Network Engineer Resume

OBJECTIVE

Obtain a position in the field of Information Technology that will enable me to combine my computer and interpersonal skills to assist end users in resolving issues they may be experiencing, while at the same time maintaining the company’s infrastructure.

TECHNICAL PROFICIENCIES

Proven Knowledge of Administration and Design:

Virtualization - vSphere5, vSphere4, vCenter, Storage Replication, Citrix.

Microsoft Server: 2008 R2, 2008, 2003.

Directory Services - Active Directory, LDAP, Certificate Services

Clustering Solutions - Microsoft Fail Over Cluster Services 2 - 4 node clusters for File Systems, Database, and Application clusters

Terminal Services - Remote Desktop Services

Storage - IBM XIV

RELATED EXPERIENCE

Network Engineer – Confidential,March 2011-Current

Build/Manage/Deploy server images to physical IBM servers 3650 m3 / 3650 m4 and maintain our base image use to clone VM’s in virtual center.

Create task sequences in SCCM OSD to deploy operating systems over the WAN.

Create documentation and visio drawings for desktop support team to speed up troubleshooting and provide them with a visual layout of the infrastructure at the server farm.

Provide tier 3 support to helpdesk tickets.

Build clustered server environment for PA 511 traffic camera setup.

Administrated server consolidation program through use of VMware vSphere and vCenter. The environment has grown to over 30 ESX and hosts and 440 Virtual machines in all environments. Handled all the P2V transitions when teams were ready to go virtual.

Maintain all of our daily/weekly/monthly/annual tasks that are run on our servers.

Manage our VMware environment snapshot management for rollback purposes when application teams are performing releases.

Took part in server farm move from design phase to racking servers and migrating virtual environment with Site Recovery Manger in VMware.

Monitor daily network operations with Microsoft SCOM and troubleshoot issues that arise.

Service Desk Team Leader. – Confidential, March 2010 – February 2011

Monitored agents call times and hold times to ensure that the wait time on the helpdesk line met the SLA.

Created images for each of our clients for their Xp to Win7 refresh, various methods by clients from Ghost to SCCM OSD deployments.

Created custom printer templates for user that moved to Windows 7 64bit to be able to use 64 bit drivers with an x86 print server still in place.

Provided technical support for end users in multiple settings with a variety of hardware and software.

Handled creating, maintaining and terminating user accounts in active directory. Created custom log in scripts to map network drives depending on users groups in Active Directory to save time mapping drives for users on calls.

Monitored multiple clients’ networks to be able to alert a client of a WAN connection or server issue within SLA time.

Provided support for users working with Citrix in a windows environment.

Assisted in the ramp up of new clients so we had remote access to troubleshoot issues.

Created a training plan for new clients so level 1 had a playbook to troubleshoot issues with when fielding calls.

Worked on-site with clients during new hardware roll-outs and virtualization implementations PtoV.

Technical Support\\Call Handling – Confidential,Co July 2003-Nov 2008

Provide technical support for on-site users on various Dell desktops, laptops and server. Hewlett Packard printers.

Created images using Norton Ghost for backup.

Set up and administrated users accounts and rights via GPO.

Coordinate and schedule installation and repair times. Kept a record of all of our hardware and software licenses.

Provided remote support via support center calls for the McMillen Tattoo Co

Set up VPN connection for home users.

Co-chaired memory upgrade project for over 200 computers at McMillen Tattoo Co.

Fielded support calls for a user base of 300 employees using Remedy.

Ran cat-5 cables and attached RJ-45 adapters to wire new office rooms.

EDUCATION

Associates Degree in Computer Network Technology.

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