Senior Field Support Engineer Resume

Objective

To secure a job that can utilize my skills as a leader, trainer, and trouble-shooter in the Telecommunications Industry

Experience

1999 - 2009 Confidential Tampa, FL
Senior Field Support Engineer

Oversaw the implementation, Installation, and Maintenance of Acterna Centest 650 Remote Test Platform at all major operation centers in the US and Hong Kong.
I was Second Level Support for Digital Cross-Connect Systems in the US, which included All Tellabs DCS (530, 532, 5320L, and 5500), Alcetel (1630 and 1631), DSC (CS1 and ECS1), andECI T-Dax (Full and T-Dax 100).
Supervised and Trained Technicians on proper Trouble-Shooting Skills on fault isolation for Customer Premise Equipment, which included reviewing the CLR / DLR for path and drop locations in EON, requesting loop-backs from the various entities involved, and scheduling dispatches to the customer premise for fault isolation and repair.
Trained techs on proper Operation and Maintenance of DCS systems

1990 -1999 Confidential Tampa, FL
Operations Manager

Operations Manager covering all of Florida. Responsible for both Inside and Outside Plant Activities, including personnel, budgets, and equipment procurement.
Managed 10 Technicians on all aspects of the Operations Center.
Tranined all Technicians on Operation and Maintenance of Tellabs 5500 and 5320L DCS systems.
Operated and Maintained Lucent ATM and Frame Relay Switches.
Installed and Maintained Nortel Meridian PBX.

1983-1990 Confidential Cincinnati, OH
Operation Technician

Trained and operated various switching systems including DMS-250 and the DEX-400/600.
Installed, Operated, and Maintained DEX CS1L.
Operated and Maintained DS3 - Multiplexers.

1978-1982 Confidential Damstadt, FRG
TTC-38 Remote Switching Systems Repair

Technical Training

2006
Confidential Operation and Advanced Maintenance on Titan 5320L

2004
Confidential Operation and Maintenance on T-Dax (Full and 100).

2003
Confidential Operation Of Sonus VOIP Switch

2001
Confidential Centest 650 and BTS Centralized Test System
Operation and Maintenance.

1999
Confidential Titan 5500 Operation and Maintenance

1993
Confidential DEX - 600 Operation and Maintenance

1987
Confidential CS1L Operation and Maintenance

1985
Confidential DEX - 400 Operation and Maintenance

1978
Confidential TTC-38 Operation and Maintenance