PROFESSIONAL PROFICIENCY

• OS: Windows 95, 98, NT, 2000, XP, Windows 7 8, Server Server Confidential
• R2, Confidential
• . Mobile: Android, iOS, Blackberry, Windows Mobile, and Palm on various hardware brands and devices.
• Hardware: Dell Certified on various platforms , SAN, NAS, Thin Client, WYSE, Cable Head End Equipment, UPS, Server Desktop Laptop Dell, IBM, HP Compaq Gateway, Toshiba, APC.
• Printers: LaserJet, Dot Matrix, Inkjet Standalone and All-In-One, HP, Xerox, Sharp, Kodak, and Canon MFP Devices.
• Networking: Cisco and HP Switches Routers, Cisco Wireless Controller and Access Points, Westell, D-Link, Netgear Wired and Wireless. Watchguard Firewall, SonicWall, Cisco ASA, Barracuda Spam Firewall, Astaro, Checkpoint.
• Applications and Features: SQL 2005 and 2008, SharePoint, VMware, RDP RDC, Microsoft VPN, Cisco VPN, Active Directory, Imaginera, Google Postini, TeamViewer, DAC, RADD, SAP, eBuy, ACT, Microsoft Office Suites 2010, 2007, 2003, and 2000, SMS, Filemaker Pro, Norton Antivirus, Symantec Endpoint Protection, Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari, Partition Magic, McAfee Antivirus, Malware Bytes, Avast, Ghost, Video Conferencing, Polycom, Disaster Recovery Implementation, Lotus SmartSuite, Citrix, VMWare Virtualization,
• Mail: Lotus Notes 4.5, Lotus CC Mail 6.0, Microsoft Exchange Server 2007 2010with most Microsoft Outlook clients.
• IT Ticket Tracking Software: Kaseya, Manage Engine MSP Center Plus, McAfee Helpdesk, Remedy, Numara Track-It, and Lotus Notes Database.

EXPERIENCE

Field Consultant Systems Analyst

Confidential

• Imaged and prepared equipment for distribution to end users, including Smartphones and Tablets
• Upgraded Servers and Workstations in CVS Pharmacies across the Lehigh and Delaware Valley Followed scripted upgrade processes while communicating effectively with CVS Helpdesk Provided Server, Network, and PC/Workstation service calls in various size business environments Maintained equipment resources for Microsoft 2008 Server Active Directory environment Processed PC User moves and changes including OS Upgrades IMAC
• Advanced end user support of ALL Windows platforms and all Microsoft Office platforms
• Completed Dell hardware repairs and parts replacements for servers, laptops, and desktops
• Provided 1st, 2nd, and 3rd Level support to Ops, production, and remote users.
• Maintained Active Directory relationships and trusts including account creation and maintenance
• Configured and maintained firewall filtering and security utilizing Cisco, Checkpoint, and SonicWall appliances
• Maintained security and operating system patches on servers and PC's utilizing System Center
• Provided documentation to ensure proper records and change management
• Collaborated to produce system/network documentation, SOP's and IT policies
• Administrated Security System, In House Telephony, and Voicemail System VOIP
• Blackberry, Android, and iPhone Administration including administration of Blackberry Server

Network Engineer IT Systems Analyst

Confidential

• Liaised with multiple vendors to ensure correct and timely delivery of services to customer.
• Maintained and supported VOIP and PBX systems including Avaya, Shoretel, and Mitel Systems.
• Plan, Provision, implement, and support all aspects of LAN WAN VPN network including Ad Tran, Firewalls, Switches, Servers, Video Security Systems, Video Conferencing Systems, Cabling and end user devices in a complex multi- site organization including Barracuda SSL VPN, Cisco Wireless, Nuvico DVR
• Support and maintain Windows XP, Windows 7, Active Directory, HP and Xerox Printers and WorkCentre's.
• Mobile Device rollout and support including Blackberry, Android, iPhone, and Windows OS.
• Exchange Email , Citrix Server Support, Windows Server 2003, 2008, SQL 2005 and 2008, Office, VMWare, RDP RDC Terminal Services , TeamViewer, LogMeIn, Ghost,
• Configure multiple site to site VPNs,firewalls, and filtering utilizing Checkpoint, Cisco, and SonicWALL devices.
• Create plan for backup of over 50 servers utilizing Tivoli, Backup Exec, VMRanger, and Acronis.

Network Analyst

Confidential

• Daily 2nd and 3rd Level Support for 3000 users including Smartphones in manufacturing and corporate environments via remote and onsite visits.
• Utilized and supported Active Directory, RBAC, Windows XP, Windows 7, Android, iPhone, Blackberry, and Office among many others.

• Work with customers to provide hands on support of servers, routers, switches, and firewalls including Cisco, SonicWALL, Checkpoint, HP Procurve, Trend Net, and Cisco WAP.
• Responsible for daily monitoring and monthly reporting of all networks, servers, backups, and data storage utilizing Remedy, Manage Engine, Kaseya, and Solarwinds.
• Design, configure, manage, and provide customer support of all aspects of customer networks including servers, databases, applications, security, networking, and users utilizing Windows Server 2003 and 2008, SQL 2005 and 2008 in simple and complex customer networks.
• Implement Disaster Recovery and Business Continuity Plans for new and existing customers utilizing CrashPlan and Backup Exec with coast to coast Data Centers with warm site failover.
• Utilize applications and server features including DNS, Active Directory, DHCP, Exchange, VPN, RDP, SharePoint, Virtual Servers, Air Watch, Terminal Services, Load Balancing, and TeamViewer among many others to provide expert service and support to internal employees, colleagues, and customers.
• Called upon as a technical resource to my team for training and advice.
• Regularly called upon to travel to customer sites as a resource to complete projects.

Field Engineer Support Specialist

Confidential

• With Team, Converted Head Ends from Analog to Digital across US
• Cisco 6509 Head end Configuration via scripted CLI config. Commissioned and Configured SDM, RADD, OM, SEM, DAC. Unix platform. Utilized SDM to complete initial configuration of head end equipment including SEM routing
• Remote work: RADD Upgrades and DAC patch installations.

Desktop Support Specialist Installation Technician

Confidential

Responsible for all computer infrastructure related problems for entire manufacturing plant Worked as part of a team to resolve all PC Printer Network issues at Mack Truck World Headquarters Support 1000 users on the LAN, WAN, and remote dial-up Called upon to create documentation and processes for current environment Called upon as a resource for global migration to Windows XP Administrated network hardware including switches and patch panels Aided in directory change from Novell to Active Directory

Helpdesk Desktop Support

Confidential

3 years support for Aventis Pharmaceutical. Utilized and supported Lotus Notes Support 4000 users on the LAN, WAN, and remote dial-up. Used NW Admin, User Manager, Exchange 5 Server, and Terminal Server to administrate user accounts Team lead on rollout Windows 98 to Windows 2000 Supported Outlook 98 and Outlook 2000 SAP Administration including eBuy analyst 1 year designing and creating PC images for customers Utilized Sysprep to create unattended install on Windows 2000 migration Created and supported standardized images for IBM ThinkPad's, Compaq, and Dell.