Career Summary

More then fifteen years experience with LAN/WAN network design, architecture, configurations, installations, planning, and implementation. My Network Management experience includes Tivoli/Netview (TME 10 products including Framework 3.7.1, Software Distribution 4.1, Inventory 4.0, and Remote Control 3.7.1, Enterprise Console, User Administration, WebSphere MQ Family, Distributed Monitoring and Security Management). Experience with Storage Area Networking (SAN) Technology such as StorageWorks, StorageTek and Dell Powerfault and Brocade Fiber Channel Switches. Hands on experience in HP OpenView Suite (Network Node Manager 6.4, IT/O (OVO 7.2, 8.1), OVOW, ECS Designer, Service Desk (SD), ManageX Hp Service Manager (BTO)), CA-Unicenter, SiteScope, Netcool, Remedy, RMON, Concorde Network Health, LDAP, Crystal Report 9.0, SNMP, TCP/IP, IP/TV, IP/VC, CiscoWorks 2000, and Cisco Resource Manager.

Skills Summary

Programming Languages: C, C+ +, Basic, Perl

Operating Systems: Windows 9x/ME/NT/2000, NetWare (3x and 4x), Linux, and Unix Software: SQL (6.5 and 7.0), Sybase, MS Office (97 and 2000), Remote Access, and Remedy, Tivoli, HP Openview (NNM v6.4, ECS Designer, Service Desk (SD), ManageX, and IT/O (VPO or OVO), Netview, JAVA, HTML, Unix (HPUX 10.2, 11i, Solaris and AIX), Legato (5.5.1 and 6.0), Check Point and Compaq Insight Manager, CiscoWorks2000 (LAN/WAN Management Solutions), SiteScope, Crystal Report, and Lucent\'s (VitalNet)

Professional Experience

Confidential
Network Management Engineer
November 2004 to Present

• Responsible for developing the architectural structure of the Network Operations Center (NOC)
• Development of the technical architecture in strict compliance within the agency's IT protocol and security guidance
• Perform Network monitoring and management using HP OpenView (NNM 7.x, Service Desk (Incident Management, Problem Management, Change Management, Service Level Management applications to meet business needs), Service Information Portal (SIP) HP Service Manager , and OVO 7.x) and CiscoWorks
• Microsoft Operations Manager (MOM) is used to monitor the Windows environment (servers, workstations, and SQL databases)
• Utilize BMC Patrol, BMC Impact Manager, and Tivoli (TME 10 suite) to monitor the UNIX environment (Sybase and Oracle)
• Project responsibilities include migrating the current ticketing system from Remedy ARS to Siebel using Crystal Report 9.0.
• Departments such as (Internet Banking and Wholesale) that consists of Network devices, security devices, UNIX Servers, Intel Servers, Mainframe applications that require faster problem resolution.

Confidential
Enterprise Management Consultant
February 2004 to October 2004

• Responsible for developing the architectural structure of the Network Operations Center (NOC).
• The technical architecture is in strict compliance to the current government agency's IT protocol and security guidance.
• The tools used in this environment is, HP OpenView (NNM 7.x, and OVO 7.x) and CiscoWorks. Microsoft Operations Manager (MOM) is used to monitor the windows environment (servers, workstations, and SQL databases).
• BMC Patrol, BMC Impact Manager, and Tivoli (TME 10 suite) are used to monitor the UNIX environment (Sybase and Oracle).
• Migrated to the current ticketing system from Remedy ARS to Siebel.

Confidential
Enterprise Management Engineer
June 2003 to January 2004

• Responsibilities included the installation, configuration, and documentation of the HP OpenView Management Tool Suite
• Responsibilities included managing OpenView Operations for Unix (OVO 7.2), Network Node Manager (NNM 6.4, 7.x), hp Service Desk (SD), hp OpenView internet services (OVIS 4.5), hp OpenView reporter (OVR 3.5), hp OpenView performance manager (OVPM) and OpenView Navigator (OVN) Overall direction of System Design, Performance Tuning , systems management and applications for faults and performance
• Extensive experience integrating OpenView Smart Plug-Ins (SPIs) such as the Oracle Database SPI, hp OpenView Smart Plug-In (SPI) for CMG's UM (custom SPI), hp OpenView Smart Plug-In (SPI) for Service Logging Infrastructure (SLI) (custom SPI) and the HP OpenView Smart Plug-In (SPI) for DC Mail Server (custom SPI
• Extensive field experience integrating OpenView with other management system platforms such as CiscoWorks to consolidate event information into single platform
• Installed and configured Netvion Galileo 1.4 integration with NNM, to easily manage devices outside the firewall without opening up dangerous ports such as ICMP and SNMP

Confidential
Network Management Engineer
February 2003 to April 2003

• Responsible for the IV&V (Independent Validation & Verification) project that consisted of an end-to-end test, walkthrough, and performance analysis of the entire system
• Illustrated the Integrated Monitoring Tools, Operating System Collectors, and U.S Census Bureau EMS Exiting Infrastructure and Data Flow Diagrams(this showed all system interactions, thresholds, agent installations, alerts, alarm notifications, operator interaction, and management notification)
• Utilized HP OpenView (NNM 6.x, ECS Designer, and IT/O (VPO or OVO 7.2), Concorde Network Health (eHealth), Vytek Telamon (Telalert 5.4), CiscoWorks, Remedy, SAN, Backup Exec (Veritas), Aperture, Bindview, Prognosis, Compaq Insight Manager, ManageWise, Measureware, and OptNet Mainframe to perform the services

Confidential
Sr. Network Management
January 2001 to February 2003

• Responsibilities included managing all LAN/WAN technology, protocols, and their interoperability as it relates to the network architecture
• Maintained Sun Solaris, HPUX (10.2, 11i), Windows NT/2000 Operating Systems, Tivoli/Netview (TME 10 products including Framework, Enterprise Console, Inventory, User Administration, Security Management, and Remote Control) and HP OpenView (NNM v6.1 and IT/O)
• Provided day to day support of CiscoWorks2000 (LAN/WAN Management Solutions), VitalNet (Performance and Reporting Tools), and BMC Patrol
• Experienced with Storage Area Networking Technology such as StorageWorks, StorageTek and Dell Powerfault Performed light scripting duties skills in Perl and C++

Confidential
Manager of Server Engineering
June2000 to December 2000

• Responsible for managing multiple enterprise projects, processes, procedures and tasks to insure availability and consistency of the DCI IT production infrastructure
• Managed all Level 3 (Engineering) aspects of production operations within the DCI environment, which included Unix (SUN and Digital), Windows (9x, NT, 2000 Professional and Advance Server), Novell (3x and 4x), CISCO, Brocade Fiber Channel Switches, Microsoft SMS (1.2 and 2.0), and other Client/Server technologies
• Provided overall management, including availability goals and metrics, architecture, security of Network, Servers and Desktop Operating environments in conjunction with the DCI Security Director
• Maintenance of operational processes and standard operating procedures
• Matrix level oversight of the three-tier support infrastructure
• Provided service level reporting including Exception reporting, SLA adherence and other management reports as needed Responsible for Storage Area Networking Technology such as StorageWorks, StorageTek and Dell Powerfault
• Assisted with the configurations and training of the NOC operations teams with HP OpenView(NNM and ITO) and Tivoli

Confidential
Network/System Project Leader May
1998 to June 2000

• Responsible for overseeing projects utilizing telecommunication technology and HP OpenView (NNM) for in-house utilities
• Interacted with vendors for support and maintenance of all in-house utilities
• Duties included network design, architecture, installation, configuration and administration of LAN/WAN
• Lead Engineer responsible for network migration from Novell NetWare 4.0 to Windows NT 4.0
• Performed application upgrades, maintained end-user support and back-up using SMS and Legato NetWorker
• Conducted analysis for Unix / Windows NT applications utilizing Informix DBMS on a Solaris platform
• Other applications supported included, MS Office 97 Suite, Visual C++ 6.0, SQL (Workstation and Server), Disk Access, Internet Explorer 4.0 RAS (Remote Access Services)
• Maintained TCP/IP network connection using Ethernet, T1, Cisco Routers, Brocade Fiber Channel Switches, and Hubs

Confidential
Network Project Leader
October 1997 to May 1998

• Responsibilities included overseeing a team of 15 Network Engineers, Systems Analyst and LAN Administrators for configuration and upgrades of LAN/WAN connectivity using TCP/IP
• Duties also included network design, architecture, installation, configuration and administration of 200+ LAN/WAN network migrated from Novell NetWare 4x to Windows NT 4.0
• Performed administration of NDS tree design, network analysis, diagnostic and troubleshooting procedures on UNIX servers and workstations using Solaris
• Configured and implemented Tivoli and HP OpenView(NNM and ITO) software packages
• Responsible for monitoring and troubleshooting TCP/IP, Ethernet, SNMP and X.25 connectivity concerns
• Assisted with help desk installations/problems with MS Office 97, Exchange, SMS, Remote Access, Timbuktu, GroupWise 5.1 and Remedy user interfaces

Education/Training

• 04/99- Microsoft Certified Professional (MCP)

HP Openview Training

• 06/05 - HP OpenView Certified Consultant (AIS)
• 01/05 - HP OpenView in Cupertino, CA. Completed the following classes: Reporter(OVR), Performance(OVPI, OVPM, OVPA), Internet Services(OVIS, and OVIS Probe), Navigator(OVN), Transaction Analyzer(OVTA),OVOW, ECS Designer, Service Desk (SD), and Glance Plus
• 10/99- HP OpenView OEMF, HP OpenView University, Denver, Colorado Completed HP OpenView OEMF training class
• 10/99- HP OpenView ManageX, HP OpenView University, Denver, Colorado Completed HP OpenView ManageX training class.
• 11/99- HP OpenView Network Node Manager I, II HP Confidential, Denver, Colorado