Executive summary:

Over 9 years of enterprise IT projects life cycle experience on designing, deploying, administrating, maintaining and supporting enterprise Microsoft platforms and customized business applications. Experienced on managing project requirements, developing project plans, diplomatic business approach on global customer relationship, allocating work, conducting status meetings and customer reviews, Technical Support, System Administration and Network Management.

Areas of Expertise

• Design, Setup, Configuration Administer Windows 2003/2008/2012 Active directory.
• Migration, Setup, Configuration and Administration of MS Exchange Server 2003/2010.
• Microsoft SQL Server Setup and Administration. Knowledge of configuration.
• SCCM 2007/2012 Setup, Configuration and Administration.
• Windows 7 Deployment.
• Setup, Configuration admin of Microsoft ISA Server, IIS and Mcafee EPO 3.X,4.0.
• Setup, Configure WSUS for server patching and WDS for Server imaging
• Configuration of workstations in multi-vendor environments.
• Virtualization VMware ESX/ Hyper V
• Network Management , Cisco Routers and Switch
• Backup and Disaster recovery planning

Professional experience:

Confidential

System Engineer

• Maintain and trouble shoot DNS, DHCP and network connectivity issues.
• Troubleshooting issues related to Active Directory DFRS replication, Group Policy, Terminal Server Licensing, Policies Profiles, Security, Authentication, Access Control etc.
• Responsible for all aspects of Active directory operations including scripting, Backup/Disaster Recovery planning, implementation and testing.
• Experience in Active Directory Services Administration in multiple domain and forests.
• Experience in Active Directory Migration from 2008 r2 to 2012
• Configure and Support Domain Trusts, Group Policies and DFS
• Responsible for procuring new servers for End of Life servers for AD

Confidential

System Engineer

• Implemented San Storage per customer requirements on Physical servers.
• Worked on escalations from Level two and level three Support reps regarding MSCS Clustering and SAN Issues.
• Worked with Network Engineers in creating new ISCSI VLANs for ISCSI Connectivity.
• Add new virtual Servers to Hyper-V and making sure they connect to other servers in the network
• Create and troubleshoot network connections for Hyper-V Virtual machines
• Created and supported HyperV clusters.
• On boarded new HyperV Clusters into SCVMM.
• Troubleshoot agent health issues with servers.
• Import and export new Management packs into the SCOM System.

Confidential

System Analyst

• Engage with Global change operations team and execute the complex infrastructure project as per the standard SLA on delivery of the servers.
• Windows server 2008 R2 installation, deployments, troubleshooting and automation.
• Window Server 2008 Hyper V virtualization configuration for servers.
• Installing IIS, binding websites.
• Created and managed server clusters using round-robin algorithm and NLB clustering techniques for Load Balancing the applications.
• Generated CSR's and Installed SSL certificates for the websites, to ensure a secured communication between the client and the server.
• Mentoring the team on technical and process front.
• Responsible for scheduling the system upgrades with approval of stake holders.
• Responsible for ordering new servers for new/existing applications with all platforms.
• Collaborating with build engineering and Global change operations team in every monthly release for any change requests on production.
• Responsible for procuring new servers for End of Life servers..
• Generating reports on OS compliance, SQL compliance, Sankit compliance, IPAK compliance.
• Used tools like ITSM, Fast RFC to create tickets for all the Infrastructure changes on servers.

Confidential

Consultant

Windows Server

• 24 7 Support for Windows 2003 / 2008 server in both 32-bit and 64-bit platforms
• Experience in Active Directory Services Administration in a very large network
• Monitor the systems proactively to trace potential problems and take corrective actions.
• Migrate existing hardware and software into the Windows 2003/2008 servers division
• Create and Manage users and group rights over the network for accessing network resources.

Virtualization Hyper V

• Deploying and administering virtual machines with the self-service portal.
• Administration of hosts and virtual machines with SCVMM 2008.
• Set up Virtualized test environment using Windows server Hyper V technology.
• Migrate the existing test infrastructure to a virtualized environment

MS Exchange Server

• Administer and Support MS Exchange 2010 in a Production Environment
• Responsible for daily administration of Active Directory and Exchange server
• Set up mailboxes, remove mailboxes, and create new groups, set up exchange calendar.

Windows XP/7

• Install and Configure workstations and join them to the domain
• Check the performance of the system
• Troubleshoot and upgrade systems
• Use SCCM 2007 to deploy Windows 7 in a test environment
• Install and Configure Windows 7 Operating System in a test environment to analyze it's pros and cons before deploying it in Production

Networking

• Install and Configure LAN and Corporate WAN with Cisco Routers
• Replace some wired LAN's with wireless network for the entire network structure in some offices
• Configure and troubleshoot TCP/IP and resolve network related problems
• Monitor Network and Analyze network efficiency using tools like Wireshark

Backup Support and Maintenance

• Daily Backup/Restore Services and disaster recovery
• Set up and Manage Network Printers and Remote Access
• Protect workstations from attacks by installing antivirus software
• Provide On-Call Support to respond to critical operational problems after business hours

Confidential

System Administrator

Responsibilities:

• Support, Troubleshoot and maintain Windows 2003/XP Environment.
• Involved in Installation, configuration and maintenance of MS SQL Servers.
• Created logins, users and roles and map them to server roles.
• Responsible to importing and exporting data to and from database.
• Worked on moving databases by attach and detach method and Copy database method.
• Scheduled a backup plan using Database Maintenance Plan wizard.
• Responsible to restore database from backups.
• Test airline applications as per SITA's guidelines and certify applications.
• Setup and maintain Symantec Antivirus 10.0 corporate edition.
• Create group policy objects GPO required for the Airlines applications.
• Write scripts to modify registry through batch files.
• Test and troubleshoot application runtime issues.
• Support Windows 2003 and Exchange 2003 environments.
• Monitor and manage MOM 2005.
• Support WSUS 3.0 for server and workstation patching.

Confidential

Sr. Support Specialist

Responsibilities:

• Administered server consolidation program through use of VMware ESX server and VMware Virtual Center.
• Experience in Active Directory Services Administration and troubleshooting.
• Maintain and trouble shoot DNS, DHCP and network connectivity issues.
• Automate day to day user requirements using VB scripts.
• Support Windows 2003 and Exchange 2003 environments.
• Installation and configuration of websites and ftp sites on IIS 6.
• Involved with development team to implement various IIS websites in pre-production and production.
• Used SCOM 2007 and HP insight manager for monitoring server performance.
• Assigned storage space for servers from cx600/cx700/cx380 using NaviSphere Manager.
• Created RAID groups, binding LUNs, creating Meta LUNs, creating Storage groups, registering Hosts.
• Managed and configured Legato networker Backup Server to manage backup.
• Used EMC Replication Manager for Exchange and SQL Database Backups.
• Experience with various Hewlett Packward HP And Dell Server Hardware.
• Performed complete documentation of all systems including system design, operational history, backup program, disaster recovery procedures and patches
• Provided 24/7 technical support for computers and peripheral equipment for on-site and remote staff.