OBJECTIVE:

To provide dependable, results-oriented, senior technology services with experience in project management, personnel motivation, and technology insertion to both commercial and defense environments. Exercise adept network services administration and recognition by colleagues as a skilled professional in managing organization network resources to their greatest potential to include the review, planning, and deployment of new technologies.

EXPERIENCE

4/2006 - present

Confidential,

Ocala, Florida

Sr. Network Engineer/DBA

* NetApp 3140 HA storage solution deployment
* Brocade SAN Installation and Configuration
* Microsoft HPC Environment deployment and administration
* Microsoft Failover and NLB design and deployment.
* Computer Network LAN & WAN Administration (Microsoft, Linux, UNIX)
* Cisco PIX & ASA Deployment and Administration
* Computer Associates BrightStore 11.5 Backup Solutions
* Design & Administer MSAD
* Email Systems Administration Microsoft Exchange Server
* Websense Email & Web Filter
* Microsoft Office Communications Server 2007 – Communicator 2007 client, Live Meeting 2007 w/ Outlook Plug-in …
* Microsoft ISA Server 2006
* Web Systems Administration Microsoft IIS - – ASP.NET, ASP, vbscript, JavaScript …
* Implement & Administer Microsoft SQL Server 2000/2005
* Anti-Virus Systems Administration (Symantec)
* Design Test and Implement Cisco Clean Access in a LAN, WAN VPN, and Wireless environment.
* Implement and maintain Cisco Pix Firewall at 3 Sites including VPN Site to Site.
* Administer Plolycomm technology Video Conferencing with VSX/VTX Technologies
* VOIP using Cisco VOIP Routers.
* ESI PBX Administration / with IP Trunking and SIP Integration
* Numera Software Track-IT Design, Deployment, Administration, and Automation
* Cisco Clean Access Design, Testing, Implementation, Administration
* ADT – Kantec Security systems administration

Responsibilities include, but are not limited to:

•Application and Network support, maintenance, troubleshooting, problem reporting, alpha/beta/change/migration/regression testing.
•Microsoft Active Directory Design, Upgrade, Administration
•Helpdesk Application Design, Support, Administration
•24 hour on call support of all business technology issues.
•server/OS vulnerabilities, exploitation and patching, desktop hardening)
•Windows XP, Windows NT, Windows 2000/2003/2008 Server and Linux/UNIX operating systems
•Mentor Other IT support team members
•Hardware Support
•Database maintenance (MS SQL Server 2000/2005/2008, MS Access)
•Intranet Design, Development , maintenance
•New Project Testing, Development, and Programming
•Hardware, Software, and User Network Policy administration

EXPERIENCE

5/2005 - 4/2006

Confidential,

Tampa, Florida

Technical Specialist II

* Cisco ICM Call Routing Solution
* Computer Network LAN & WAN Administration (Microsoft, Linux)
* Web Systems Administration Microsoft IIS 4 & 5
* Develop & Administer Production SQL Information Server
* Nortel Telecommunications Configuration & Management vps/is mps
* Avaya ACD CMS Systems administration
* Web application Development technologies – ASP.NET, ASP, vbscript, JavaScript …
* Data Network troubleshooting

Responsibilities include, but are not limited to:

•Monitor and troubleshoot 30 Call Centers and 4 Data Centers in the Environment
•Application support, maintenance, troubleshooting, problem reporting, alpha/beta/change/migration/regression testing.
•24 hour a day on call support of call center technology issues.
(Northern Computers Win-Pak), server/OS vulnerabilities, exploitation and patching, desktop hardening)
•Windows NT, Windows 2003 Server operating systems
•Telephony
•Call Routing, reporting, troubleshooting including Cisco ICM environment
•Hardware Support
•Database maintenance (MS SQL, MS Access)
•Intranet maintenance
•New Project Testing, Development, and Programming
•Intervoice SIVR administration and monitoring

3/2003 – 5/2005

Confidential,

Eustis, Florida

Technology Manager

* Computer Network LAN & WAN Administration (Microsoft, Linux)
* ArcServe Backup Solutions
* Design & Administer MSAD
* Web Systems Administration Microsoft IIS 4 & 5
* Develop & Administer Production SQL Information Server
* Anti-Virus Systems Administration (McAfee, Symantec)
* Nortel Telecommunications Configuration & Management
* Aspect ACD Systems administrator
* Web application Development technologies – ASP, vbscript, javascript …

Responsibilities include, but are not limited to:

•Technology administration of multiple call centers both domestic and near shore.
•Application support, maintenance, troubleshooting, problem reporting, alpha/beta/change/migration/regression testing.
•24 hour a day on call support of call center technology issues.
•Network Administration
•Security Administration (Active Directory GPO, NT4 Policies, user ID, physical (Northern Computers Win-Pak), server/OS vulnerabilities, exploitation and patching, desktop hardening)
•Windows NT, Windows 2003 Server operating systems
•Telephony
•Call Routing, reporting, troubleshooting
•Hardware Support
•Database maintenance (MS SQL, MS Access)
•Intranet maintenance
•New Project Testing, Development, and Programming
•Mentor Other IT support team members

In March of 2003, I relocated to a brand new facility in Eustis, FL, where I played an integral role in transforming a Department store environment into a fully-functional call center, which entailed:
•Intranet and Web Application Creation and Design
•Installation of 350 desktop PCs, One SQL servers, four rack mount (2U and 4U) NT/2000 servers, eight miscellaneous NT/2000 servers.
•Creation of network (Two Cisco 2600 series routers and 10 Dell gigabit switches)
•Creation of Policy, Groups, and Logon Scripting
•Wiring
•User support and training

5/1998 – 8/2002

Confidential,

Ocala, Florida

Network Administrator

* Computer Network LAN & WAN Administration (Novel, Microsoft, Linux)
* Computer Associates Backup Solutions
* Design & Administer NDS and MSAD
* Email Systems Administration Microsoft Exchange
* Web Systems Administration Microsoft IIS 4 & 5
* Develop & Administer Production SQL Information Server
* Anti-Virus Systems Administration (McAfee, Symantec)
* Nortel Telecommunications Configuration & Management
* Division IRM (MIS, EIS, Tele.) - Information Resource Manager for L3 Communications

EDUCATION

BS Computer Information Systems

Certification

CCNA, CCDA

Certification

CNA, CNE
MCP, MCSE

Professional
MFCI -

Select and manage a team to develop, implement, and follow up on process strategies to improve current systems and operations.

High School
Diploma