SYSTEMS ANALYST / INFORMATICS / INFORMATION SERVICES

Systems Analyst leveraging eight years proven track record in defining business and technical requirements, and coordinating delivery of effective solutions in a time and cost effective manner within the healthcare IT sector.

• Advanced analytical abilities reviewing existing information systems, policies, procedures, protocols, workflows, and resource utilization to determine limitations and areas of vulnerability.
• Effective procedural development skills; leverage solid expertise to originate and implement new and improved measures to deliver appropriate business solutions; competently coordinate and train staff to attain desired business outcomes.
• Strong communication and interpersonal skills with expertise compiling comprehensive documentation, empowering clients, and conveying new and complex concepts in a concise and straightforward manner.
• High level of technical knowledge with tier 2 and tier 3 Help desk and on-call resource experience in a clinical setting
• Familiar with various pharmacy information systems including, but not limited to: Meditech Magic, Meditech CS, HBOC, Horizon Meds Manager (McKesson Paragon), Cerner PharmNet, HMS, CPSI, Lastword, GE Centricity, Epic, and various AS400 emulators
• Familiar with various order management software including Pyxis Connect, Omnilink, Rxeview, POMS

Professional Experience

Self Employed - Edinburg, Texas 2010 to present
On-demand technical support

Provide technical assistance and training to customers. Investigate and resolve computer software and hardware problems and answer clients\' inquiries in person and/or via telephone concerning the use of computer hardware and software, including printing, word processing, programming languages, electronic mail, operating systems, networks and web design.
Contributions:

• Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Design and install small, localized networks; analyze and trouble shoot network issues.
• Developed system and workflow for local remote order entry Company.
• Design and develop websites using customer specifications
• Perform data recovery, forensics and network monitoring

Confidential - Houston, Texas 2007 to 2010
Network Analyst, Sr.

Use deep subject matter/functional expertise, influence and process skills to help customers and stakeholders identify and meet their high priority needs remote order entry needs. Jointly develop practical implementation plans with other accountable parties and encourage informed risk-taking and act as a catalyst for innovation. Develop and maintain technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices; perform assessments and listen to internal/external customers to understand and anticipate their needs and determine priorities in the context of the overall business.
Contributions:

• Supplied key information for developing master project implementation plan for on-boarding new customers.
• Introduced new connection method as option to allow access to customers offering limited bandwidth connections
• Developed code for custom application tool bar used in Citrix sessions allowing further isolation of customer environments necessary for added safety
• Developed code for allowing a new method of receiving electronic patient orders into proprietary document management system(Rxeview). Undocumented options allows for import of image files into Rxeview database.
• Helped design standard project plan to be used for all new accounts

Confidential - Harlingen, Texas 2005 to 2007
Pharmacy Analyst

Served as expert resource and consultant for pharmacy department. Maintained IDX/Lastword (Centricity) pharmacy information system and provided automation systems support.
Contributions:

• Responsible for technical build and maintenance of the pharmacy information system (PIS); performed in-depth analyses of technical issues associated with the use of the PIS
• Developed and documented internal procedures for use in conjunction with PIS applications
• Formulated medication database set-up process and developed standard medication order sets and protocols.
• Responsible for daily system maintenance and troubleshooting, report and resolution, and continuous analysis of business operations; maintain and troubleshoot interfaces between PIS and other clinical/hospital systems
• Involved with ongoing evaluation, coordination, and implementation of system patches
• Developed system level database for use in 340B reimbursement program yielding substantial financial savings

Confidential - Edinburg, Texas 2003 to 2005
Pharmacy Systems Specialist/Consultant

Collated all facets of clients\' pharmacy workflow, practice preferences, protocols, polices and procedures. Conducted workflow analysis with client operations manager and documented processes and preferences used by clients. Provide summarized workflow to client manager/director for final approval to be used by RxeSoucre staff. Coached staff in new pharmacy information systems operation and educated staff on client expectation, client workflow, preferences, protocols and polices.
Contributions:

• Developed initial database for tracking interventions and clarifications and workload- passed on to Cardinal IS for ongoing development and scaled to web based application used by all RxeSource centers and client hospitals.
• Key contributor in development of RxeSource center policy and procedure manual.
• Created original database reports showing center activity for clients.
• Developed prototype, web-based, resource library for quick online reference.
• Trained RxeSource employees in use of client pharmacy systems and compiled client workflow details in succinct, clear-cut and accessible format for RxeSource employees to reference.

Confidential- Edinburg, Texas 2002
Automation Systems Consultant/Specialist

Supervised a broad range of administrative tasks, supporting all director-level projects and information-management processes. Compiled and analyzed monthly report data to generate directors’ presentations to executive management.

Contributions:

• Implemented first half of multi-million dollar automation system hardware upgrade for the Herman System in Houston, Texas within normal operating conditions, time constraints, and without injury.
• Completed hardware upgrades to automated dispensing system stations and designed recommended pharmacy floor plan changes.
• Served as expert resource in automation system configuration and implementation for operations improvement team within Clinical Services and Consulting group.
• Enhanced resource management relating to medication distribution and optimizing automated dispensing systems by instigating processes and policies which aided client use of accessible data.

Confidential - McAllen, Texas 1998 to 2002
Technical Operations Manager

Directed technical team in compliance measures; maximized distribution resources and maintained pharmacy automation system. Reported monthly operation score card to Pharmacy Director indicating performance.

Key Contributions:

• Directly supervise pharmacy technicians, provided staff development and performance evaluation
• Utilized resources for medication distribution and optimal automation system support.
• Created database to assist analysis of refill activities in automated medication dispensing system.
• Assured compliance with safety and security policies and procedures; develop and maintain quality improvement

Certifications

Certified Pharmacy Technician - Confidential
Registered Technician - Confidential

Education

• Diploma