OBJECTIVE

Senior leadership position in IT services delivery and engagement management

SUMMARY

• Account Director with 19 Years of IT services experience. Expertise in IT services delivery in global offshore leveraged model, engagement management, business development and operations. 15 yrs in US, 4 in India.
• Engagement/Delivery Leader for multi-program division for Fortune 10 account Fortune 10 Customer
  • Managed Service Delivery and Transitions for large engagements
  • Successfully Transitioned large programs with global teams from incumbent global vendors across multiple programs and technology areas
  • Led account inception and growth to a large size across technology areas
  • Delivery oversight for multiple programs ERP, BI, Mobility, Web, CRM, IMS
  • Operations management - financials, people, site operations, compliance, PMO head
• Governance Leader for the GDC Information Security Compliance Program for the account. Established and leading comprehensive info sec compliance program

EXPERIENCE HIGHLIGHTS

Confidential

Designation ACCOUNT DIRECTOR

Delivery Leader/Engagement Leader

• Offshore Delivery Operations Leader- Delivery Operations Leader for offshore. Program delivery, Strategic planning and executing growth, capability development, talent acquisition, infrastructure acquisition, new site readiness/certifications.
• Successfully Led transitions of large programs in ERP, BI, IMS, Web Technologies from incumbent global established suppliers to UST Global
• Established governance for transitions, transition acceptance criteria, provided project wise transition planning and tracking, transition closure, governance reporting
• Established new competencies for new service lines in ERP, BI, IMS
• Provided delivery operations governance and leadership
• Leading governance meetings with CIOs/Senior leadership. Steering Committee meetings.
• Program Managed largest Oracle R12 Implementation Fortune 10 Customer's global ERP shared services for P2P
• Portfolio of service lines Implementation, technology build, application maintenance support including 24x7 , IMS Support 24x7

Confidential

• Bottom line and Top line Tracking and review. Senior Leadership reporting/Account Reviews
• Financial Optimization planning and execution
• Weekly, Monthly, Quarterly Financials Tracking and review
• Engagement Management/Business development Identifying and leading new opportunity pursuits within account, Strategic growth planning, relationship management, leading proposal development
• Large deals in Oracle ERP, BI,
• Account mining on existing engagements
• Grew each program year on year
• Established new service lines
• Led account growth from 0 to large size
• Service Technology areas Oracle ERP 11i, Oracle R12, ETL Informatica , Oracle 10g 11g, Reporting BO, Spotfire, Oracle Reports , Mobility Hybrid, HTML5/JQuery, native iOS, Android , CRM SFDC , Testing Services and Test Automation QTP, Selenium, Provar , Java, J2EE, Flex, IMS Support, UX/UI HTML5, JQuery, CSS

Confidential

• Fox Entertainment Group was UST's first account in the Entertainment Industry and laid foundations of growth in media industry.
• Account Manager for Fox Entertainment Group
• GDC Governance Leader As governance leader, responsible for all compliance planning, implementation, tracking, staffing, audit readiness governance reporting for GDC compliance program requirements. PMO Head Responsible for all PMO operations for the BU.
• UST Global is a certified GDC partner with Fortune 10 Customer. Fortune 10 Customer's GDC Program is a rigorous, comprehensive compliance framework. Following are my specific responsibilities in this area:
• Engagement/Delivery Management for all projects with Fox Filmed Entertainment
• Service Technology areas - JDE, Informatica/ETL, SharePoint, QA
• P L - Responsible for P L management for the account.

Confidential

SOFTWARE DEVELOPMENT PRACTICE HEAD

• Provided leadership to Expert group in successfully starting and expanding its first major IT delivery initiative in the US. The responsibilities and achievements were:
• Delivery Head Program oversight business development. Projects included: Pathology Lab System, Pharmacy system, EMR and Billing systems, Fraud Detection System/Medical Transaction Clearance.

Confidential

SENIOR LEADER/CONSULTANT II

• Provided program and technical leadership in successful roll-out of the company's flagship product for multiple customers. Used by over 25 states DOT's in US, its modules included Bid Letting and Awards, Contracts Change Orders, Materials Managements, Lab Testing Management, Vendor Management, Daily Work Tracking, Payables, BI Components
• Lab Information Management Systems LIMS Architected and Project Managed the development of a Laboratory Information Management System LIMS for New York State Department of Transportation.
• SiteManager Implementation - Program Manager for projects related to SiteManager implementation at LADOTD INDOT Materials Management Module implementation and General Support Services projects.

Confidential

• A successful development manager for the company's largest flagship product.Key achievements - Turnarounds in the areas of product quality, process efficiencies, profitability, team productivity and customer satisfaction. Performed several roles in progression to development manager:
• Project Management, Managed yearly maintenance and enhancement projects for SiteManager releases for AASHTO and state DoT's.
• Product Architect Ownership of all architectural decisions for enterprise product.

Confidential

• Roles and Responsibilities included Tech Lead, DBA and configuration manager.
• Development on SiteManager maintenance and enhancement projects
• Database Management for SiteManager on Sybase, Oracle and DB2.
• Configuration Management.
• On-site visits to customer locations for product installation and implementations.

Confidential

Contributor to the development and maintainenace of a strategic enterprise Decision Support tool, iWinBid for UPS to help with its pricing decisions for international shipments

Confidential

INTERN PROGRAMMER

Developer, building a Decision Support tool prototype in PowerBuilder. Recognized for performance

Confidential

PROGRAMMER

Developer, commended by senior managers and internal customers. Maintained and enhanced reporting applications using MS Access and SQL Server. Recognized for performance

Confidential

RESEARCH ASSISTANT

Performed statistical analysis using SPMS for Risk and Insurance department. Developed reporting application using MS Access and Paradox for a National Science Foundation project.