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It Technician Resume

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San Diego, CA

Summary:
Computer professional looking for a career opportunity in the Information Technology field where I can utilize my strong work ethic and researching skills. I enjoy the challenge of learning new computer technologies in networking aspects as well as modern business web applications and software. The drive in myself to constantly expand my knowledge base, and being able to grasp new concepts very well makes me a great candidate for employment.

Technical Skills and Experience:

  • CLIENTS:Microsoft Windows XP through Windows 7, UNIX, Linux Red Hat.
  • SERVERS:NT 4.0, Windows Server 2000, 2003, SBS 2003, Windows Server 2008 R2, Exchange server, Active Directory, Hyper-V, and minor experience with VMware VSphere, VCenter, and VMware ESX.
  • NETWORKING:TCP/IP, ISO/OSI, IPX/SPX, DHCP, DNS
  • APPLICATIONS:Microsoft Office Suite (including Outlook, Visio, and SharePoint). Also worked with Microsoft DPM, Windows Intune administration, and Acronis back up.
  • HARDWARE:Experience with hubs, repeaters, bridges, routers, wireless routers. I also have experience with swapping memory, hard drives, power supplies, CPU’s in personal computers as well as swapping hard drives in blade and tower servers.

Education:

  • Bachelors of Science, Computer Networks.
  • Associate of Science, Computer Networks.
  • Certificate of Networking.
  • General Education.

Certifications:

  • CompTIAA+ (JK0-601, JK0-602), CompTIA Network + (JK0-016)
  • Microsoft Installing, Configuring, & Administering Microsoft XP Pro (073-270)
  • Microsoft Supporting Users & Troubleshooting Windows XP OS (073-271)
  • Microsoft Supporting Users & Troubleshooting Desktop Apps Windows XP OS (073-272)
  • Microsoft Windows 7 and Office 2010, Deploying (070-681)
  • Microsoft Windows Server 2008 R2, Server Virtualization (070-659)

Work Experience:

(June 2011-April 2012) Senior IT Technician, Confidential, San Diego, CA

  • Responsible for IT support to client customers over a remote connection as well as onsite. Experienced working within a support ticketing, and billing system. I also have experience on production servers with 15-30 percent of my time being spent working on lower tier tasks in servers, both virtual and physical. Involved in coordination and implementation of Microsoft Office 365 application and Exchange mail migrations for customers with a team. Received multiple customer recognitions, and a contributing factor in customer retention. (See under Job References for Customer References relating to this position)

(October 2006-June 2008) Traffic Control Engineer, Confidential, San Diego, CA

  • Traffic Control Engineer, Confidential, San Diego, CA (October 2006-June 2008).Was in charge of maintaining and keeping an inventory of all traffic control related equipment from job site to job site. Included planning in accordance with city permits to implement a safe and logical traffic control schematic for most efficiency while solving problems that arose from job to job. Worked with a team to coordinate and deploy safe working conditions for the equipment operators while maintaining a smooth traffic flow for commuters.

(June 2003-September 2006) Wire Sergeant/Comm. Specialist Confidential, Camp Lejeune, NC.

  • MOS: 0612 (Field Wireman) who previously held a SECRET Clearance. Was responsible for tactical communications equipment in excess of $250,000 to include complete operational setup and troubleshooting knowledge, full gear inventories, and maintenance record keeping. In charge of supervising junior Marines to make sure they were on task and competent in their prospective fields. Solely in charge maintaining backup power for vital battalion headquarters command operations during OIF II &III. Was in charge of radio communications for our battalion battle captain while on duty in our Combat Operations Center.

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