OBJECTIVES

Obtain a responsible and challenging position in the Information Technology field that offers exceptional growth opportunities where my experience and skills will have valuable application and support my commitment to customer service, employee development and continuous improvement.

Confidential August 2009 – October 2,2009
Network Engineers
Principle duties entailed:

• Communicate with Baltimore County Public Schools customer at all times as to the status of job at hand.
• Daily and accurate completion of Job Stats
• Ability to work independently
• Ability to make decisions and offer suggestions
• Basic network troubleshooting skills
• Complete all tasks as defined by the BCPS Trouble Ticketing system.
• Strong workstation troubleshooting skills
• Practical knowledge of networking environment
• Basic understanding of Cisco IOS and the ability to go into a router/switch configuration
• Firm understanding of File Server environments
• Troubleshoot and repair all equipment from the wiring closet to the desktop and from the closet out to the WAN and to understand the LAN/WAN components.
• Plan and schedule repairs install and return parts; Complete appropriate documentation
• Meet deadlines work independently and provide top-notch customer service to our clients
• A positive attitude, strong communications skills and a professional appearance
• Basic knowledge and understanding of wire and circuit testing equipment

Confidential March 2009 – July 2009
Field Service Engineers
Principle duties entailed:

• Supported workstations, printers and server for M&T Banks locations in (Pennsylvania, Maryland, and Virginia) area.
• Directly responsible for the installation and upgrades of cable standard for Cisco routers and switches in Telecom.
• Experience with over 25 years of telecom install and repairing Nortel PBX, to AVAYA systems and Voice over IP.
• Have the ability to identify and locate malware within the network when they occur.
• Can manage LAN and desktop issues.

Confidential November 2007 – June 2008
PC Technician
Principle duties entailed:

• Management of the overall deployment of computer workstations and laptops for the college.
• Directly responsible for the installation and upgrades of standard medical school and HR office productivity software.
• Experience in network maintenance and support.
• Have the ability to identify and locate malware within the network when they occur.
• Isolating and recovering infected PC’s.
• Work remotely to being system back online
• Routinely imaged workstations utilizing ghost multitasking configuration

Confidential March 2007 – June 2007
PC Technician
Principle duties entailed:

• Management of the overall deployment of computer workstations and laptops to the medical center system.
• Directly responsible for the installation and upgrades of standard medical center’s and HR office productivity software
• Experience in network maintenance and support of the ICU and there cow’s
• Have the ability to identify and locate malware within the network when they occur.
• Isolating and recovering infected PC’s.
• Have the ability to work remotely to being system back online.

Confidential Baltimore, Md Feb. 1969 – Nov.2004
Lead Systems Engineer
Principle duties entailed:

• Supported over 10,000 workstations across five states (New Jersey, Pennsylvania, Maryland, West Virginia and Virginia)
• With over 25 years of telephone install and repair
• Management of the overall deployment of desktop computer workstations within Verizon
• Directly responsible for the management of six Desktop Technicians
• Responsible for ordering, installation, security administration and general maintenance of desktop computer workstations, Verizon owned servers (files, printers, and NT Domains)
• Used active directories to add users and computers to the domain and managed user profiles both group and local
• Manage Internet Explorer configuration settings after deployment
• LAN and desktop trouble management
• Systems inventory and virus maintenance
• Assistance in obtaining remote access wire and wireless
• Routinely imaged workstations utilizing ghost multitasking configuration
• Installed switches, routers, and configured all network connections.
• Installation and maintenance of IP networks, DNS, WINS, VPN, DHCP, cables, and phone job functions

• Bachelor of Science (B.S.) Degree in Information Systems,
• Associate Arts (A.A.) Degree in Computer Programming Technology

• Windows XP Certificate, Administering Windows XP

System Source, Technical Education, Md. May 2002

• Windows 2000 Certificate,

Administering Windows 2k System Source, 
Technical Education, Md. November 2000

• Windows NT Certificate,

Administering Windows NT 4.0 System Source, 
Technical Education, Md. August 1999

• Networking Concepts, Novell 386 Systems
• Networking Standards
• Networking Hardware
• Introduction to LAN
• Introduction to LAN Cabling
• Operating System Basic
• Introduction and Intermediate Visual Basic
• MS Access