SUMMARY

PROFESSIONAL EXPERIENCE

Network Engineer Confidential,11/2011 - Present

• Support/Design Engineer for Asia and Jeans wear.
• Upgrade existing infrastructure at Jeans wear DC’s.
• Implement wireless networks in U.S. stores as well as Asia.
• Design/Configure/Support ASA’s in Asia stores as well as their current 2800’s.
• Configure/Implement WAE’s where needed.
• Configure/Deploy WLC 5508 Wireless Controllers
• Troubleshoot Nexus 7k and 5k devices
• Part of on-call rotation for Network Security Team
• DNS Updates/Removals/New Adds via InfoBlox DNS Appliance.

Network Engineer Confidential,08/2010 – 10/2011

• Tier III/IV Incident support for United Guaranty Corp.
• Cisco voice design, configuration, and support for UG.
• Configure/support United Guaranty’s Teleworker infrastructure.

*Projects worked on:

• MPLS and router upgrade to 100m at 3 of UG locations.
• Protecting 3 or 4 call legs on in-bound dialing.
• Removing 911 from all teleworking setups via Call Manager.
• Design and configure of remote teleworking office.
• Design and configuration of Voice Gateways for remote offices.

Tier 3 Network Engineer Confidential,03/11 – 11/11

• Network Refresh in all U.S. based Lowes stores
• Implement Cisco 2900 series routers
• Implement Cisco 3560X series switches
• Implement Cisco ASA 5520 series firewalls
• Implement Infoblox DNS appliance and run scripts as needed. Join to grid manager.

Sr. Network Analyst/Implementation Engineer Confidential,10/05 – 08/2010

• Tier II/III Escalation Incident Management support for FedEx Enterprise NOC
• Supported over 45000 Cisco devices in US, Canada, Latin America, and Asia.

*Part of the ROADS implementation team.

• Configure Cisco 2811’s, 3560’s, and 2950’s for site upgrades
• Work with telco to upgrade from Frame-relay to MPLS
• Configure BGP network and AS statements
• Configure vlans and ip’s on router
• Configure vlans and ip’s on switches

*Member of Network Project Implementation Team

• Part of Oncall rotation for FedEx Network
• Configure Cisco switches for new Gpad Project
• Configure/Add CSM’s in and out of service
• Configure Port Channels
• Configure Load Balancing
• Trouble-shoot escalated network issues
• Join conference bridges as needed
• Open TAC cases and RMA’s
• Monitor network with NMS’s
• Configure Cisco WAP’s
• Make routing changes when deemed
• Implement QoS on Freight Network

*Projects worked on:

• ROADS upgrade project
• ACL implementation project for FedEx Office
• MPLS migration for FedEx Freight
• QOS implementation for FedEx Express
• T-1 Circuit Upgrades for FedEx Office
• 3meg Circuit Upgrades for FedEx Express.

Network Engineer Confidential,11/09 – 11/2010

• 2nd Shift Network Engineer/Support Engineer for Hilton Corp.
• Primary Tier III contact for network escalation and support.
• Escalation hand-offs from 1st shift manager.
• Responsible for configuration and trouble-shooting Cisco network devices, AdTrans, Paradynes, and Nomadix’s.
• When needed I will work with the site GM to resolve onsite network issues.
• Responsible for evaluating and making bandwidth recommendations as well as doing bandwidth shaping on customer equipment to provide the guest with the best possible experience.
• Will make IP scope changes when needed.
• License upgrades when needed

Sr. Network Analyst Confidential,03/01 – 11/05

• Maintaining 99% uptime for Time Warner’s Network.
• Monitor network outages and errors.
• Reporting Telco network issues if needed.
• Opening RMA’s as well as contacting Cisco TAC when needed.
• Updating TWC’s TACACS Server when needed.
• Running weekly outage reports.
• On-call support engineer for TWC’s national help-desk locations.
• Configure routers and switches.
• Evaluate network and configure ACL’s.

Hardware:

• Experience with 7000 series, 6000 series, and 2800 series Cisco Routers.
• Experience with Cisco 7000 series UBR routers.
• Experience with 1900, 2950, 2960, 3560, 3560G , 3750, 6500 series Cisco Switches
• Experience with SUP720’s and SUP2’s.
• Experience with CSM configurations.
• Experience with 300, and 1200 series Cisco Access Points.
• Experience with Motorola WAP’s
• Experience with Cisco WAAS appliances.
• Experience with Infoblox DNS appliances.
• Experience with Axon wireless controllers.
• Experience with Cisco CMTS’s.
• Experience with Cisco UBR’s.
• Solid understanding of DOCSIS.
• Solid understanding of IP Sub Netting.
• Solutions-oriented IT Professional with proven success in trouble-shooting and implementing technical solutions to meet challenging business needs.
• Solid understanding of LAN/WAN Network support.
• Proven expertise in supporting, implementing, and trouble-shooting hardware, software, and network issues.
• Demonstrated ability to satisfy end users through analysis and problem resolution.
• Organized, take charge professional with exceptional follow through abilities and detail orientated.
• Outstanding communication skills; interfaces effectively with upper management, staff, peers, and users.

Certifications:
CCNP, CVoice, CCNA, Network +, and A+
Currently pursuing CCNP Voice

Associates Degree in ITCNS
Certified NCTI Master Tech, Senior Master Tech, Master Tech HFC Networks, and Master Tech Customer Premises

Technical Summary

• Hardware: Routers, Switches, Access Points, Desktops, Laptops, , Printers
• Software: Cisco IOS, Windows XP, 2000,
• Protocols: MPLS, BGP,OSPF, IGRP, EIGRP, RIP, TCP/IP, DHCP, DNS, Ethernet, Fast Ethernet, GigE

*Network Management: NetCure, NetCool, OpenView, SolarWinds, CIC, WUG, WLSE, StatSeeker, NetDB, NetQos, and MRTG.

Professional Experience
Confidential,Winston-Salem, TN 08/10 - present
Confidential,Collierville, TN 11/09 – 12/10
Confidential,Collierville, TN 11/06 – 08/10
Confidential,Herndon, VA 10/05-11/06
Confidential,Memphis, TN 03/01-10/05

Sr. Network Analyst

• Maintaining 99% uptime for Time Warner’s Network.
• Monitor network outages and errors.
• Reporting Telco network issues if needed.
• Opening RMA’s as well as contacting Cisco TAC when needed.
• Updating TWC’s TACACS Server when needed.
• Running weekly outage reports.
• On-call support engineer for TWC’s national help-desk locations.
• Configure routers and switches.
• Evaluate network and configure ACL’s.

Technical Training
Advanced QoS Global Knowledge, Cordova, TN 1/2010
Project Management Catalyst TC, Memphis, TN 05/05
CCNP Boot Camp Catalyst TC, Memphis, TN 03/05
Cisco ICND New Horizons, Memphis, TN 04/03
A+ New Horizons, Memphis, TN 09/02
Microsoft 2000 Networking New Horizons, Memphis, TN 06/02