidential of Forest Park - Not for profit organization in partnership with St Louis Department of Parks to design, enhance and maintain the gardens outlined in the master Plan of Forest Park. Volunteers assist Parks department personnel in soil amendments, composting, plant nutrition, installation and design of green spaces, arboriculture and pruning techniques.

Confidential Advisors
Telecom Engineer I 7/1/2008 to 7/31/09 - Displaced during Merger
Analyzed telecommunications equipment inventory of new site acquisitions to determine which equipment and services would be retained or replaced. Eliminated any over-lap or duplicated services. Kept inventory of voice mail systems, phone sets, headsets, local lines, circuits, toll free numbers, and private lines to study pricing structure and shop for best possible rates with multiple vendors. Tracked and maintained records of button lay out patterns, voice mail boxes, programming and calling features to mirror existing set ups with new equipment purchases and site consolidations. Kept inventory of employee names, line, extension, and VM box numbers . Enforced voice mail disclaimer information for compliance policies. Routed existing calling services to new locations, disconnected services at closed locations and finalized billing records, approved final invoices.

Confidential, St. Louis, Missouri 1989 to 7/1/08
Senior Telecommunications Analyst
Serves as a "one point of contact " liaison between customer and vendor. This liaison role involves gathering specific technical requirements between telecommunications vendors and business channel managers to ensure effective use of vendor resources. Evaluates all vendors, making sure they fulfill the business side requirements on time and within budget. Initiates cost savings plans by migrating services between vendors. Extensive knowledge of switch and dedicated local phone company products; local area calling plans, point to point voice circuits, long distance, PRI, toll free, and conference calling features. Proficient in the procedures involved in the order process. Able to cross check billing accuracy after the order process has completed through MONIES telecommunications expense allocation software. Facilitates move, add and change requests for all branch location telecom needs. Able to effectively collaborate with all levels of management regarding vendor facing, expediting orders, checking availability of vendors, RFPs, enforcing company policy on service agreements, and project completion deadlines when implementing telecom VOIP services that replace existing legacy TDM systems. Reports trouble on all telecom services and follows protocols on escalations to the appropriate service managers, takes ownership of complex problems until the service issues are resolved. Stays connected to customers by providing service updates as progress reports become available. Reviews and authorizes all vendor invoices for payment and reconciles billing errors, monitors future invoices for credits.

PROFESSIONAL ACCOMPLISHMENTS:

• Recognized by upper management for reducing telecommunications expenses for branches by 25 % for local, long distance, DSL, voice circuits and toll free services by initiating consolidated billing. The savings stemmed from reducing the number of payments to vendors and the number of invoices to audit.
• Continually surpass organizational expectations regarding vendor management in order to keep emergency response times under a 2 hour level to restore any disruption in services.
• Strong focus on customer relationships - centric business satisfaction, promising the customer has one point of contact from the initial request to the final completion of a project.
• Acknowledged by customers and co-workers for responsiveness and attention to detail during installation of telecom services and follow through care. Eliminating any gaps in service during installations.
• Participated in team efforts in the development of statement of work procedures. Developed requirements for new process to improve efficiency of opening and moving sites by designing detailed checklists of completion dates and times for each order placed and outlining scope of work to be completed.