Objective

Seeking to build a career as a computer professional with a company that will utilize my skills, experience, and education to make a significant contribution to the growth of your company.

Work Experience

Application Support Analyst II

9/2004 - Present Confidential,Overland Park, KS
Working on IT solutions for the POS (Point of Sale) terminals. Supporting: Windows 2000/2003, LAN/WAN support/monitoring, SQL anywhere, Triversity POS Express, GERS (Sun Solaris POS System), RMS - Express Server, Transnet, Ingenico, Eclipse. Visual Basic scripting for automation, deployment packages, Mercury ITG Server support with Oracle administration, Asset Management with SQL, Visual Studio.net, ASP, and ASP.net.

LAN Administrator/Support

5/2004 - 9/2004 Confidential,Dallas, TX
Worked as a temp supporting various government offices in Dallas. Windows 2000/Novell Network Administration.

Network Systems Administrator

10/2002 - 2/2004 Confidential,Irving, TX
Administration, Installation, configuration, and troubleshooting Desktops/laptops/Servers (and accessories) - hardware and software. LAN/WAN Issues - Network problems, SQL Database Administration, Asset tracking, phone system, Lotus Notes/Domino Administration, Outlook 2000 Administration, Domain Controllers, WINS, DNS, Setting up DHCP and Firewall, Compaq Proliant and Dell Power edge Servers, Anti-Virus solutions with Sophos, Virus Gateway (Trend Micro) Compaq tape Backup with Veritas Backup Exec 9 Software, Standardizing client configurations in a Windows NT/2000/XP environment with around 20 Servers/120 PCs. Did complete company migration from NT 4 to Windows 2000 also upgrading 80% of Servers hardware.

Remote Administrator

8/2000 - 9/2002 Confidential,Dallas, TX
Remote Administrator (Las Colinas Office) * Administration, Installation, configuration, and troubleshooting desktops/laptops/Servers(and accessories) - hardware and software. Supported various laptop and desktop configurations including Dell, Compaq, IBM and extensive use of Toshiba laptops. Primary operating environment is Windows NT / 2000 in a domain environment. Software supported included, but not limited to Vantive, Lotus Notes R5, MS SQL 7/2000, Project, Office and Visio 2000, Oracle 8.1.2 and later, Hummingbird Exceed, PCAnywhere, WRQ ReflectionX and various other software development tools. Most common problems supported included : Hardware upgrades/installs (hdds, memory, ZIP/JAZZ drives, CD-Burners, Palm pilots, printers, scanners, hubs, switches, nics, and modems.)--Did migration (NT to Windows 2000) --Network problems to include: Security, Account administration, connectivity, backup, dial up connects, VPN connections. --Email administration with Lotus Notes.--Worked the problem/project tickets (Vantive system and Frontline) that were escalated from the call center for the Las Colinas office (300-500 clients)

Desktop Support II

7/1999 - 8/2000 Confidential,Irving, TX
Installation, configuration, and troubleshooting of hardware and software in an NT environment. Administration of MS Exchange Server – Client accounts. Administration of mostly HP desktops-NT, IBM laptops running 98 with Office, Outlook, and several Win16/32 and UNIX Client/Server applications. Worked on team of 5 people supporting about 600 customers

Helpdesk

3/1999 - 7/1999 Confidential,Dallas, TX
(90-day contract) Work on help desk troubleshooting hardware and software (Windows 95/98 and NT) for Hewlett Packard laptops.

Field Technician

3/1997 - 3/1999 Confidential,Fort Worth, TX
Installation, configuration, and troubleshooting of hardware and software for personal computers and related equipment. Would travel to customer locations for service. Worked mostly on hardware upgrades and internet connections.

Education

Microsoft MCSE—Microsoft Certified in Networking Essentials, NT Workstation, NT Server, NT Server in the Enterprise, TCP/IP, Windows 2000 Pro, SQL 2000, Also CHDP.

Skills

Skill Name

Computer Hardware

Lotus Notes/Domino

Networking

Oracle

Outlook/Exchange

SQL Administration

VBScript / Batch scripting

Veritas Backup

Visual Basic 6 / .NET

Visual Studio.net 2005

Windows Server

Windows NT 2000 XP Workstation

Additional Info

Operating Systems: DOS, Windows 95/98, Windows NT Workstation and Server, Windows 2000/2003 Professional and Server, Windows XP, Windows CE, Palm, Some Unix, Linux.
Hardware: Dell Desktops/Laptops/Servers, Compaq hand held/laptops/Desktop/Servers, IBM Desktops/Laptops, HP Desktops/Laptops/Handheld/Servers, Toshiba Desktops/Laptops, Gateway Desktops, Palm Pilots, HP Printers, POS (Point of Sale) Terminals.
Networking: Ethernet 10-100base, Bay Networks Hubs, Xircom Switches, ISDN and Cable Modems, Cisco Switches, Cisco Wireless, Lucent Wireless, VPN Tokens, TCP/IP, Novell Networking.
Software: MS Office 2000/XP, Exchange/Outlook, Lotus Notes, Domino, GroupWise, Oracle 8 and later, Macola, Intralink Pro Engineer 3.2 Client/Server, SMS, Vantive, Visio, UNIX Applications (Imaging, Alltel, Director), Internet Explorer, Netscape, Nortel VPN, Terminal Server, NET IQ, Norton GHOST and Multicast Server, Norton Anti-Virus, Network Associates MacAfee Antivirus, PC Anywhere, Reflection X, Intuit, Arcserve Backup, Executive, Lucent Messenger, Veritas Backup, SQL 2000, Verizon and Motorola Software, Citrix, Track IT, Crystal Reports, Active Directory, Visual Basic 6, Visual Studio, ASP, .net, MSI, Scripting with VBS, Batch, AutoIt, Java, Remedy, Vantive, Change/Service Management Request Software, HP Openview.