CAREER SUMMARY Highly motivated, detail oriented Network System Administrator, with extensive Data Center experience. Effective at communicating technical solutions to executive management and end users. Proven ability to plan, design, and implement IT operations in a variety of environments. Successfully developed and managed cross-functional teams in the pursuit of productivity and quality. Known for identifying solutions that provide cost savings as well as satisfy technical requirements.

TECHNICAL PROFICIENCIES

Operating Systems:VMware ESXi 4.1, Windows 2008/2003/2000/NT4.0/3.51 Server & Workstation, Novell Netware 4.x/3.x, Linux, UNIX, DOS, Mac OS X, Windows 7/Vista/XP/ME/9x/3.x, Mac OS XNetwork Protocols & Services:HSRP, VRRP, VLAN, VPN, RRAS, NAT, TCP/IP, IPX/SPX, NETBEUI, NETBIOS, DLC, Active Directory, DDNS, WINS, DHCP, SMSHardware:Cisco and HP (routers, switches, firewalls, VoIP), Compaq, HP, IBM, Lenovo, Dell, Epson, 3Com, Linksys, Belkin, Okidata, Apple (MacBook Pro, iPad, iPhone, iTouch)Software:HP Procurve, Intrusion Detection System (IDS), Defender, ColdBlue, Symantec Enterprise Protection, McAfee Console, Network & Host -based Intrusion Detection Systems (NIDS/HIDS), Legato, Arcserve, Backup Exec, LANDesk, Citrix Metaframe, MS Office 2007/2003, XP/2000/97/95/4.3, MS Project 2007/2003, MS Visio 2007/2003, SharePoint 2007, SAP, Maximo, Exchange, Domino 6/5, Notes 6/5, ACT, Ghost Enterprise, Crystal Reports, Business Objects, SugarCRM, Oracle, SQL, PeopleSoft

PROFESSIONAL EXPERIENCE

Confidential, Middleboro, MA 2008 - 2011Plant Systems Administrator

• Supported day-to-day IT operations at two MA locations and supervised Client Technology Analyst.
• Consolidated 12 physical servers domain into a three hosts VMware ESX 4.1 cluster resulting in a $75,000 hardware cost savings.
• Implemented new Warehouse Management System including a wireless system for a 650,000 sq. ft. plant resulting in a raw to finish production tracking and ROI of $160,000.
• Designed and implemented a Data Center UPS and building generator with a 99.9% uptime rate for the manufacturing plant.
• Maintained Server and Workstation installation and configuration (HP, IBM, Dell).
• Supported intranetworking equipment installation and configuration (HP ProCurve, Enterasys).

Confidential, Mansfield, MA 2003 – 2008
IT Support Specialist
Supported all IT systems including, but not limited to, WAN/LAN equipment, desktops, laptops, printers, Blackberries, GPS units, IP phones and analog connections. Maintained, analyzed and repaired hardware, software and related equipment. Identified, monitored and resolved potential issues and existing issues on IT systems including, but not limited to, hardware issues, software issues telecommunication issues and data transmissions. Provided support desk assistance and work order data entry and administration. Organized inventory tracking for IT systems and applications, data entry and project tracking on databases and documents. Maintained adequate stock of computers, printers and peripheral supplies.

• Successfully implemented VoIP across several sites by removing the PBX phone system and integrating CISCO IP phones simplifying the phone system for multiple sites.
• Effectively designed and implemented a semi-annual maintenance system for blackberries, GPS and laptops for management and outside sales staff in a proactive approach to minimize future repairs and keep equipment updated.
• Restructured conference room incorporating plan design and implementation and equipment installation in order to integrate training room capabilities.
• Accountable for migrating a satellite site to a fully functional site within a tight time frame, awarded a 15% annual bonus for outstanding effort and outcome.

Confidential, East Providence, RI 1992 – 2002
Infrastructure Engineer (2000 – 2002)
Accountable for the plan, design, implementation and support of multiple network environments: Windows 2000 and NT Multi-Master Domains, Novell, Linux and UNIX network environments. Performed installations and day-to-day administrative tasks for Citrix WinFrame. Documented procedures for the design and implementation of server’s backups, support, maintenance, installations and upgrades.

• Domain migration from Windows NT4 to Windows 2000 including domain name changes.
• Effectively provided client upgrades, from Windows NT 4.0 to Windows 2000, and Microsoft Office 97 to Microsoft Office 2000.

Client Server Technical Analyst (1997 – 2000)
Performed testing and documentation of procedures and troubleshooting of all printers, servers and clients’ operating systems and business applications. Provided strategic backup activities, implementation, documentation of procedures and maintenance of software and hardware. Managed business environments, hardware/software support and full operational support of the production environment. Communicated on a frequent basis with management, end-users, technical service personnel, applications specialists and hardware vendors. Documented and implemented procedures for a Disaster Recovery Plan that was tested on a yearly basis. Ensured end-user satisfaction was achieved and maintained.

Loan System Analyst (1994 – 1997)
Administered databases and network security access for all system users. Designed ad-hoc management reports and daily, weekly and monthly corporate reports which utilized DataEase, Microsoft Access and Microsoft Excel. Responsibilities included the development, maintenance and on-going support of a mortgage loan tracking system database on DataEase. Trained mortgage operations staff for all data entry into mortgage loan tracking system.

Team Leader, Mortgage Processor/Underwriter (1992 – 1994)
Managed and advised a team of underwriters and processors. Processed conventional, VA, FHA, FHLMC, CRA and Portfolio mortgages. Processed transactions through communication with loan originators, real estate agents and customers in order to achieve proper documentation.

CERTIFICATIONS
VCP-VMware vSphere 4.1 
Microsoft Certified System Engineer
Managing and Maintaining a Microsoft Windows Server 2003 Environment
Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment
Microsoft Windows 2000 Server and Professional
Implementing, Administering and Designing Microsoft Windows 2000 Network Infrastructure
Implementing, Administering and Designing Microsoft Windows 2000 Directory Services
Designing a Microsoft Windows 2000 Server Migration Strategy
Designing Security for a Microsoft Windows 2000 Network

Certified Network Administrator for NetWare 4.x
Microsoft Certified Professional
Microsoft Windows NT 4 - Internetworking TCP/IP
Microsoft Windows NT 4 - Enterprise Technologies
Microsoft Windows NT 4 - Core Technologies
Administering Microsoft Windows NT 4