INFORMATION TECHNOLOGY PROFESSIONAL:

A seasoned, proven leader experienced in managing networks in the entertainment and healthcare industries.

Excellent problem solving skills to take charge of diverse technical projects, including installing, modifying and maintaining internal infrastructures of 24-hour operations, and providing on-call technical support to troubleshoot and resolve issues related to computer hardware, software, and network. Demonstrated success in the ability to interface and consult with all levels of management and customers, as a strategic business partner. Reputation for strong work ethic, approachability, and consistent commitment to corporate success. Equipped with bottom-line-focused business philosophy with keen eye on process improvements, strong vendor/customer service relations, and cost containment.

• Project Management
• Contract Negotiations
• Best Practices Implementation
• Budget Management
• Performance Management
• Vendor Relations

Confidential, Secaucus, NJ . 2007-2009
A nonprofit hospital system that comprises five (5) historically distinguished hospitals in New York City.

IT Manager

• Handled and oversaw the purchase, installation, and life-cycle maintenance of PCs, 500 servers and LAN network connectivity equipment at all hospitals with multi-platform environments.
• Maintained current knowledge of proprietary hardware, software and network technology at all hospitals and recommended modifications, as necessary.
• Designed and implemented any new applications and distributed services to meet business requirements as needed; maintained 350 core applications.
• Led project teams charged with the planning, design, research and acquisition of new or upgraded hardware and software systems.
• Interviewed, hired and managed IT representatives.
• Managed a team of nine (9) IT engineers.
• Ensured smooth running and success of IT projects by providing the relevant support to project managers.
• Monitored and reported on activity levels and project progress, alerted management to potential issues or problems before they or as they arise i.e. issue and risk management.
• Maintained records of hospital environments and provided daily and detailed updates on troubled tickets.

Key Accomplishments:

• Introduced enterprise faxing which replaced 1000 fax machines and resulted in a significant cost savings.
• Led project team charged with Implementing Active Directory environment which included establishing metrics, progess reports, and structure design.
• Spearheaded the automation of the virus protection computer updating process.
• Implemented a Citrix environment to support 400 clients.
• Implemented SCCM throughout the enterprise.
  

Confidential, New York, NY . 1991- 2007
The world's leading live entertainment ticketing and marketing company

Regional Network Administrator 1999 - 2007

• Maintain exchange 5.5 server
• Responsible for administering, configuring, integrating and securing network systems and administering Windows 2003 MS Active Directory, including user and group administration
• Assist with installing and maintaining Cisco switches and routers
• Member of project implementation team; provide status and escalate project risks to management; coordinated new site installation
• Installed, maintained and upgraded servers and desktop PCs in the Northeast region, which consists of 10 remote sites - used Microsoft Terminal Services.
• Respond to Help Desk tickets requiring network expertise; troubleshoot and handle any and all LAN related issues.
• Research, negotiate and purchase all equipment and software for region.

Key Accomplishments:

• Successfully implemented and installed two additional servers. Wrote script necessary to install software in remote sites from desktop in New York.
• Upgraded entire system from Novell to Windows NT 2000,XP.
• Successfully managed regional budget while maximizing equipment purchases.
• Served as a resource to seven Northeast regional IT Coordinators.

Regional IT Manager1997 - 1999

• Oversaw Northeast region which consists of 30 Technicians/Coordinator whose duties included the installation, maintenance and repair of the computerized ticketing system (500+ venues and outlets) and the general office hardware and software.
• Create technical documentation as required for all network and system related changes and updates
• Interviewed, hired and managed IT representatives.
• Ensured system configuration met regional standards and provided diagnostic aid to IT representatives.
• Troubleshoot problems with Muxes, T-lines (DACS), modems and 56k, digital, ISDN lines and WAN.
• Implemented preventative maintenance schedule to ensure all equipment functioned properly.
• Successfully managed and installed three major projects, Compact Disc World, Rite Aid chains, and Woodstock. This included everything from surveying site, purchasing equipment, working with Telephone Company to install proper phone lines to actual installation of equipment.

Technical Supervisor 1994 - 1997

• Oversee day to day operation, which included prioritizing jobs, scheduling Technicians and handling customer service issues.
• Successfully maintained excellent customer relationships with all major venues in the New York area.

Technician 1991 - 1994

• Troubleshoot, repair and install computerized ticketing equipment in various sites throughout the tri-state area.

EDUCATION

AA in Electronics - Included 500 hours of applied laboratory. Courses encompassed communications, microprocessors, digital systems, instrument and control theory and basic electronics.

Microsoft MCP Certification; currently pursuing MCSE certification

TECHNICAL KNOWLEDGE

• Microsoft Exchange 5.5
• Microsoft NT, 2000, XP ,Vista
• Sharepoint 2003
• Cisco Routers +Hubs
• ISDN Lines
• MPLS
• DSU/CSU
• T1-Lines
• Citrix
• 110X Blocks 56k
• Digital Lines
• Blackberry
• Backup exec 8.3
• Altiris 5.5, SCCM2007
• Computer Peripherals

VOLUNTEER SERVICE

Confidential 2000 - Present
Confidential Basketball Coach 1999 - 2007