Professional Summary

I am an Information Technology professional, with over fifteen years of progressive, technical experience. My current goal is to secure an opportunity that supports and creates IT strategies and aligns business goals with IT practices and supports networking technology frameworks. I have a client centric focus, and will make a great asset to an organization.

Achievements

• Configuration Management of corporate wide departmental software, using VB script to modify install scripts, local and group policies and custom settings, according to department specifications. Enterprise wide distribution of applications, packaged in Wise Studio and distributed via Alteris. Reduced man hours by 60 , increased deliverables and decreased
• Improved support efficiency by increasing SLA to 100 , from 70 ,
• Second level Technical support, managing healthcare clients data exchange on a proprietary platform, for the successful EDT transfers in a server farm duplicate environment for problem isolation and resolution.
• Member of a Sales Force Automation Team providing planning, defined requirements, establishing standards and procedures, technical setup and support and troubleshooting for migration projects.

Professional Employment History:

Confidential

Network Consultants

• Developed a database driven application that stored input to manage inventory.
• Wrote custom forms in PHP and Html5, using Javascript validation.
• Provide remote troubleshooting when necessary using logmein.
• Data transfer and encryption ftp filezilla, cuteftp MD5 data encryption, https layered ssl/tls encryption .
• PDO object based connectivity.

Confidential

Network Analyst

• Provided engineer level technical support for hospital enterprise
• Configured Cisco Security Appliances ASA for remote user access VPN
• Participated in the development and execution of Windows 7 implementation project. Gathered system and
• application requirements, installed OS and configured environment utilizing WDS
• Windows Deployment Services
• VLAN configuration for Cisco 3500 series Switches.
• Provided on-location technical support for non-contiguous departments and applications.
• Suites included3M,Invision, legacy systems, Microsoft Office and specialized hospital systems.
• Documented incident management, problem and change management procedures in Remedy
• incident management system. Included next-step solutions.
• Provided remote support for Cisco VPN client. Secure data transmission to offsite locations configured Cisco
• Security appliances, wireshark to troubleshoot packets over the network and at S0/S1 interfaces. Utilized Putty
• to telnet securely to switch ports and configure ports.
• Setup, configured, cabled, installed software and tested a 25 workstation corporate training center.

Confidential

Infrastructure Analyst

• Supported Windows 2003 servers, SQL server, Citrix server and client software, Windows 7, Securelink, VPN, custom Health Information Exchange Software, registry and group policy changes, RDC mstsc connectivity and setup, VisionApp for multiple remote server setup and access .
• Third level Systems and applications Support in a production critical environment for 200 hospitals in the United States and Canada. To include UPMC, Huntington, Manitoba, Sharp and University Hospital Cleveland.

Daily responsibilities:

• Managed client case loads utilizing Salesforce and Spira for case and change management tracking for all development, stage and production related issues.
• Monitored Remote and local networks for performance using customized performance monitoring settings, Wireshark network protocol analyzer, integrated traceroute and ping diagnostic tools, business and business tracing tools for application analysis.
• Supported the configuration and integration of a proprietary HL7 aggregation and collaboration tool.
• Integrated applications support includes, clinical viewer, collaborate, semantics viewer, clinical analytics gateway, communication events broker, Microsoft Biztalk Server Biztalk Administrator .
• Data Analysis and next step solutions provider for HL7 message content ADT,MDM .
• Database and table content analysis using SQL l query's to determine message loading states, cause of load failures, message origin, type and status.
• Scheduled maintenance backup plans for data and tlog files for clients.
• Maintained backups for system environments.
• Analyzed data flow from interface engines, to EMPI, through MSMQ into database s and appropriate tables using custom application code and stored procedures.
• Created and maintained an environment change management document listing Service Pack, Project Pack, Hot Fix updates and Application Version information.

Confidential

Applications Packager/Tester contractor

Application Packaging

• Packaged Installshield, Windows Installer and legacy software installation files using visual basic script to deliver automated backoffice software installs to end user computers via Altiris 6.0. Group policy, local policy, registry configuration for deployment purposes.
• Application QA functional and regression testing .Developed test cases conditions and carried out testing scenarios, and made appropriate changes to software utilizing vbscript, batch processes and if necessary environment variable changes. My responsibility was to establish a clear view of what the end-user expects so that those expectations can be verified and validated.
• Upon receipt of a Remedy ticket I acquire the install files from the end user or vendor and determine which of the three installer technologies mentioned in bullet one it is.
• The goal is to package the install so all desired features are present for the end user, and to install these features completely without user interaction so Altiris can push application to corporate Workstations.
• To set installation options during a silent install for a Windows Installer .msi package I pass command line switches to the .msi or I use Wise Package Studio to apply customization via a transform .mst .
• Call windows security templates from the vb scripts to relax the permissions to system folders so applications can run as non administrator users.
• Use calls to Windows Management Instrumentation WMI to read and write to the registry, copy files, log installation steps and errors to a log file, access environment variables to comply with scripting standards.
• Reference MSDN to follow vb scripting best practices, and to learn new functions and how to format their usage.
• Used VMWare Workstation and ran the installation packages using the system account to simulate deployment via Altiris and used Computer Management, Process Monitor, Process Explorer, Beyond Compare, Wise Package Studio, Windows Installer SDK to troubleshoot problems.
• Applications packaged included but not limited too Business Objects Live Office, Business Objects Excelsius, internal vb 6 application, Truecrypt, Liveperson 8.4, SQL Server 2008 Express, Kofax Capture 9, MSCS Bridgenet.

Confidential

Systems Analyst

• Planned, implemented, managed and setup security policies for ERP software Alfresco
• Setup content management and collaboration system.
• Ensured governance, compliance and retention.
• Designed and built Content Management Website.
• Provided network support and troubleshooting for Windows based network.
• TCP/IP network administration/configuration
• hardware management including remote server.
• PHP Forms scripting.
• Mysql database setup.
• Technical writing and documentation
• Wireless network setup and configuration security, planning and site survey
• Lan configuration and support.

Confidential

St. Clairsville

• Computer Science major with an undergraduate emphasis on engineering
• Setup, configured and connected cisco 2800 series routers to directly connected networks
• Identified and established classless and classfull IP addressing schemes
• Installed, managed and performed troubleshooting on router protocols RIPv2, EIGRP, OSPF
• Port configuration for serial wan and Ethernet lan ports.
• Static route setup and configuration
• Terminal configuration via hyperterminal
• Configured FTP applications, HTTPS protocol and VPN
• Switch configuration and setup including layer 3
• Vlan configuration and trunking
• AP configuration for wireless lan setup

Confidential

Sharepoint Consultant

• Departmental Training on the use of Sharepoint server and windows Sharepoint services as a collaboration tool.
• Implemented team and portal site security model for intranet. Designed surveys internal to Sharepoint and Integrated web based PHP and ASP applications into the Sharepoint intranet portal.
• Relational database scheme design, management and setup using SQL Enterprise Manager and Mysql Command Control Interfaces for departmental databases
• PHP application debugging.
• SQL statements for custom databases.
• Technical Documentation of procedures used to implement corrective action for break/fix issues.
• Incident Management utilizing business objects to determine appropriate management stages.

Confidential

HLNEXT-TVT-Helpdesk Support Specialist

Job responsibilities included

• The setup and troubleshooting of wireless and Lan Network connectivity issues and proprietary Thinkvantage and Access IBM software for outside vendor organizations and Authorized IBM business partners.
• Troubleshooting MS Windows XP, MS Office, Client security software sub security system and OS level , TCP/IP, Wlan's.
• Additional responsibilities included, warranty repair determination, authorizing parts replacement for in and out of warranty units. Documenting and distributing support procedures, as well as, cataloging and finding resolutions to undocumented support issues.

Confidential

Technical Analyst

• Network and Production Systems Support for server farm.
• Responsible for implementing HR based software management and testing modules on Unix/Windows based networks. Facilitating updates, new file implementation, tracking and managing resources and maintaining data integrity.
• Visited client sites to assess needs, document current infrastructure and determine efficiency of applications in environments.
• Troubleshoot and isolate problem areas, create trouble tickets and escalate or resolve technical issues on site.
• XML Datalist to bridge applicable data from multiple commerce enabled shopping carts into one transparent file that gathered and reported changes across platforms.

Confidential

Implementation Analyst

• Coordinated the implementation of T1 and PRI technology coupled with Cisco 2000 series routers, a channel bank and digital phone system.
• Worked with bridge applications HP/Unix/Windows to export/import Unix to Windows functionality from a proprietary Unix based application.
• Assisted with planning the implementation of channel banks, IAD, CSU from softswitch to PBX. Setup system from client Lan based client hub.
• Unix custom configuration for collections environment Solaris 10

Confidential

Business Systems Analyst

• Managed and supported client accounts ensuring timely and successful roll-out of Ecommerce applications, problem resolution, maintenance rollouts and 99 system uptime.
• Provided Quality Assurance black box for e-procurement and e-market application in customized testing environment. Defined test plans, documented test conditions and created test scripts based on defined test cases. Reported expected, versus actual results to development team for application modification.
• Trained and acquired small business clients.
• Maintained business to client relationships and customer service support daily.
• Provided client consultation, telephone support, QA, technical writing, updates and acted as a liaison to software engineering department for resolutions related to infrastructure issues.
• Supported, Sql Server, Windows 2000, Microsoft messaging, SSL, Commerce Server, ODBC connectivity, html, asp, internet explorer and netscape applications.
• Authored web based knowledge incidents for client retrieval and wrote SQL Queries for data retrieval

Confidential

Helpdesk Support Analyst

• Provided application s support to delta technology campus personnel, airline pilots and sales force
• automation teams worldwide.
• Supported internal hardware/software infrastructure changes/upgrades to include Unix, legacy systems software, Oracle database software, airline ticketing systems and newly implemented kiosk stations.
• Provided high-level software resolution for mission critical airline systems and process flow tracking for international web based booking systems.

Confidential

Business Systems Analyst

• Coordinated client side support for corporate banking personnel.
• Provided client side resolution for treasury management personnel to ensure proper software and hardware functionality.
• Technically supported custom designed middle market banking database application that was the first of its kind to roll out within the institution.
• Assisted in the planning and implementation, technical setup and troubleshooting of a migration project from windows 95 to NT systems and Novell Netware.

Confidential

Technical Support Technician

• Provided client/network side analysis and resolution for various software packages which included Microsoft office suite, lotus notes, netsoft, rumba, customized KO software suites, OS installations, network configurations and printer support.
• SAP Financials and SAP CO Controlling Module support for KO financial and operations division.
• Configured client side network login scripts for upper level management.

Confidential

Honorably Discharged Veteran

• Information Systems Security Officer
• PLDC Primary Leadership and Development Graduate
• Army Commendation Medal
• Army Service Ribbon
• National Defense Service Medal
• Army Achievement Medal
• Army Good Conduct Medal
• W/3 Bronze Stars
• Kuwait Liberation Medal
• Technical Skill Set:
• SQL Management Studio
• VMWARE setup and configuration VirtualBox Setup and Configuration
• WireShark network protocol analyzer,packet verification, packet sequencing.
• Quality Assurance Test Planning, cases, scenarios functional and blackbox
• Converting semantic information in a software defect stream to measurement processes.
• Router and Switch console configuration on Cisco 1800 series IOS routers.
• and 24port Cisco 200 series switches.
• Raptor Applications flowcharting class,constructors,methods,instantiation,object creation
• Windows Active Directory
• VPN configuration and troubleshooting
• Functional, security and performance testing
• Console level configuration Vlans, static addresses, security, protocols RIP2 and OSPF
• Windows Sharepoint Services Schema Design/Migration/ Site development
• Web Server Setup and configuration Apache, IIS