Education
    

          
College Preparatory

          
Focus on         Computers and Accounting 


      
Career Computer    and Network Technology

      

          
Microsoft Certified Professional (MCP)

        
CompTIA A+

        
Security+

      

  
  
    
      
Professional    experience

    
Confidential

  2001  -     present        Thomaston, CT

      

          
Installation,         configuration, maintenance, and troubleshooting PCs, networks, and         internetworking hardware and clients.

        
Inventory of computers, networking components, and         electronic devices.

      

      
Confidential, Windows Administrator

  2002  -     2006        Bethlehem, CT

      

          
Installation,         configuration, maintenance, and troubleshooting PCs, networks, and         internetworking hardware and clients.

        
Inventory of computers, networking components, and         electronic devices.

      
          
         Implement and manage Active Directory server and clients on Server         2000/2003 environments.

      

      
Confidential

  March1, 2006  -  July 1,    2007    Southbury, CT

      

          
Perform         problem determination and/or problem resolution

        
Engage support / handshake with customer         as required

        
Initiate text page alerts for sev 1         problems & multi-site outages

        
Initiate & monitor critical situation         conference calls

        
Create, reassign, or close problem record         as required

        
Receive inbound calls for problems and         changes per process.

        
Support various environments, OSs, and         applications, including Linux/UNIX, all versions of Windows, MS-DOS,         Solaris Sun, Oracle, SQL, Siebel, Sybase DBs, and various hardware         devices.

        
Coordinate         change work with other departments and customer environments for         seamless transition.

      

      
Confidential  -  Network Administrator

  July 9, 2007  -  September,    2007    Newtown, CT

      

          
Installation,         configuration, maintenance, and troubleshooting PCs, networks, and         internetworking hardware and clients.

        
Inventory of computers, networking components, and         electronic devices.

      
          
 Implement and manage Active         Directory server and clients on Server 2003 / Novell Netware environments.

        
Customer         and internal support provided for proprietary application product.

      

      
Confidential  -  Operations Analyst

  September, 2007  - October,    2008    Southbury, CT

      

          
Perform         problem determination and/or problem resolution

        
Monitor and maintain all aspects of         multiple Windows and Unix based production workstations.

        
Perform daily activities on various OS's         and DB's, as well as perform environmentally specific duties on multiple         in-house and commercial applications.

        
Drive critical issues to resolution, and         coordinate corrective action / change implementation with the customer.

        
Resolve and/or workaround problems within         the CLS. Help to prevent potential problems.

        
Take calls from the customer when         required. Log all incoming problems with accurate detail by         adhering to the Call templates to ensure that all necessary initial         information for Problem Determination is gathered.

        
Proactively work to automate manual         tasks, removing the potential for human error

        
Continuously         strive to improve knowledge and experience of the CLS infrastructure and         network, the CLS application, the CLS business functionality, the CLS         business time line and the existing monitoring and automation tools.

      

      
Confidential  -  Technical Lead

      October, 2008 -    Present    Southbury, CT

      

          
Both reactive and proactive.         A customer facing position in a demanding support organization. Its         prime role is communication, having the ability to articulate complex         problems to the customer in pressure situations

        
Think clearly and logically         to resolve problems when they occur. Need to be self-motivated,         forward thinking, innovative, intuitive, able to 'think outside of the         box', and have the ability to take a team along with their ideas is key.         The role covers a number of aspects both         technical and managerial encompassing.

        
Attend various workshops and reviews to         discuss project Change and Work Requests. These will include (for         example) feasibility analysis, Impact Analysis, Project Definition,         Macro Design, Micro Design, Detailed Design, Test Strategy, Service         Acceptance, and Technical Implementation planning.

        
Coordinates/Balance         projects

        
Responsibility         to highlight project issues to SD Management 

        
Support project plans  -  avoid last minute panics due         to poor planning 

        
Minimize risk by proactively identifying         service improvements i.e. automation of tasks, introducing monitoring         checker scripts, document/procedural updates, and manual checks to help         mitigate against long term problems.

        
Understand the technical risks and their         mitigation (technical and customer) for the solutions proposed by the         support team(s

        
Provide on call and remote support when         required

        
Management and coordination of both         technical and non-technical personnel/support teams