SUMMARY:

• ACL's and NAT and PAT on Cisco Routers
• RIP, OSPF,EIGRP on Cisco Routers
• VTP,STP, RSTP on Cisco Switches
• Network Troubleshooting Cisco Switches and Routers
• VMWare Esxi 5.1 technician
• Server Admin, Support on Windows 2008 R2Servers
• Extensive knowledge and experience supporting computer hardware and software in a Windows XP and Windows 7and 8 64 Bit and 32 Bit Environment.
• A career oriented IT professional with over 13 years experience. Proven computer, troubleshooting and networking skills. Outstanding communication, leadership skills and abilities. MCSE MCP CCNAand A Windows 2008 Server Certified.
• HP Data Protector backups and restores
• Configurations of Desktops including TCP/IP, WINS, DNS and DHCP.
• Extensive application support experience with MS Office 2000/2003/2007/2010
• Working knowledge of a range of diagnostic utilities for troubleshooting network connectivity, applications and workstation and phone systems
• Identified and documented resolutions to complex desktop support issues.
• The ability to absorb utilize information quickly.
• Exceptional communication skills.
• Citrix Support and VM Ware Support specialist

EXPERIENCE:

Confidential

Present Server Admin/Network Admin/Executive Support

• VMWare Esxi 5.1 roll out and upgrades on all DL360 HP Servers Gen 6
• In charge of all Windows 7 and 8 images testing and then deployment
• Network admin CCNA Certified troubleshooting all issues on Cisco and HP Switches
• VTP,STP,RSTP on Cisco Switches
• RIP,OSPF,EIGRP experience Cisco Routers
• ACL's also NAT and PAT set up and deployment
• Provide 2nd and 3rd level support.
• VPN Specialist, connection issues, IP issues DNS issues
• Supported over 400 users in this Environment
• Planning and Inventory for Deployment of Window 7 and 8 64 bit and 32 bit OS
• Troubleshooting all Outlook issues with Blackberry and Webmail access
• Imaging all machines of Windows XP, Windows 7 and 8, Windows Vista, and Win Server 2003 and 2008
• Router configuration and installation
• Network troubleshooting, IP issues, Cable issues, Router issues, Closet issues.
• Citrix Setup Configuration and Training
• Active Directory: account creation, mailbox setup, and group management
• VMWare setup configuration and training and troubleshooting
• All Updates Service Packs, Anti Virus, all Patching on Desktops and Servers
• Cloning Desktop Images for Accounting, Traders and Lawyers with Windows 7
• Troubleshooting VPN issues, remote access, and DNS issues
• Adding users and computers to the correct OU in Active Directory, updating group policy
• Troubleshooting Citrix Server Problems, Log in issues and Applications issues
• Account creation on Blackberry Enterprise Server set up and Phone connection

Desktop Support/Senior Help Desk/Server Admin

• Upgrades on all systems from XP to Windows 7
• In Charge of all Rollouts and Patches On Computer Systems and Servers
• Upgrades on all system from MS Office 2003-MS Office 2010
• Set up Video Conferences for 5 Executives from NY to Colorado to Atlanta
• Imaging all machines from Windows XP to Windows 7
• Up grades on all Laptops and VPN connections to Windows 7 and MS Office 2010
• Assisting users with all issues with Citrix Server and application issues
• Domain Admin for the company. All backups with Backup Exec.
• Remote assistance to users in all States.
• On Call overnight for Server Support, ILO connections and remote Desktop to Servers when issues arise
• Rolling out all of Colorado and Atlanta and New York to Windows 7 and MS Office 2010
• Installing all applications the users had when using Windows XP Professional on to the new Windows 7 machines
• Troubleshooting all issues with applications on New Windows 7 machines making sure every thing works
• Moving Traders on the trading floor and users to new locations, setting up users on new scanners and printers
• Blackberry Enterprise Manager-Setting adding users on BES activating there Blackberrys
• Use Active Directory and proprietary software to unlock, reset and add app groups to user profiles.
• Setting up users with Multiple machines and Screens
• Network Troubleshooting, Phone Troubleshooting, DHCP Troubleshooting

Desktop Support/Senior Help Desk/Server Admin

• Team Track ticketing system to write, track and escalate issues on a daily basis.
• Use Active Directory and proprietary software to unlock, reset and add app groups to user profiles.
• Extensive application support experience with MS Office 2000/2003/2007 XP, OSX,Vista, Windows 7 Desktop support specialist
• Help Desk, Desktop Support-Over 10 years experience
• IpSoftphone Installation and configuration VOIP
• Remote Assistance-WebEx, Instant Messanger, Alteris,DameWare
• Apple OSX troubleshooting, Panther, Tiger, Leopard
• VPN Specialist, connection issues, Ip issues DNS issues
• Supported over 250 users in this Environment, 100 users offsite, remote assistance
• Asset Inventory Manager of Desktops, Laptops, Printers and all Black Berry Devices
• McAFee updates and Patching on all desktops and servers
• Q/A of IBM, Dell HP laptops to distribute to users testing all applications and profile
• Phone system/network connection and internet access technician
• Router configuration and installation
• Wifi setup configuration and training
• VMWare setup configuration and training
• All Updates Service Packs, Anti Virus, all Patching on Desktops and Servers
• Troubleshooting VPN issues, remote access, and DNS issues
• Creating User accounts in Active Directory and Mailboxes on Exchange Server
• Provide 2nd and 3rd level support for HCL Technologies.
• Troubleshooting Citrix Server Problems, Log in issues and Applications issues
• Account creation on Blackberry Enterprise Server set up and Phone connection
• Troubleshooting Developer Applications Oracle and Database issues
• Troubleshooting all known issues with Blackberry's phone issue's and 3rd party software
• Troubleshooting all Outlook issues with Blackberry and Webmail access
• Array Configuration and Drive set ups on Windows Servers
• ESX troubleshooting, Infrastructure VM Ware support specialist
• Building Servers installation of Windows Server 2003 and 2008
• Application troubleshooter engineer 2nd and 3rd level
• Trading Floor Experience-Bloomberg installations and keyboard finger print installs
• Strong skills with Remedy ticketing system to write, track and escalate issues on a daily basis.
• Provide 2nd and 3rd level support for Investment Banking, Equities, Legal and Compliance, Operations and back office divisions totaling over 6000 users onsite and 20 Executive users
• Exchange experience, ex merge, mailbox troubleshooting, back-ups, cleaning transaction logs
• Server upgrades and Patch installation Domain Admin Experience
• Profile troubleshooting on the Citrix Terminal Server
• Citrix Server Admin Farm evaluation application troubleshooting
• Use Active Directory and proprietary software to unlock, reset and add app groups to user profiles.
• Coordinate with NetworkCommandCenter to standardize port settings to 100/Half and Full Duplex.
• Q/A of IBM laptops to distribute to users testing all applications and profile
• Router configuration and installation
• Wifi setup configuration and training
• Troubleshooting VPN issues, remote access, safeboot and login in issues
• Safeboot administrator setting up users with log in and passwords for safeboot, group placement
• Perform restores from snapshot as required coordinate with Command Center/Media Management for tape restores
• Extensive Blackberry and Blackberry Enterprise Server support
• Troubleshooting Developer Applications Oracle and Database issues
• Application troubleshooting with all applications, Excel add-inns, Microsoft Outook profile issues
• Working remote or at Desktop with users to help and diagnose problems and fix all issues
• Expertise with diagnosing and solving problems with printers and hardware within pc's.
• HP printers 5SI's, 8000's, 9050's, 4345MFP's, 9000's HP Color 4550's, 5500's, 5550's
• Setting Static IP's default gateway and subnet mask for all printers
• Ipsoftphone installation and training
• Troubleshooting applications through REGEDIT
• Disaster Recovery Set up and implementation
• Windows Server 2003 and 2008 installation and configuration
• Blade Servers Proliant HP and IBM Blade Server Technology

Desktop Support / IMAC / Hardware Support

• Ensure timely response to the Help Desk calls and enter the appropriate information in a common database.
• Follow up with the appropriate internal/external escalation source as well as the end-user to ensure problem detection and resolution.
• Performed restores from snap shot as required coordinated with Command Center/Media Management for tape restores.
• Support MS Office 2000 /2003/ XP , MS Outlook, as well as proprietary excel add-ins. Also support other vendor applications as well as proprietary software and Blackberry support
• Support with all software related issues
• Outlook troubleshooting, pst migrations, configuration of profile, connecting to Exchange Server
• Setting up Laptops with profile and Safeboot
• Configuration and VPN set up.
• Troubleshooting VPN, remote access issues, safeboot ext.
• Installing and setting up work stations with dual screen, switchboxes and special hardware
• Printer troubleshooting, diagnostics and repair
• Administrator for Human Resources and Admin Services
• Support 3-4 Executives for Time Inc.
• OSX troubleshooting
• Application installation, diagnostics and troubleshooting and repair
• Hardware and software repair
• Blackberry and Palm troubleshooting

Desktop Support Help Desk

• Help Desk, assisting users with all application issues, log in issues, trading issues
• Resolving issues with Bloomberg, Market Data applications, all trading issues over the phone
• Resolving issues with all laptops, printer and scanners
• Building and configuring laptops and Pc's for deployment
• Resolved and repaired software and hardware issues with employee's computers.
• Configuring software through REGEDIT32
• Using Remedy to log calls and send tickets to appropriate teams
• Going to Bank Executive's offices to resolve issues in person
• Assisting with trading floor desktop support to resolve complex application issues at users location