Objective: Seeking a full time position which will allow me to utilize my 10 years of network and desktop administration skills in a multi platform environment interoperating with WAN/LAN connectivity, where a strong background in networks and desktops, effective communication skills, and a complete knowledge of server operating systems and desktop operating systems can be used to provide new and innovative ways of streamlining process and procedures effectively allowing cost savings across the enterprise.

• Ability to work on high end network equipment as well as being capable of working on workstations, pc's, networked peripherals and supporting desktops.
• Working knowledge of LAN/WAN network administration and hardware.
• Working knowledge of Windows NT/2000/2003 operating systems.
• Working knowledge of Microsoft Exchange 2003/2007
• Working knowledge of IBM servers and hardware.
• Proven ability to support Cisco hardware and software.
• Limited working knowledge of Citrix Metaframe and Presentation server .
• Organized with exceptional follow-through abilities and detail orientation,

TECHNICAL SUMMARY

PROFESSIONAL EXPERIENCE

Assistant Network Admin, Confidential

• Assisted Network Admin on a variety of projects and issues regarding the network.
• Built physical and virtual servers for the network.
• Worked on enterprise wide anti-virus project.
• Worked with shoretel phone system.
• Worked on enterprise wide faxing project.
• Used Vcenter to manage our Vmware servers.
• Worked with WSUS server in the enterprise.
• Worked with Group policy manager to adjust group policies.

Network Admin, Confidential

• Worked in the Organizational Command Center monitoring the Lowes network.
• Responsible for troubleshooting issues with Lowes network including routers, switches, servers, wireless access points and other various network appliances.
• Used BMC remedy to create tickets and keep track of work performed.
• Used Solarwinds to monitor network connectivity and devices connected.
• Used BMC to monitor alerts happening in the network.
• Contacted appropriate groups to fix issues identified by monitoring software.
• Worked with other admins to fix and identify issues.

Tools Specialist, Confidential

• Responsible for monitoring the entire network using a CA product called Spectrum Enterprise network monitoring tool.
• Responsible for adding/deleting devices from monitoring tools.
• Responsible for troubleshooting devices that had issues and correct them.
• Used CA product called EHealth to run reports.
• Responsible for monitoring IBM/Wintel servers, Cisco routers and switches, wireless access points and other networking devices.
• Responsible for tool integration into other monitoring tools.

Desktop Administrator - Confidential

• Responsible for adding, deleting and changing users in Exchange and Active Directory.
• Responsible for deploying workstations which were imaged using Symantec Ghost.
• Used Novell Zenworks to select which applications were installed on each workstation.
• Responsible for physically removing end of life workstation and replacing it with current workstation standard.
• Responsible for troubleshooting any issue that occurred during imaging or deploying workstation.
• Selected appropriate ghost image to use on different models of HP workstations.

Network/Desktop Admin, Confidential

• Provided managed services to our clients which included support of their desktops to their servers in both hardware and software
• Troubleshot Microsoft Exchange servers 2003/2007.
• Supported Microsoft Small Business Server 2003
• Supported Microsoft Exchange 2003/2007.
• Supported Cisco routers and various makes of switches and hubs.
• Supported users by phone, email, web based tickets and in person.
• Supported Windows XP, 2000 and Vista workstations and laptops in a wired and wireless configuration including printers.
• Supported Blackberry devices and Windows mobile devices and a small amount of Blackberry enterprise server applications.
• Supported Windows Terminal Server 2000/2003 boxes.
• Provided Active Directory, security and GPO support to clients.
• Worked with Outlook 2003/2007, Cisco VPN, Windows VPN, Internet configuration.
• Managed clients internet email including providing email filtering by Postini.

Server Engineer, Confidential

• Contracted to IBM to provide support for Microsoft NT/2k/2k3 servers and Windows 2000 workstations for all Belk retail stores.
• Provided support for our Citrix farm's. Compaq, Wyse and Neoware thin clients.
• Responsible for building and installing server software on IBM servers.
• Used Legato software to manage mirrored servers in all retail locations.
• Responsible for imaging and deploying IBM workstations.
• Part of the Citrix server/farm team to resolve any server or farm issues
• Troubleshot Microsoft Exchange 2003/2007/2010 servers.
• Participated in creating an exchange 2000 to exchange 2007 server migration plan for a single server project
• Limited experience installing Blackberry Enterprise Server and setting up Blackberry devices.
• Worked with VMWare running on 2003 server.
• Worked with configuring server backups using Veritas Backup Exec.
• Worked with Outlook 2003 and Outlook 2007 on user's workstations connecting to a Exchange 2007 server.
• Configured workstations to connect to a Terminal server and installed software for users on same Terminal server
• Configured server raids and hardware to meet specific hardware guidelines.
• Active Directory administration and management which included Group Policy administration.

Network Engineer, Confidential

• Contracted to Hewlett Packard to support legacy networking equipment and servers.
• Responsible for supporting HW/SW on Microsoft NT/2k/2k3 servers.
• Responsible for limited support of Microsoft SQL and IIS servers.
• Assisted in Cisco switch upgrade across network.
• Supported users when experiencing issues that pertained to Microsoft servers.
• Supported Microsoft Active Directory and users.
• Supported server running VMware ESX.

Systems Analyst, Confidential

• Coordinated with DTS group in setting up file transmission methods which included HTTPS, FTP/PGP, SecureFTP, SSH-SCP, SSH-FTP.
• Created technical documentation in the form of request and design documents for each transmission.
• Assisted clients in the testing of file transmission protocols thru the sending of data and reception of data.

Network Admin/Desktop Support, Confidential

• Contracted to Dept of Homeland Security in support of the National US Visit project for the Customs and Border Protection Agencies in which I participated in combining three government agencies networks into one.
• Used Tivoli for change/config mgmt to push updates/patches, desktops as well as configure, inventory, admin.
• Used Veritas Backup Exec 11.
• In charge of all desktops hardware and software.
• Administered users which resided in Novell NDS and Microsoft Domain's and AD networks for the South Atlantic region.
• Responsible for reimaging and deploying Windows 2000 and XP desktops.
• Troubleshot various Novell server and Microsoft server OS issues.
• Administered Novell and Microsoft 2003 servers in the enterprise.
• Was part of Global backup team.
• Responsible for setting up Lotus Notes and Exchange clients on the workstation.
• Used Consoleone and Remote console to administer Novell 6.5 servers and NDS.

Network Admin/Desktop Support, Confidential

• Served as Level 2 Support for pre-migration and post-migration issues.
• Responsible for maintaining user ID's, NDS and AD security, creating or modifying login scripts, setting space limitations, organizational units, print servers, queues and printer objects, user templates.
• Administered users in Microsoft Active Directory which included usage of Group policies.
• Administered Novell, Microsoft and Citrix Server issues.
• Troubleshot Desktop issues for post server migration issues.

Network Engineer, Confidential

• Installed, configured and used various forms of network-monitoring tools with emphasis on tools that enhanced wan data flow and wan performance.
• Supervised and managed 3 other team members in day to day operations and provided performance reports to up level management.

• Monitored, troubleshot and configured Cisco routers and switches, Cabletron Smart switches, AT T Paradyne Framesaver CSU/DSU, Adtran ISDN modems, 3com Hubs, APC Master switches and APC UPS 2200 1200's and other network equipment.
• Supported Cisco hardware and software with focus on OSPF, RIP, EIGRP and BGP routing protocols as well as enabling Qos within the network infrastructure.
• Monitored network using HP Openview, Micromuse Netcool, Servers Alive, CiscoWorks, Compaq Insight Manager for Novell and NT, RouterPm, BMC Patrol and NetScout probes and using SNMP traps.
• Administration of Ciscoworks 2000 which was responsible for installation, configuration and patching of Ciscoworks server.

LAN/WAN Engineer, Confidential

• Responsible for entire LAN/Wan network which included Corporate Office and 7 remote sites their servers, Cisco routers and switches, backups and restores and other infrastructure equipment and documentation.
• Assisted in the configuration, setup and installation of VOIP which included enabling Qos between Headquarters and 7 remote sites with 1 site being International.
• Created Enterprise wide backup solution and exchange email systems.
• Built Microsoft servers, installed software and configured them for network including raid configuration, OS installation and configuration including Microsoft Exchange installation, Citrix installation and administration, DHCP, WINS and DNS configuration
• Responsible for backup procedure using Arcserve, including backup agent for Exchange and backup agent for open files and the disaster recovery option.
• Responsible for all Cisco and Nortel Routers, switches, and hubs.
• Responsible for installation and configuration of the Guardian Firewall.
• Responsible for customizing firewall strategy.
• Responsible for Enterprise wide Antivirus protection.
• Used various network troubleshooting and monitoring tools which included Fluke cable testers, network sniffing and analysis packages.