SUMMARY:
A performance-oriented telecoms engineer with outstanding technical and problem solving skills, with a reputation for productivity, managing multiple tasks and complex trouble resolution. Extensive field and management center experience in integration, testing, operation and maintenance of CDMA, GSM, BSS-BSC/BTS/RF, UMTS Equipment. Familiarity with signaling test equipments and DACS, basic knowledge of LAN/WAN technologies and routing protocols (OSPF, DSL, BGP, EIGRP, and MPLS). Hands-on Troubleshooting activities in monitoring, switching, and extensive network management and support.

TECHNICAL SKILLS:
Programming: C\\C++, HTML, Java, ASP.NET, C#.NET, VB.NET, SQL
Applications: OFFICE XP/2000, WIN 98, UNIX
Wireless Domain: GSM, UMTS, TDMA, CDMA
Protocols: SS7, TCP/IP, WDM, WIN, SONET, SDH

EDUCATON:
Master’s in Information Systems Management. IT Strategy and Governance.
Bachelor of Science Computer Engineering.
Associate Degree Computer Science.

PROFESSIONAL EXPERIENCE:

Confidential,Atlanta, GA. 2010-PRESENT
Wireless Network Engineer

• Maintaining Uptime on LAN, remote WAN and WLAN environment and managing all data/voice carrier services.
• Monitoring and proactively supporting connectivity of associated wireless and VoIP services.
• Conducts trending and analysis of network traffic patterns and making recommendations to ensure smooth and reliable operation.
• Performing advanced system diagnostics, debugging, and performance analysis.
• Monitoring and testing network performance and providing statistics and reports, and overseeing new and existing equipment, hardware, and software upgrades.
• Performing call and message flow analysis and protocol troubleshooting with Cox equipment and third party equipment and interfaces.
• Providing technical and project management support for all network operations and responsibilities.

Confidential,Atlanta, GA. 2009-PRESENT
Technical Support Technician

• Functioning as part of switching operations work force in a 7x24x365 department, receiving, analyzing, isolating and resolving customer trouble tickets in a timely fashion with minimal guidance.
• Managing tasks in a cross functional organization that includes working with emerging technologies (e.g. NGVN, VOIP), international, domestic voice and data issues.
• Providing Tier I support of Nortel DMS250/300 switching technologies, Nortel CS2K, testing SS7 networks, familiarity with Sonet, 3/1 and 1/0 DCCS, knowledge and experience in testing digital and analog trunks and facilities.
• Working closely with cable partners, other internal and external groups including field ops, IPOP, E911, translations, and LECS to determine most cost effective repair/resolution to minimize customer downtime.
• Providing technical support to customers on operational or maintenance aspects of system equipment. Serving as contact on technical and service related problems, diagnosing mechanical, hardware, software and systems failures.

Confidential,Reston, VA. 2007-2009
NOC Technician.

• Providing support in a 24x7x365 days/year role that monitors and supports critical iDEN & CDMA network elements; Nortel, Lucent, Motorola using real time alarming of network faults, analysis, notification, trending of faults and escalation.
• Initiating, updating, tracking and closing network trouble tickets; creates and sends network and service alerts and flashesfollowing NNOC procedures and performing pro-active network element status and health checks.
• Performs testing, acceptance and analysis of DS0, T1, T3, OC3, and STS1 circuits including microwave and SONET systems, CSU, T1 interface devices, Digital Cross Connects (Tellabs and Alcatel) utilizing appropriate test equipment.
• Observe network alarm conditions ensuring immediate action when fault is detected, taking steps necessary to identify and restore service in a timely manner by Identifying impaired or failed network elements and escalating to the right Tier.
• Providing support for various engineering personnel including: field operations, switch, system engineers, RF and IP engineers, fiber restoration in meeting service delivery timeframes and providing trouble resolution of network outages as to maintain MTTR.

Confidential,Abuja, Nigeria. 2005-2007
Network Switch Engineer.

• Provide 24/7 Tier II support for assigned voice platforms including Lucent and associated network elements (MSC, BSC, BTS), also providing support to the NOC, RF and field engineers.
• Providing day to day management and maintenance of the network and operational support for all network users, resolving network related problems and initiating network procurements ensuring end-user satisfaction.
• Interconnect design experience including diverse routing methodologies, DACs port assignments with diverse hardware considerations including Tellabs, Ditech and/or Alcatel-Lucent DACS, Echo Cancellers and Packet DACS.
• Manage telecom lines such as lease lines, Opt-E, Gig-E, DS-1 and DS-3 for both voice and data. Maintain router, switch & firewall configuration and internetworking operating system (IOS).
• Commissioning, reconfiguring, and troubleshooting T1 circuits, System Acceptance Testing (SAT), including fault isolation and resolution, cross connect wiring and microwave network design and circuit planning.

Confidential,Lagos, Nigeria 2004-2005
BSS Field Engineer.

• Commissioning and integration of cell site to BSC, on-site integration and testing of GSM interwave, BSS-BSC/BTS /RF equipment in remote cities.
• Monitoring and maintenance of radio base stations, testing and reporting of hardware faults such as TRX Cards/E1 cards to the Network Management Center.
• Powering up of BSS cabinet using power up procedures (FAN, CBCF, DRX), acceptance for power DC/AC, alarm, T-1 and BTS equipment, installation of duplexers, TX filters, rectifiers and splitters.
• Providing 24Hrs/7Days a week field support to interwave support team, to ensure that network faults are cleared at predefined time.
• Troubleshoot/Verify and correct configuration issues on remote devices, manage SNMP protocol integration for new devices and create/update SNMP parameters for devices on network management console.