Experience:

March 2009 – present Systems Administrator
Confidential. - Newport, RI

• Providing support for nearly 2000 users with various computer related issues.
• Rotating various roles within the Information Resources Department such as Help Desk support, Field Technician, Desktop Engineer and Systems Administrator.
• Creating, deleting, and fixing users accounts and computer accounts via Active Directory.
• Creating, deleting, and fixing print queues using Print Management on the print server.
• Creating, deleting, or fixing group policies using Group Policy Management Console.
• Administering DNS, DHCP, ADFS, File Servers, among others totaling to roughly 120 servers.
• Installation of nearly 1500 Windows 7 upgrades deployed using a PXE boot method.
• Support of all Apple iMac’s connected to the network.
• Primary support for the naval messaging systems which include NREMS and NICE.
• Supporting approximately 700 iPad units issued to all the students.
• Assist users with any Android or iPhone devices that wish to connect to the secure wireless network.
• Monitoring Microsoft Server 2008 R2, Server 2008, and Server 2003 servers using Microsoft Systems Center Operations Manager.
• Using Microsoft Data Protection Manager for all network data backups and performing weekly tape backups and bringing them to an offsite storage facility.
• Administering 10 Microsoft Exchange 2003 servers which will be shutdown as the migration to Google finishes.
• Using VMware vSphere to monitor, create, remove and administer all virtualized servers.
• Performing weekly patches, or updates to all servers.
• Working on various projects such as physical to virtualization of servers and clients, Google Apps for Governement, Apple image deployment, creating an image specifically designed for Deep Freeze, and implementing Quest Active Roles Server into our Active Directory for better control of user accounts among other features, and numerous other projects.
• Cooperating with other departments such as Networking or Information Security to make sure all systems meet any requirements before deployment or if issues arise to troubleshoot the problem and if it resides under the responsibility of the other departments to make them aware of it and assist them in fixing it if needed.
• Assisting users via phone, email, remote desktop or a personal visit.

March 2008 – March 2009 Computer Specialist
Confidential - Newport, RI

• Working for the Navy War College as a computer support specialist
• Providing support for nearly 2000 users with various issues which include hardware, software, remote sites (VPN), network issues, etc
• Rotating various roles within the Information Resources Department such as Help Desk support, Field Technician and Desktop Engineer
• Creating, deleting, and fixing users accounts via Active Directory
• Assisting users via phone, email, or personal visit

June 2007 – March 2008 Computer Support Technician
Confidential, Newport, RI

• Worked on the NMCI (Navy Marine Corps Intranet) as a technician included repairing, installing and maintaining over 3000+ desktops/laptops and printers located on the base
• Using a ticketing system called Remedy was how customers reported an issue. It is then received by a technician and proceeded to be troubleshot
• Issues include anything from broken power supply to fixing profiles as an administrator using Active Directory to troubleshooting network connectivity issues

January 2006 – September 2006 Electronics Mechanic
Confidential, Portsmouth, RI

• Installing, troubleshooting and repairing electronic equipment such as Radar and Communication Systems onboard naval submarines
• Troubleshooting aforementioned systems using test equipment such as multimeters, spectrum analyzers, and oscilloscopes
• Making repairs to equipment at the system level and the component level using high reliability soldering techniques

March 2005 – January 2006 Computer Support Technician
Confidential.

• Worked on the NMCI project on Portsmouth Naval Shipyard and was responsible for repairing 4000+ PC's and maintaining the legacy and NMCI networks until the NMCI network was fully cutover
• Needed to repair PC's that had hardware or software issues such as hard drives or Microsoft Office applications
• Using Active Directory to add/remove profiles or lock/unlock profiles also assisting customers using VPN access that were working from home or on the road
• A ticketing system called Remedy was how PC's were reported broken or having certain issues that must be attended to

October 2003 – March 2004 Lead Technician
Confidential

• Installed and maintained over 3,000 computers on Groton Base in Ct. for new Navy Marine Corps Intranet (NMCI) contract
• Supervised 18 technicians while coordinating with Military to make sure all procedures were done accordingly Supported legacy and NMCI networks until the NMCI network was fully cutover using a ticketing system called Remedy
• Repaired all hardware and software issues including motherboard and power supplies to Microsoft Office and other job specific applications

July 1999 – June 2003 Information Systems Technician
Confidential

• Acquired a Top Secret Clearance in order to provide mission critical voice and video circuits for over 2000 clients
• Responsible for computers, phone lines, Internet, e-mail, voice and video circuits, satellite imagery, and Naval messages
• Maintained communication watch logs and performed a daily inventory of all cryptographic material and equipment
• Reported directly to the Commanding Officer with up-to-date news and events
• Issued a Counter Intelligence Polygraph shortly before my honorable discharge and also awarded a Good Conduct Service medal

Education:
MCITP Certified, 
MCTS Certified, 
MCDST Certified,
MCP Certified,
Comptia Security + Certified,
Comptia A+ Course,
Transmission Systems Technician School, 
Digital Wideband Transmission School, 
Antenna Maintenance School, 
Information Systems Technician School, 
Navy Basic Training,
High School Diploma.