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Network Admin Ii Resume Profile

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Summary:

Ten years support for technical fields and customer service, including experience as a systems administrator for Unix, Windows, and Cisco Networking. Proficient in network monitoring and troubleshooting. Strengths include strategic and analytical thinking in a team environment, excellent interpersonal skills, verbal and written communication, and problem solving.

Career Objective:

I am interested in working with an organization that sets the industry standard, is highly motivated, and encourages a team-based environment. I am hoping to continue developing strengths in the Information Technology field with an emphasis on communications.

Work Experience:

Confidential

Network Admin II

  • Provide Network, Server and or general end user system support as it pertains to LAN, WAN and VPN environments and associated systems.
  • May be tasked in providing primary support in an area of specialty or work as part of a team to support multiple network, server, applications or end user systems. Systems include:
  • Microsoft Windows Server Environments, Microsoft Exchange Server Environments, VMWare ESXi, Hypervisor, VMWare View, Ethernet networks and TCPIP, Routing Switching, Sonicwall, DNS and DHCP experience

Confidential

Network Manager

Responsible for managing first level technicians, ensuring time optimization and giving support on more complicated issues. Windows server 2003, 2008, and 2013 maintenance and implementation. Setting up and maintaining networks for small businesses, ensuring equipment meets client's needs, and optimizing their current networks. End user support for Office 2007, 2010, and 365. Implemented and supported managed services such as cloud backup, device monitoring, and proactive troubleshooting.

Confidential

Help Desk Coordinator

Responsible for installing and upgrading PCs, Servers, network devices, and printers. Upgraded from Windows Server 2003 to Window Server 2008 R2, maintained new server. Educated end users on current software and hardware such as MS Office 2010, windows 7, and other proprietary software. Maintained both tape and cloud backup software. Supported smartphone enterprise software, Lotus notes, and account maintanence.

Confidential

Level 2/onsite support

Responsible for installing and upgrading PCs, Servers, and APCs. Educate end users on current software such as MS Office 2010, Windows 7, and proprietary software. Maintain Windows 2008 servers, print management, Active Directory, and mail servers.

Confidential

Network Analyst

Monitor client's networking devices, proactively respond to alarms and emails, create new tickets, work with install technicians to ensure new installs are working properly, run reports with all network statistics of new installs. Respond to alerts for non responsive devices from IPSwitch, Vendor and provider emails, and customer calls. Work with field techs to reconfigure modems and routers as needed, walked through cable terminating and toning troubleshooting, POS systems network connections , and back office servers Windows Server 2003

Confidential

Client Services

Package, ship, and track sales from client website to customers. Record sales, inventory, and ordering with Microsoft Excel. Install and maintain Windows 7 and Office 2010 for consumer workstations. Invoice catering orders using Excel, creating and sending out advertisements in Microsoft Word to generate business for new clients

Confidential

Enterprise Network Management Level 2

Work with Incident Management, Service Desk, and the Client to insure peak performance of all network related applications and connectivityWork with telecommunication companies to monitor traffic and perform maintenance as necessary between WAN devices and circuits Configure LAN/WAN Cisco devices to optimize network performance for the client, including Cisco 7200, 800, and 2800 series routers, Cisco 6500, 3950, 3650, 3750, and 4500 series switches. Engage in Bridge calls with Engineering and Client Technology Teams to make appropriate engineering changes to network. Created, monitored, closed, and followed up on proactive trouble tickets via Citrix

Confidential

Computer Systems Administrator

Perform daily administration duties in Unix Solaris, Linux, Windows Server, and SAP environments. Analyze and resolve performance issues to enhance usability Ensure server and workstation data integrity by evaluating and implementing appropriate software and hardware solutions. Respond to user and management requests Troubleshoot, clear, and restart print queues in both SAP and AIX servers. Manage users via Active Directory add, delete, reset passwords, unlock accounts

Confidential

Tech Team Associate

Communicate regional issues with Network Operation Center and relay known issues to production floor. Troubleshoot and resolve cellular phone and Blackberry data connectivity and voice issues.Manipulate cellular switches to properly serve customers and clients Keep inventory of test purpose hardware.Troubleshoot sync issues between smart phones and Windows platforms. Troubleshooting synch issues between smart phones and MS Office 2003

Confidential

Supervisor/Manager

Advise technicians on hardware for installation of Dish S ystems.De-escalate dissatisfied customers/field technicians by offering appropriate solutions based on situation. Trained call center management, new employees, and technicians on policies and procedures.Create training material and quality assurance standards, implementing these procedures Reporting daily figures to area managers, CEO, and owner. Troubleshooting software and hardware for PC, Windows based network, and printers. Trained existing and new employees on MS Office 2003, both in writing new spreadsheets, documents and emails, and in using existing documents. Manage users via Active Directory add, delete, reset passwords, unlock accounts

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