Network Representative Resume

Objective:
Energetic, dependable candidate with academic and professional experience in various technical areas included engineering, currently seeking a position to compliment theory learn in previous positions and at the university level, while completing my bachelor\'s degree in Computer Engineering

Education:

BS in Electrical Engineering
Computer Engineering Emphasis
2 years Diploma (DUT) in Industrial Engineering

Relevant Course Work:

Intro to Engineering
Computer Programming for Eng Apps
Computer-Aided Engineering Design
Differentials Equations
Digital Logic
Basic Circuits
Physics

Qualifications:

System Analysis
Windows XP, 2000, Server 2003, Vista Installations/ Configurations
System Performance
Optimization
Data Backups
Productivity Improvements
IT Support (2nd/3rd Tier)
Resource Allocations
Network Troubleshooting,
Maintenance, Configurations,
Safety and Quality Procedures
Software Support
Server Design/Solutions
Process Reengineering
Hardware Troubleshooting
and Repairs
System Security
Team Training and Performance Evaluations
Enterprise Technologies

Technical Skills:

Systems: Windows, Mac, UNIX, Linux
Software: MS Office Suite (word, Excel, Power point and Access).
Hardware: Hubs, Server, Switches, Routers, PC.
Programming: C, Mathlab, Java, HTML and PHP
Networking: Ethernet, TCP/IP, LAN/WAN
Database: MySQL, Oracle
Technologies: 802.11b Wireless

Experience:

Confidential,Network Representative 2003-2004

Review system provider data updates and configurations for change management control process.
Maintains the Provider Data (demographic and contractual) for all network and non-network providers.
Ensures all provider information is accurately recorded and maintained to provide for proper reimbursement and member access (i.e., directory listings).
Develops and maintains standards for database integrity, corrective actions, database alignment, and manages communication processes with other departments regarding database improvements.

Confidential,Desktop Support Engineer 2004-2005

Supervised and performed the installation of new IT network equipment, system software and desktop computer
Provided hardware/software installation, server maintenance, trouble resolution, root cause analysis, and enterprise-wide LAN/WAN environment.
Planned routine repairs and/or system upgrades
Tested the IT networking systems, monitored the performance of network servers and maintained computer systems of the organization.
Performed regular maintenance of company peripheral network devices – printers and scanners
Administered the creating and supporting of IT accounts and computer systems
Performed technical support, including escalation of problems and incident identification with subsequent resolution.
Ensured functionality of desktop systems throughout departments by regular checks and maintenance

Confidential,Hardware Engineer 2005-2009

Conduct research, designing and develop, test, and supervise the installation ofcomputer hardware.
Installed and configured Symantec information foundation, antivirus and backup solutions.
Set up local area network (LAN) and hardware components, including the configuration of Cisco routers, switches and various crypto devices.
Performed hardware and software installations and provided high-level customer care, training, and technical support.
Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.
Used Crystal Reports to Design and generate reports from a wide range of data sources
Supported, modified and maintained Crystal reports that are currently in production.

Confidential,Tucson, AZ, Software QA Tester 2009-2012

Assigned the tasks of assisting senior QA Analyst in developing test tools and test environment
Use of quality center, assisting senior QA analyst run tests and components, and report and track defects
Handled responsibilities of testing software by applying the concepts and techniques of automated and manual testing techniques
Assigned responsibilities of conducting manual testing and maintaining testing tools
Analyze business and system requirements, run QuickTest tests, and use Quality Center to review and manage the results
Configure test environment and assure test data, schedule automated/manual tests.
Execute User Acceptance Test Cases and help Coordinate User Acceptance Testing (UAT) activities
Use Clear Quest for repository, reporting and tracking bugs, and providing updates on resolved bugs.
Debugging of the build environment, compiling, version control (Clear Case).

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