Technical Support specialist Resume

OBJECTIVE:
To provide services implementing, designing and engineering Local Area Networks and Wide Area Networks for medium and large enterprises. .

QUALIFICATIONS:

Proficient analyzing and implementing the following routing protocols: EIGRP, RIP, RIPv2, OSPF.
Throughout understanding of VLAN's, 802.1Q, 802.3, 802.11a/b/g/i/n, VTP and STP protocols.
Familiar with different database platforms such as Microsoft SQL, Excel, Web-applications and Crystal reports.
Able to speak English and Spanish fluently.

EXPERIENCE:

2009 to present Confidential Garden Grove, CA
Confidential

Implementing and testing WiMax (802.16) technologies
Subnetting Networks
Routing IP addresses (Cisco 2800 and 3900 series)
Troubleshooting network issues.

2006 to 2009 Confidential Pasadena, CA
IT Services and Technical Support

Implementing and maintaining computer networks for Supermarkets. These include and are not limited to more than ten stand-alone stations, enterprise servers, VPN connections and remote access to data.
Supervising and making sure that SQL Server databases stay in healthy conditions; running SQL Server scripts when discrepancies in supermarkets' data take place. Analyzing and solving supermarkets requests to execute or add functionality to their databases.
Extracting and migrating data among different platforms (Excel, crystal reports, SQL, Web-applications)
Programming and assembling complete POS (Point of Sale) stations which include: cash-drawers, printers, scanner/scales, pin-pads (electronic payment processing units), touch-screens, and main CPU per station.

2005 to 2006 Confidential Boyle Heights, CA
Tutoring students between 1st and 12th grade in Math/English

Assisted students with Math and English subjects depending on their individual level
Improved Math/English skills of my students by 30%
Created motivational environments to keep students enthusiastic and optimistic about their Math/English tutoring.

2002 to 2005 Confidential Los Angeles, CA
Confidential

Provided on-site support when registers malfunctioned due to hardware failure, viruses or inappropriate operations.
Extracted and repaired equipment that was defective.
Successfully installed and tested new equipment (printers, computer stations, wireless devices) that was implemented to facilitate store's operations.
Provided on-site training for employees to operate new equipment

EDUCATION & PROFESSIONAL CERTIFICATIONS

Bachelor of Science: Technology
Concentration: Internetworks, LAN and WAN Infrastructures

Cisco Networking Academy, CSULA 2009 to 2010
Cisco Certified Network Associate (CCNA)

In Progress:
Cisco Certified Network Professional (CCNP)

Associate of Science 2005 to 2007
Confidential, Los Angeles, California
Major: Computer Science, Microcomputers

Certificate of Completion 2003 to 2005
Confidential, Los Angeles, California
Major: Microcomputer technician

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