Summary

An IT professional with over 7 years of experience in administration, client support, escalation support, engineering, management, installation, integration, and troubleshooting of various technologies in medium to enterprise level corporate environments. Strong ability to implement, configure, and manage technology to meet business objectives in time sensitive situations.

Technical Certifications & Skills

• Cisco Certified Design Associate/Professional CCDA/CCDP
• Cisco Certified Network Professional – Routing & Switching CCNP
• Cisco Certified Network Professional - TSHOOT CCNP-TSHOOT
• Certified WAN Engineer CWE
• Cisco Certified Network Associate CCNA
• Certified WAN Professional CWP
• Cisco Certified Network Associate – Voice CCNA – Voice
• Cisco Certified Network Associate – Wireless CCNA – Wireless
• Cisco Certified Network Associate – Security CCNA – Security
• Certified WAN Associate CWA
• Database Administration Expert DAE
• Sever Administration Specialist SAS
• Network Administration Expert NAE

Technical Skills Detail

Connectivity & Hardware: Cisco 3900, Cisco 2900 Cisco 1900, Cisco 800, Cisco Catalyst Series Switches, ASA 5500 Series Adaptive Security Appliance, Blade Servers, Fast Ethernet, WAN, LAN, TCP/IP. 
Layer2/3 Protocols: RIP, RIPv2, OSPF, EIGRP, BGP, VTP, SNMP, SNMPv3, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multi-Area OSPF, Non-Broadcast Multi-Access (NBMA)
Switching Technologies: VLAN, VTP, HSRP, STP, SVI, Etherchannel, DHCP, BPDU, Portfast, GLBP, VRRP,
Network Technologies: CDP, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), Redistribution, Routing Table, Dynamic Routing Protocols.
Network Device Technologies: AAA, IPS/IDS, TACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Tunneling, Cisco ACS, Pix, Cisco ASA 5500 Series Adaptive Security Appliance,VoIP, IP Phones, Catalyst, Cisco Unified Communications Manager CUCM, QoS, PoE, CME, CUE, Port Security, 802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA.
Monitoring Tools: Finisar, Wireshark, Remedy, Openview, Cacti, Nagios, VMware, Solarwinds, Cisco Works
Advanced Technologies: MPLS, Multicast, IOS Security, OSPFv3, IPv6, Route Maps, Traffic Shaping & Policing.
Applications: Adobe CS, QuarkXpress, AutoCAD2006, Macromedia Studio 8, PAD 4.0, Lectra 3DVM, Lectra Diamino, Lectra U4ia, Lectra Modaris, CampusVue, Citrix Metaframe, Pro Tools, 3D Studio MAX 8, Microsoft Office, Visio, Outlook.

Summary of Professional Experience

Network Administrator 2007 – Present
Systems Analyst 1 2006 – 2007 
IT Analyst/Database Management 2004 – 2006 
Client Support Specialist, (M.T.) 2000 – 2003

Education

Certified WAN Engineering Program 
Bachelor of Science in Information Technology and Software Engineering

Professional Experience Detail

Confidential Network Administrator 2007 – Present

• Primarily responsible for overseeing the entire IT department for The Mirman School campus.
• Responsibilities included but were not limited to leading implementation of new technology, software upgrades, maintaining a balance of providing the school with the latest technology while working with a extremely constrained budget, enforcing user policies for campus network and computers, communicating, negotiating, and maintaining relations with vendors for technology equipment and services, maintaining, managing, installing, and configuring campus infrastructure including network switches, routers, security system (SonicWall Firewall system), WiFi Network setup, management and optimization of OSXserves with mobile home accounts, performing daily offsite and onsite backups of campus servers and business office database, installation, management, and maintenance ticketing systems for technology help request/equipment by staff and faculty, preparing images for computer labs, teachers and staff, as well as testing images for efficiency and maintaining inventory of all IT equipment.
• Secondary responsibilities included but were not limited to conducting research and updates for future IT needs and requirements, and implementing future plans for technology with Education Technology Committee, including teachers and staff in decision process, and maintaining an inventory of all IT equipment..
• Technologies handled included Cisco Routers and Switches, Soniwall, DHCP Server, Web Server, DNS Sever, OSX Severs, Windows server 2003/2008. Active Directory. Exchange Server 2007, Blackbaud Database for student information, MYSQL Server.
• Special project - Solely responsible for carrying out installation of campus wide network upgrade to HP ProCurve 2900G, HP Pro Curve 5400zl switches, 10GB Fiber optic backbone.

Confidential Systems Analyst 1 2006 – 2007

• Member of a team that was responsible for the support of all the end user networked devices including hardware and software.
• Responsibilities included but were not limited to installing, configuring, and supporting applications on the network, installing, configuring, and supporting network devices and servers, configuring switches for networking labs, creating images, deploying software/images and organizing computers on the network though Altiris, setting up computer labs, and hardware and software support for PCs and MACs.
• Secondary responsibilities included but were not limited to troubleshooting printing issues, maintaining and ordering printing supplies, making CAT5 cable for installation of devices on the network.
• Technologies and software handled include but was not limited to CCA (Cisco Clean Access) Servers, Adobe CS, QuarkXpress, AutoCAD2006, Macromedia Studio 8, PAD 4.0, Lectra 3DVM, Lectra Diamino, Lectra U4ia, Lectra Modaris, CampusVue, Citrix Metaframe, Pro Tools, 3D Studio MAX 8, Microsoft Office, Visio, Outlook, Active Directory, WSUS, DNS, Altiris, OSX.

Confidential IT Support Analyst/Database Management 2004 – 2006

• SIS coordinator that was responsible for creating and maintaining all student records in database.
• Responsibilities included but were not limited to troubleshooting and correcting network problems, fixing computer related hardware/software issues, creating images for restoration/backup of computer files, installing and configuring computers for staff, faculty, and students, troubleshooting end-user network devices and peripherals, maintaining inventory of supplies, wired and configured switches for computers labs. Maintain/Troubleshoot campus wide Cisco switches for connectivity, network typology, port assignments.

Confidential Client Support Specialist, (M.T.) 2000 – 2003

• Member of a team that interfaced with clients to provide exceptional customer service.
• Responsibilities included but were not limited to access SQL database to locate customer profiles, creating and updating customer profiles, handling large volumes of currency in a time sensitive work environment, and using technology to decrease the wait times of clients in queue.