Professional Profile:
Sixteen (16) + years experience within the Information Technology (IT) field, including 4 years as Manager of Network Infrastructure and 12 years progressive IT experience with a Multinational IT Services Provider.

Professional Experience:
Confidential,November 2007 to January 2012
Position: Network Infrastructure Manager
Responsibilities included: Reporting directly to the Vice President of Information Technology, ensure the operational excellence of all IT Deliverables across Seedco/Seedco Financial Services 12 locations and 350 plus employees. This included Network Infrastructure (telecom, data, voice, VMware Server and SAN) , IT Security, Helpdesk, End User Support, Application Support, Disaster Recovery / testing, Web Applications, Database Administration, data backup, preparation of annual IT budget, oversee all IT procurement and managing the relationships with outsourced application Vendors . Prepare and solicit requests for proposals (RFP), evaluates responses for solutions that fits the business needs and meets budgetary requirements. Maintain optimum staffing of the IT Infrastructure, Application, Helpdesk and End User Support teams.

Confidential,September 1998 to June 2007

Position held: Availability Manager (Incident and Change Manager)
Responsibilities included: Driving consistent process improvements by enforcing standard Problem and Change Management across all platforms/accounts assigned to.

• Proactively montioring problem queues for repeated incidents and anomolies
• Drive all high impact incidents from iinitial to resolution. Communicate impact, updates and resolution to key stakeholders throughout the Critical Situation.
• Conduct post mortem on all high impact service disruptions, identifying and documenting root cause, contributing factors, lessons learned and suggestions for process improvements
• Present results of Post Mortem to Key Stakeholders
• Initiate Projects for process or service improvements
• Compile monthly reports (metrics and measurements) and perform problem analysis to measure performance of Service Level Agreements (SLAs).
• Chair problem management meetings and idenify areas for changes or improvements.
• Create Forward Change Schedule and communicate same with all stakeholders
• Chair weekly Change Control meetings
• Ensure all changes are analyized and assigned apprppriate risk
• Enusre all changes are closed within SLA guidelines after implementation

June 1996 to August 1998 – Confidential,
Position held: Information Technology (I/T) Specialist – IBM Global Services.
Duties included: LAN Administrator, Server Support - Windows NT and AIX administration, building new servers, upgrading hardware and software, and migration to new platforms. .
Manage Projects that included Server consolidation and deployment, Network consolidation and upgrades. End user support – day to day, hardware and software support of workstations and IBM ThinkPad platforms.

January 1995 to May 1996 - Confidential,
Position held: I/T Specialist – IBM Learning Services (formerly IBM Education & Training dept).
Responsibilities included: Technical Lead, End user support, classroom and network support for Tristate, Philadelphia, PA and Washington DC Metro Area.
Duties included: Leading a team of Contractors to deliver end user support, LAN and WAN support, and Class rooms/Lab support on various IBM PC and Laptops and installing IBM and Microsoft software. Deploy of new technology, including IBM line of Laptops, Personal Computers and Midrange servers. Install operating systems, such as UNIX and Windows, software suites for end user and business applications. Day to day support of IMAC, LAN/WAN, Servers and other platforms.

January 1993 – December 1995 - Confidential,
Position held: Supplemental Employee – IBM Education and Training Dept.
Duties included: End user support of various IBM PC and Laptops installing IBM and Microsoft software. Deploy of new technology, including IBM line of Laptops, Personal Computers and Midrange servers. Install operating systems, such as UNIX and Windows, software suites for end user and business applications.

Professional Skills:

• Project Management – Infrastructure Projects, Deployment and Migrations
• ITS Operational Management (Infrastructure, Network Operations & Security, Helpdesk Management, End User Support, Business/Financial Applications, Database Applications, Disaster Recovery and ITS Security). Incident/Problem, Change, Critical Situation and Asset Management.
• Budgeting and IT Procurement and Vendor Management
• C-Level Communication
• Cloud Computing and Data Center Operations
• Human Resource (HR) – interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; reward/discipline employees and problem resolution.

Technical Skills:
Microsoft Operating Systems and Applications including Windows 2000, 2003, XP and Windows 7, Windows Server 2003/8, Microsoft Exchange 2007/2010, Microsoft SQL 2005, and Microsoft Office Suite 2010. Other applications/platforms include VMware Advance V4, Symantec Data Backup, Symantec Data Protection, Networking Protocols such TCIP/IP, BGB, OSPF, RIP and EIGRP, DNS, DHCP and Cisco IOS
Knowledge of Telecommunications such as PBX, Circuits (T1/ T3, DS3) VOIP, Call Manager and Video Conferencing.Knowledge of Dell Servers, Personal Computers (PC) Laptops, Cisco Routers, Switches, Firewalls and VPNs

Education:
Professional: ITIL Foundation Version 3

IBM Internal education courses: , Program Management, Project Management, Time Management, Human resources development, IT process management and service delivery management, service level agreements, Lotus Notes, UNIX Administration, Microsoft Operating systems and Office Suite, Cisco hardware and support, Web development workshop and database administration.
Academic:
Completed 68 college credits toward an Associate Degree (AAS) in Computer Technology
gained the General Equivalency Diploma (G.E.D).