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Network Technician Resume

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SUMMARY

Highly competent, self directed team player with positive attitude and excellent interpersonal skills. Experience in dealing with difficult situations and work well under pressure. Ability to take criticism and motivated by difficult tasks. Active listening, analytical and complex problem solving skills. Ability to learn quickly and adapt to changing requirements. Enthusiastic professional with excellent time management and multitasking skills. High level of technical proficiency, determination and interest in expanding skills beyond network engineering.

TECHNICAL SKILLS

  • Diagnostic troubleshooting of hardware and networking related problems. Very good analytical and problem solving skills.
  • Advanced configurations in an internetworking environment and application of WAN protocols such as BGP, OSPF, RIP, EIGRP, MPLS and HSRP.
  • Administering Windows 2000/2003 Servers, Windows 98, 2000 & XP desktops. Disciplined individual with good multitasking skills. Familiar with Microsoft Active Directory.
  • Network Procedures, Management Abilities, OS Installation and Upgrades, Protocols & Standards, DHCP, DNS, HTTP, POP3, SMTP, PPP, RS-232, TCP/IP and ACLs on Cisco Routers and Switches, LAN Management and PC Anywhere.
  • Responsible for the up and running of the entire network at Ascend Healthcare Systems.
  • Installation and configuration of Windows Operating Systems, WS_FTP applications, PC Anywhere, network devices such as 3700, 3600, 2800, 7200 series routers, 2960 switches, 2000 and 2003 servers.
  • Five years of customer support/helpdesk experience via phone and email.
  • Excellent verbal and communication skills, including good customer care.

PROFESSIONAL EXPERIENCE: 

Confidential Centreville, VA

February 2006 to Present 
Network Technician

  • Manage, maintain, troubleshoot and support network, equipment, software and services.
  • Configure, verify and troubleshoot switches with VLANS and interswitch communications.
  • Implement an IP addressing scheme and IP Services to meet network requirements.
  • Configure, verify and troubleshoot router operation and routing on Cisco devices.
  • Identifying potential and existing problems, proposing and implementing resolutions.
  • Responsible for the management of servers and workstations in a workgroup environment.
  • Moved the company’s west coast network operations to Equinix Data Center facility in Ashburn, VA.
  • Responsible for building the data center configuration from the ground up.
  • Configuring the physical setup of all routers, switches, servers and wiring of racks.
  • Coaching and writing instructions to co-workers on how to use applications.
  • Training new employees on application use.
  • Maintaining detailed documentation of company networks.

Confidential Reston, VA
November 2006 to December 2006
Part-time Upgrade Technician

  • Working at client site (Verizon).
  • Working on upgrading Verizon Fios using panorama program.
  • Monitoring upgrades to make sure there were no failures.
  • Reporting upgrades problems to the Engineer in charge.
Confidential Manassas, VA

April 2005 to February 2006 
Tier 1 Technician

  • Worked in the call center as part of the VIP team in providing helpdesk and excellent customer services to Business Customers.
  • Built configuration files and assigned static IPs remotely to customers’ routers.
  • Troubleshoot customers’ network related problems. Provide and update support documentation required.
  • Troubleshoot customers’ outlook e-mails and DNS, DHCP and TCP/IP related problems.
  • Documenting and ticketing all the activities including scheduling field technicians to go to the site.
  • Setting up and troubleshooting Comcast emails for all clients.

Confidential Alexandria, VA 
11/2003 to 02 2005
Helpdesk Position 

  • Ensured the network is up and running effectively all the time.
  • Upgraded memory and installation of software on Windows 98, 2000 and XP.
  • Installed network equipment: hubs, routers and switches.
  • Configured Cisco routers.

CERTIFICATIONS

  • Cisco Certified Internetworks Professional (already passed 2 exams, BGP and MPLS. Currently studying BSCI).
  • Cisco Certified Network Associate (CCNA).
  • Microsoft Certified Professional (MCP).
  • Computing Technology Industry Association (COMPTIA).
  • Network +
  • Certified A+ PC Service Technician.
EDUCATION:
  • Associate Degree in Supply Chain Management.

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